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Related Manuals for Orchid Telecom 416+
Summary of Contents for Orchid Telecom 416+
- Page 1 Model PBX 416+ Programming & User Guide...
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Page 2: Table Of Contents
Introduction ............................5 Installation hints ..........................5 Wall mounting ......................... 5 System programming........................6 System password ........................6 Changing the password ....................... 6 Exchange line set up ........................6 One Exchange Line connected ....................6 Two Exchange Lines connected ..................... 7 Three Exchange Lines connected ................... - Page 3 Accessing IP Calls ........................11 Call Barring / Call Restrictions ....................... 12 Internal calls only Group 0 ......................12 Assign Groups 1 - 6 or 0 to extensions ................. 12 Assign extensions to dial Speed Dial memories only ............13 Call Barring on a line-by-line basis ....................
- Page 4 Day Night Service using Auto Attendant on/off ................18 Extension features/ Call handling ....................19 Calls on Hold ........................19 Place a call on Hold ......................19 Retrieve a call that has been put On Hold ................19 Place a call on Hold and answer another ringing line ............19 Extension to extension calls ………………………………………………………………………20 Transferring calls…………….………………………………………………………………………20 Call Pick Up…………………………………………………………………………………………..20...
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Page 5: Introduction
Contact Orchid for more assistance ..................24 Technical Specifications…………………………………………………………………………….24 Introduction Thank you for choosing the Orchid Telecom PBX 416 telephone system. Please take time to read through this Programming and User Guide to get the most from your new purchase. Installation hints ... -
Page 6: System Programming
System programming All programming is done on Extension 201 only. Note: After programming a line successfully you will hear a single beep after the # If you make a mistake you will hear a series of beeps after the #. If this happens repeat the sequence that failed. -
Page 7: Two Exchange Lines Connected
Three Exchange Lines connected Ext 201 Dial Password * 31 1 2 3 # Hang up If at a later date you want to add another line, making a total of 4 lines: Ext 201 Dial Password * 31 1 2 3 4 # Hang up Telephones with caller display and Date/Time features If you are intending to use telephones with the above features on the PBX416 you must program... -
Page 8: Assigning Incoming Calls
Ext 201 Dial Password * 72 Where 3 is the lead digit and 4 is the number of digits. Then dial: 7 001 3001 Where 001 is the extension socket on rear of unit. Then dial: 002 3002 # 7 003 3003 Keep going until: 016 3016... -
Page 9: Further Examples
Further examples If you do not want one or all of extensions 201 to 204 to ring, you must first clear the factory default setting as follows: Assign extensions 207 and 208 only to ring on line 1 Ext 201 Dial Password * 11 This clears line 1 Then Enter:... -
Page 10: Exchange Line To Specific Extension Or Extensions
Ext 201 Dial Password * 43 Hang up Exchange line to specific extension or extensions This applies to outgoing calls only, incoming calls can be answered by all extensions. Example: Assign extensions 207 and 208 to be the only extensions that can make outgoing calls on line 3. -
Page 11: Least Cost Routing (Lcr) For All Calls
Least Cost Routing (LCR) for all calls Many phone companies offer attractive rates for their national, mobile and international calls. To use their services however you will have to prefix all Internationals with a 4,5 or 6 digit access code. The Orchid PBX can be programmed to automatically insert the phone company's access code for all calls starting with 0, as follows: To prefix all calls on all lines with Carrier Call 18185... -
Page 12: Call Barring / Call Restrictions
Call Barring / Call Restrictions The Orchid PBX has a very flexible Call Restrictions package which should enable you reduce your phone Bill by eliminating unnecessary calls. For example you can restrict individual or all extensions from calling premium rate numbers, International numbers, mobile numbers or calls to the speaking clock or Directory Inquires. -
Page 13: Assign Extensions To Dial Speed Dial Memories Only
