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Verint NEXTIVA S2800E series User Manual

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Nextiva S2800e Series

User Guide

Firmware Release 4.80
April 2009

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Summary of Contents for Verint NEXTIVA S2800E series

  • Page 1: User Guide

    Nextiva S2800e Series User Guide Firmware Release 4.80 April 2009...
  • Page 2 Verint Systems Inc. shall not be liable for damages resulting from the use, misuse or unlawful use of the information, links, tools, and materials contained or referenced herein.
  • Page 3 Verint or Vicon. Power Sources. The product should only be operated from the recommended power source. If not specified, consult your Verint dealer or local power company. Grounding. Only products equipped with a 3-prong grounded plug should be inserted into a grounded power outlet.
  • Page 4 The product has been dropped. The product shows a significant change in performance. Replacement Parts. Use only Verint specified replacement parts or an approved equivalent to prevent unit damage and injury. Safety Check. Request safety checks to be performed following repair or maintenance to verify proper operation.

  • Page 5: Table Of Contents

    Appendix A • Factory Default Configuration ............46 Appendix B • DHCP Support and APIPA ............. 48 Appendix C • Technical Specifications ............... 50 Glossary......................54 Index ......................... 59 Compliance ......................61 United States Statement for FCC ..............62 Verint Video Intelligence Solutions...
  • Page 6 Contents Industry Canada Statement ................62 RoHS Declaration of Compliance ................62 Verint Video Intelligence Solutions...

  • Page 7: Chapter 1 • Preface

    Preface The Nextiva S2800e Series User Guide presents the information and procedures on installing, configuring, and using the Nextiva® S2800e series PTZ IP cameras. Audience This guide is intended for the following audience: Managers IT system administrators Engineers Technicians This guide assumes that you are familiar with:...
  • Page 8 Preface Find contact information for the Verint Customer Service team, by phone or e-mail, or fill out a Web request for support with a specific issues at www.verint.com/videoservice. For immediate assistance, contact the Customer Service team: Location Telephone E-mail USA and Canada 1-888-747-6246 vissupport@verint.com...

  • Page 9: Chapter 2 • Overview

    Overview The Nextiva S2800e series is a partnership between Vicon and Verint. The Verint encoder installed on the Vicon main board provides IP functionality to the Vicon SurveyorVFT PTZ cameras. This way, camera users have the benefit of using the Nextiva software, including its IntelliStream virtual matrix.

  • Page 10: About The S2800E Series

    S2800eN-P23 Indoor Day/night with Pendant upper Smoked pendant wide dynamic range S2800eN-W23 Outdoor Day/night with Environmental Clear pendant wide dynamic range S2800eN-M23 Impact Day/night with Environmental Clear resistant wide dynamic outdoor range pendant Verint Video Intelligence Solutions...

  • Page 11: Key Features

    Nextiva S2800e Series User Guide Model Mounting Camera Type Housing Lower Dome Zoom S2800eN-W35 Outdoor Day/night with Environmental Clear pendant wide dynamic range and image stabilization S2800eN-M35 Impact Day/night with Environmental Clear resistant wide dynamic outdoor range and image pendant stabilization Unless otherwise specified, the word S2800e refers to any of these models.

  • Page 12: Frame Rate And Performance

    These performances can be achieved using single-stream encoding. For dual encoding values, refer to the Nextiva Intelligent Edge Devices Single-Dual Stream Performance document, available on the extranet (Community Links > Technical Briefs > Nextiva Intelligent Edge Devices). Verint Video Intelligence Solutions...

  • Page 13: Installation Kit

    Nextiva S2800e Series User Guide Installation Kit The package contents for the S2800e are: Item Description S2800e The selected PTZ IP camera Scribe A small metal scribe for the in-ceiling models Anti-seize lubricant For the outdoor models Strain relief For the in-ceiling models Terminal block 2-position block for power;...
  • Page 14 1: Overview Mounting Option Description V-UWM Wall mount for indoor/outdoor V-UPM-1 Parapet mount for outdoor Verint Video Intelligence Solutions...
  • Page 15 Nextiva S2800e Series User Guide Mounting Option Description V-URM-1 Roof mount for outdoor V-UCP Ceiling panel for indoor Verint Video Intelligence Solutions...
  • Page 16 Power supply for a single indoor camera, 28V AC output, 2.15 amps S28WPS-1 Power supply for a single outdoor camera, 28V AC output, 3 amps The equipment needed for the installation is: Cable for power Cables for alarms and relays Verint Video Intelligence Solutions...

  • Page 17: Hardware Overview

    Nextiva S2800e Series User Guide Ethernet cable (straight-through or crossover) with an RJ-45 connector Flexible conduit pipe for in-ceiling cameras (optional) Hardware Overview The components of the S2800e vary depending on the mounting type: In-Ceiling Indoor Pendant Outdoor The components are: Enclosure.
  • Page 18 The lower domes for indoor use have a smoked finish. Standard outdoor lower domes are clear and use four screws for additional support. All lower domes are anchored to the enclosure/housing by a safety cord. Verint Video Intelligence Solutions...

  • Page 19: Chapter 3 • Installing And Configuring The S2800E

    Installing and Configuring the S2800e The steps required to prepare the S2800e camera for operation are: Installing the Camera Configuring the Camera Uninstalling the Camera Verint Video Intelligence Solutions...

