Advertisement
Reliability
What if I accidentally unplug Telecom from the
power receptacle? Telecom will alert you to the
problem with nine high-pitched beeps, although this
feature can be turned off if you live in a region when
power outs in the middle of the night are common.
After a period of time without power Telecom will also
telephone the response center and automatically let the
response center know that it is without power. This time
period can be set by an installer to anywhere between
one and four hours. However, it is never precise—there
is a random element, and this is to stop every Telecom
in a town that suffers a power cut calling the response
center at the same time. Telecom will keep periodically
calling the response center until power is restored.
What if I break my radio pendant? The radio
pendants are quite tough and difficult to break, although it
is possible to break a radio pendant given enough force.
It is also possible that the battery will run down after
three years. For this reason the Tunstall PNC response
centers allow their staff to easily find out when you last
used your radio pendant. This is something that the
response center computers record. If you have not used
your radio pendant for a while they may ring you up and
ask you to test it.
PERIODIC CALLS
How does my response center know if my Telecom is not working properly? Your
Telecom can be set to make periodic calls to the response center. This is a call that is not
heard by you, nor is it answered by an operator. Your Telecom will simply communicate
directly with the response center computers to let them know that it is working correctly.
If the response center computers do not receive this regular call then they will alert one of
the call operators. The response center staff will then investigate the problem.
What if I accidentally disconnect the telephone line? If the telephone line is
disconnected then Telecom will warn you by making a series of rapid 'pips' and flashing
the volume keys. Nevertheless, some faults on telephone lines cannot always be directly
detected. This is why Telecom can be set to make periodic calls to the response center.
21
Hide quick links:
Advertisement