Ext 201 Dial Password * 53 204 Hang up Assign extensions to dial Speed Dial memories only This is the ultimate cost-saving feature to prevent unauthorized telephone use. In this mode, the extensions can only call business related numbers; suppliers, customers or colleagues, for example. -
Page 14: System Speed Dials
Cancel extension 208 limit of 5 minutes for outgoing calls: Ext 201 Dial Password * 92 208 Hang up Note: One minute before the end of the time limit a beep will be heard every 15 seconds. System Speed Dials Up to 80 telephone numbers can be stored into the PBX systems memory bank and can be dialled by any extension which has been programmed to use this feature. -
Page 15: Dialling Speed Dial Numbers
Dialling Speed Dial numbers Call the number in Speed Dial location 01, dial ## 01 Call the number in Speed Dial location 33, dial ## 33 Deleting and changing a Speed Dial number To change a number you must delete it first. Example: Change the number stored in Speed Dial location 01 to 902 123456 Ext 201 Dial: * * 01... -
Page 16: Auto Attendant (Disa)
Auto Attendant (DISA) All lines or individual lines can be programmed for Auto Attendant Mode (AA). In AA mode the PBX416 answers incoming callers and they will hear your personalised Outgoing Message (OGM). This enables you to instruct your callers to Dial 201 for Sales, 202 for accounts etc, or 0 for the Operator. -
Page 17: Assign Operator Extension(S) For The Auto Attendant Mode
Assign operator extension(s) for the Auto Attendant mode When the caller dials 0 for the operator, extension 202 will ring, if 202 is busy extension 203 will ring. You can program the extensions of your choice for Operator 1 or Operator 2, which will answer if Operator 1 is busy. -
Page 18: Assign Single Digit For Auto Attendant Operation
Example: Assign extension 208 to automatically receive an incoming fax; Ext 201 Dial Password * 27 208 Hang up Cancel Auto fax detect Ext 201 Dial Password * 27 Hang up Assign single digit for Auto Attendant operation This feature enables your incoming callers to dial a single digit to access extensions, for example: Press 1 for Sales, 3 for Service, 4 for Accounts etc. -
Page 19: Extension Features/ Call Handling
Example1: Turn the Auto Attendant on at 9 am and off at 6 pm. Monday to Friday and on all day Saturday and Sunday: Ext 201 Dial: Password * 87 0900 1800 # * 891 6 (DOW) 1 # * 892 7 (DOW) Hang up Where day of the week (dow) is 1 for Monday, 2 for Tuesday, 7 for Sunday... -
Page 20: Extension To Extension Calls
Extension to Extension Calls To call another extension dial followed by the extension number. Transferring calls Dial Recall (R) followed by the extension number you want to transfer a call to. You can either speak to the person on the extension asking if they want to take the call, if they do you hang up and the call goes through, if they don’t, they hang up and the call come back to you. -
Page 21: Transfer Calls When Busy
Transfer calls when busy This feature enables you to transfer internal and external calls to another extension if you are engaged on a call. Activate Transfer Dial: # * 1 Ext no Cancel Transfer when engaged Dial: # * 1 00 Transfer all calls to another extension Transfer all calls to another Extension Dial: # * 2 Ext no Cancel the transfer of all call Dial:... -
Page 22: Caller Display
You can now program the system as required – there is no need to dial the system password before programming. Alternatively, the person on extension 201 of the system that needs programming can call you, dial Recall (R) followed by # * # * both parties should hang up when programming is completed. -
Page 23: Troubleshooting & Faq's
Troubleshooting and FAQ’s The factory default settings are as follows: All extensions are dial 9 for a line. Extension 201 to 204 only ring on incoming calls Call restrictions removed on all extensions Auto Attendant (DISA) OFF. Reset the system to factory default settings Ext 201 Dial Password * 6000 #... -
Page 24: Unable To Transfer Calls
Unable to transfer calls You must use Recall or ‘R’ button when transferring calls – please ensure the Recall type is set to TBR (Time Break Recall). A TBR – ELR switch is normally located on the base of the phone. - Page 25 600Hz...3400Hz< 46dB Dialling mode DTMF Signalling Internal Dial tone 400 Hz continuous Sine wave Internal Ring tone 400 Hz 1s on/4s off Internal Busy tone 400 Hz, sine wave, 0.3s on/0.3s off Caller Display Receive; DTMF and FSK (Bell 202) Send;...
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