Advertisement
Advertisement
Summary of Contents for Tunstall Telecom 400
- Page 1 Telecom 400 & 400 installation and user guide DRAFT Part Number D3607106A...
-
Page 2: Table Of Contents
You may enlarge this manual using a photocopier. Alternatively, you can obtain these manuals as Adobe Acrobat documents (also called PDF files) and print in an enlarged format using the free Adobe Acrobat Reader. You can download these PDF files from the Tunstall web site: http://www.tunstallgroup.com/docs/ You can obtain copies of Adobe Acrobat Reader from Adobe's web site: http://www.adobe.com/ To... -
Page 3: Setting Up
Note. As most users do not mount Telecom 400 on the wall the screws needed for mounting are not provided. Although Telecom is a rather clever piece of equipment, it is quite robust, and you can treat it just like any other telephone. - Page 4 CONNECT TELECOM 400 1. First, connect your Telecom to a telephone jack in your home using the cable that came in the box with Telecom. Do not connect Telecom to the telephone jack via a telephone adaptor. 2. You can then connect your ordinary telephone to Telecom. If you do not connect...
- Page 5 Help button on the top of your Lifeline should light up. TEST TELECOM 400 Once you have connected your Telecom you can test it. Press the button on the Fall Detector or Amie pendant that came with your Telecom, and wait a few seconds. Telecom will call your response center.
-
Page 6: Using Telecom 400
Using Telecom 400 REQUESTING HELP If you need help simply press the button on your Fall Detector or radio pendant. This sends a signal to Telecom which tells it to call your response center. Alternatively, if you can easily reach your Telecom you can press the Help button. - Page 7 ANSWERING A CALL When the phone rings you can answer it in any of the four following ways: 1. Pick up the handset of the telephone attached to Telecom. 2. Press the button on your Amie pendant or Fall Detector. This method of answering a call can be turned off by an installer or your response center, and so you need to check that it has been set...
- Page 8 Otherwise, these keys adjust the volume of the ringing you hear when someone calls. These changes are not temporary. If you increase the volume during a call then you will find that your Telecom 400 remains at this volume for the following calls.
- Page 9 THE AWAY FEATURE What is the Away feature? Your Telecom can be set up to detect high and low temperatures, when you are inactive, or to discover and report a range of other incidents to your response center. For example, if you are feeling ill you might not get up in the morning.
-
Page 10: Using Radio Pendants
Using radio pendants Radio pendants use radio waves to send out signals to your Telecom. If you press the button on a pendant this will send a signal to your Telecom telling it to raise an alarm. Telecom can work with a variety of different radio pendants. Telecom can even accept signals from several radio pendants at once, although most Telecoms are sold with just one pendant, such as an Amie pendant. - Page 11 In other words, it will only obey commands from radio pendants that belong to it. Correct Incorrect signature signature How does a radio pendant know which Telecom 400 to communicate with?
- Page 12 Amie. If you raise an alarm call to a Tunstall response center using an Amie pendant with a low battery the operator is automatically informed about the low battery in your pendant.
- Page 13 FALL DETECTOR The Fall Detector is similar to the Amie pendant—you can raise an alarm by pressing the alarm button. However, a Fall Detector, as its name suggests, can also detect when you have fallen over. It will normally work up to 50 metres away from your Telecom.
- Page 14 Preventing false alarms If the Fall Detector notices a jolt which might have been a fall then it will make a beeping noise and the small light on the front of the detector will flash green. If this happens make sure that your fall detector is in the upright position and the flashing green light will stop.
- Page 15 Replacing the battery Unlike the Amie pendant, the Fall Detector has a battery that can be replaced. If your battery needs to be changed then you can ask your supplier or response center to do this. Alternatively, you can undertake this yourself. The Fall Detector uses a 6-volt battery, such as a Duracell PX28L.
-
Page 16: Telecom 400 In Detail
Telecom. It even has the new Tunstall accessory port which can be used to physically connect all manner of devices to your Telecom if they are needed. - Page 17 Inactivity. Telecom, when connected to movement detectors, will know if you have not been active. When this inactivity monitoring is turned on, Telecom will call your response center if you have not moved around your home. The response center staff will then check to see if you need any help.
- Page 18 Witness protection and domestic violence. If you are at risk, because of domestic violence or because you are due to give evidence as a witness in a court case, then Telecom can be configured so that it raises alarm calls without making any announcements or noise.
-
Page 19: Understanding Alarm Calls
Telecom 400 and Telecom 400 can call response centres. In addition, the Telecom 400 model can call telephones. Individuals who take alarm calls on normal telephones are referred to as personal recipients. - Page 20 Response centers and personal recipients. When an individual (a personal recipient) receives an alarm call your Telecom will announce who is calling when the telephone is answered. When Telecom connects to a response center, however, it will send a series of electronic tones that allow it to communicate directly with the response center’s computers.
-
Page 21: Reliability
It is also possible that the battery will run down after three years. For this reason the Tunstall PNC response centers allow their staff to easily find out when you last used your radio pendant. -
Page 22: Problems And Answers
Most problems can be overcome with a few simple checks. If these checks do not overcome the problem then contact your response center. Alternatively, you can contact Tunstall directly, and the staff will be pleased to help. The Help button on top of my Telecom does not light up when the power is turned on 1. - Page 23 Since connecting Telecom I cannot receive telephone calls Disconnect all telephones with the exception of your Telecom 400. Then ask someone to call you. Your Telecom unit should ring and you will be able to answer the call by pressing the green Cancel button on your Telecom.
- Page 24 Federal Communications Commission (FCC) notices This equipment complies with Part 68 of the FCC rules and the This equipment (Telecom 400) contains no user servicable parts. If requirements adopted by the ACTA. On the base of this equipment trouble is experienced with this equipment (Telecom 400), for repair is a label that contains, among other information, a product identifier or warranty information, please contact Tunstall Canada Inc.
- Page 25 Federal Communications Commission (FCC) notices This equipment has been tested and found to comply with the limits Amie Radio Trigger (Part Number 63004/01) for a Class B digital device, pursuant to part 15 of the FCC Rules. FCC ID: G2X-63004 and G2X-63004 A These limits are designed to provide reasonable protection against harmful interference in a residential installation.
- Page 26 ANSWERING A CALL • Press the alarm button on your radio pendant. • Press the Cancel button on your Telecom 400. Tunstall Canada Inc, 7540 Bath Road, Mississauga, Ontario, L4T 1L2, Canada. Tel. 905-677-1144 • Fax. 905-677-1121 • http://www.tunstallcanada.com/ Tel. 1-800-892-2205...