Sony TRINITRON KV-20FA210 Service Manual page 117

Operating Instructions
Channels
Problem
I cannot receive
higher number
channels (UHF) when
using an antenna
Cable stations don't
seem to work
I cannot get anything
but TV
Contacting Sony
Before calling our Customer Information Services Center, reset the TV to factory settings (see page 21). Please have
your TV serial number ready. The number is located on the rear of your TV and on the front cover of this manual.
Our Customer Information Services Center phone number is 1-800-222-SONY (7669) (US residents only) or (416) 499-
SONY (7669) (Canadian residents only).
42
Possible Remedies
Make sure Cable is set to Off in the Channel Setup menu
(page 28).
Perform Auto Program to add channels that are not presently in
the memory (page 19).
Make sure Cable is set to On in the Channel Setup menu
(page 28).
Perform Auto Program to add channels that are not presently in
the memory (page 19).
Be sure that you did not set the video in the Setup menu
(page 37) to skip your video inputs. If a video input has been set
to Skip, it will be skipped when you press the TV/VIDEO
button.