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When I press the Help button on top of Telecom it does not raise an alarm
1. Is Telecom plugged into the electrical power? Is the large red Help button lit up as
it should be? If it is not then see the section above on this topic.
2. Is your Telecom properly connected to the telephone line? Check the connections
between your Telecom and the telephone jack.
3. Is there a fault with the telephone jack? Try raising an alarm with your Telecom
plugged into a different telephone jack if one is available.
4. If your Telecom is properly connected, is the telephone line faulty? Pick up the
handset of the telephone plugged into Telecom and listen for a dial tone. If you
cannot hear one there may be a fault on the line.
5. Is the fault on the line inside your home or outside? Try disconnecting all other
telephones connected to the line and try raising an alarm again.
Since connecting Telecom I cannot receive telephone calls
Disconnect all telephones with the exception of your Telecom 400. Then ask someone to
call you. Your Telecom unit should ring and you will be able to answer the call by pressing
the green Cancel button on your Telecom.
If your Telecom rings when it is the only telephone connected to the telephone line then
this may be because one of your other telephones is faulty. Alternatively, this may be
because you have been connecting too many telephones to your telephone line.
You should not connect more than four telephones to any one telephone line. Telecom
counts as one telephone. If you do, then your telephones may not ring when someone
calls. This maximum of four telephone devices includes fax machines, computer modems
and answering machines.
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