Troubleshooting - Verizon ellipsis jetpack MHS800L User Manual

Overview
When used properly, the Jetpack is a highly reliable product. Most problems can be attributed to
one of the following issues:
System resources required by the Jetpack are being used by other devices.
Network coverage is unavailable due to the coverage area, account problems, or a network
problem.
The following tips can help solve many common problems encountered while using the Jetpack.
First Steps
1 Make sure you are using the Jetpack in the correct geographic region (within coverage).
2 Ensure that your wireless coverage extends to your current location by using the interactive
Verizon coverage map tool.
3 Ensure that you have an active service plan.
4 Restarting your computer and your Jetpack can resolve many issues.
IMPORTANT! Before contacting Verizon Customer Care, be sure to restart both your Jetpack
and any device that is currently connected.
Common Problems and Solutions
My Jetpack just powered off without pressing the Power/Menu button. Why?
This may occur under any of the following circumstances:
Your Jetpack will automatically turn off after a certain period of time to save battery if there
are no connected devices and if you set Automatic Shutdown on from My Jetpack Home
page. This can be changed at http://my.jetpack > Jetpack Settings > Preferences >
Automatic Shutdown.
Switching profiles.
Battery depletion.
To restore power, manually press and hold the Power/Menu button to turn the Jetpack back on.
If the battery is depleted, charge the Jetpack with the wall charger.
IMPORTANT! If the power button will not start your Jetpack, please try Power Reset (see How
do I perform a Power Reset on my Jetpack? below) before contacting Verizon Customer
Care.
What is the difference between a Power Reset and a Factory Reset?
A Power Reset simply resets (or, restarts) your Jetpack and is done on the device. A Factory
reset restores your Jetpack to factory default settings and is performed from the My Jetpack
Home page (http://my.jetpack
How do I perform a Power Reset on my Jetpack?
or http://192.168.1.1)
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