Orchid Telecom PBX 308 System Administration Manual page 22

No Dial Tone on Extension Handsets...?
• The PBX is compatible with 2 wire phones only, if they are 4 wire, we recommend using the
Orchid Easy Install Adaptors. To check if the phone is 2 wire compatible, look at the small
RJ11 plug that connects to the phone, if it is 2 wire it will only have 2 connections like the
black cable below.
• Do you dial 9 for a line, dial the number and are unable to get through? It could be that your
BT service is Feature Line which requires you to dial 9 to make outgoing calls.
If so you will need to dial 9 to get a line and 9 again followed by the number.
If you are on "Feature Line" we recommend you convert all extensions to "Direct Dial"
mode.
See Page 7 in the Admin User Guide. In Direct Dial mode, as soon as you lift the handset
to make a call, you will get a BT line without having to Dial 9, therefore, you will only have
to dial 9 ONCE before the telephone number.
Unable to Dial 9 for a line...
• Ensure that the phone connected is in TONE dialling mode and NOT Pulse dialling mode.
On Incoming calls, not ALL extensions ring...
• The factory default setting will make only extensions 201 to 204 ring on incoming calls. See
page 5 of the Admin Guide for instructions to make other extensions ring on incoming calls.
• Check to ensure that the phone is NOT 4 wire, if it is, you will need to use Orchid Easy
Install Adaptors or if the phone is plugged in to a secondary socket you will need to replace
the secondary socket for a master socket.
• Ensure the ringer setting on the phone is set to ON.
22