  • Page 20: Installing The Camera

    (2.3 kg). For installations requiring additional support, see page 14. The package includes a small metal scribe to assist in marking an accurate hole size in a ceiling tile. The installation procedure involves the following main steps: 1. Marking the hole size with a scribe. Verint Video Intelligence Solutions...
  • Page 21 Nextiva S2800e Series User Guide 2. Preparing the enclosure. 3. Installing the camera. To mark the hole size with the scribe: 1. Place a ceiling tile on a large flat surface, face up. 2. Measure and make a small mark at position A from corner (11.9 inch/302 mm).
  • Page 22 With the ring concentric with the hole, slide the ring vertically along the support slots to obtain the best flush fit in the ceiling. The ring should be firmly seated against the tile without warping it. 3. Feed the flexible conduit pipe or cables down through the ceiling hole. Verint Video Intelligence Solutions...
  • Page 23 Nextiva S2800e Series User Guide 4. Unlatch the interface board and swing it 90º downward, providing access to the terminal blocks. To completely remove the board, snap it out of the hinge after its rotation to the 90º downward position.
  • Page 24 There are only two ways to align it. 8. Push the lower dome up into the camera. Verify that it snaps into place on both sides. The upper edge of the lower dome should be flush with the ceiling plane. Verint Video Intelligence Solutions...

  • Page 25: Installing An Indoor Pendant Camera

    Nextiva S2800e Series User Guide Installing an Indoor Pendant Camera The S2800eN-P22CA, S2800eN-P22, and S2800eN-P23 models require support equipment. It can be one of the following: A mount offered as an option when you purchased the camera. A variety of mounts are available;...
  • Page 26 3. Dress the cables up over the board to ensure that there is no excess cable hanging past the board. Note: Cables having excessive slack can cause damage to the S2800e when installed into the housing. Verint Video Intelligence Solutions...
  • Page 27 Nextiva S2800e Series User Guide 4. Connect the safety cord clip of the enclosure to the tab in the camera drive. Allow the drive to hang from the enclosure. 5. Insert the safety cord clip of the lower dome into the hole on the inside of the housing.

  • Page 28: Installing An Outdoor Pendant Camera

    NPT type that must be oriented vertically so the S2800e can effectively hang from it. Unless otherwise indicated, the word mount is used to represent any of this equipment. The mount must provide suitable support for a weight of 7.7 lb (3.5 kg). Verint Video Intelligence Solutions...
  • Page 29 Nextiva S2800e Series User Guide The components to install are: The installation procedure involves the following main steps: 1. Installing the mount. 2. Preparing the housing. 3. Installing the camera. To install the mount: 1. Install the mount in accordance with its installation manual or prepare the vertical 1.5-inch NPT pipe.
  • Page 30 3. Dress the cables up over the board to ensure that there is no excess cable hanging past the board. Note: Cables having excessive slack can cause damage to the S2800e when installed into the housing. Verint Video Intelligence Solutions...
  • Page 31 Nextiva S2800e Series User Guide 4. Connect the safety cord clip of the housing to the tab in the camera drive. Allow the drive to hang from the housing. 5. Insert the safety cord clip of the lower dome into the hole on the inside of the housing.

  • Page 32: Connecting Power

    3-pin terminal block for the local relay 5-pin terminal block for the Nextiva signals (already installed) Connecting Power Prepare the power connection using the supplied 2-pin terminal block (TB1). The S2800e cameras use 24V AC power. Power on connector TB1 Verint Video Intelligence Solutions...
  • Page 33 Local alarm signals available on the TB2 connector, on the main interface board Local relay signal available on the TB4 connector, on the main interface board Nextiva alarm and relay signals on the Verint mezzanine board Local alarms on connector TB2...
  • Page 34 Alarm input contact Ground The Nextiva output relay signal is accessible by the Nextiva software. To use the alarm input in Nextiva, connect it to the local relay (on connector TB4). This way, you will be able Verint Video Intelligence Solutions...
  • Page 35 Connect the other end of the alarm cable at the proper location. 4. Connect the local relay to the Nextiva alarm input: a. Connect the relay wires between the TB4 terminal block and the Verint terminal block using the following wiring information:...
  • Page 36 Install the terminal blocks on the interface board at their respective locations. 5. Connect the Nextiva relay: a. Insert each relay wire into the proper location on the Verint terminal block. b. Tighten the screws on the terminal block. Install the terminal block on the Verint board.

  • Page 37: Configuring The Camera

    Programming the S2800e Setting Network Parameters SConfigurator is a proprietary Verint tool letting you assign the initial IP parameters to the S2800e. Its latest version can be found on the Verint web site: www.verint.com/manuals. You need to copy its executable file (SConfigurator.exe) to the hard disk of your computer.
  • Page 38 (Automatic Private IP Addressing) addressing scheme. X and Y are relative to the MAC (Media Access Control) address of the device; for more information about APIPA, see page 48. 10. Select the unknown device, then click Configure. Verint Video Intelligence Solutions...

  • Page 39: Integrating The S2800E With Nextiva

    Nextiva S2800e Series User Guide 11. In the Reconfigure unit? confirmation window, click Yes. The New Network Configuration window appears. 12. If you have a DHCP (Dynamic Host Configuration Protocol) server on your network, check Use DHCP. Otherwise, enter the IP address, subnet mask, and gateway of the device, as provided by your network administrator.

  • Page 40: Programming The S2800E

    Presets Schedule/time of day Language For more information, refer to the Nextiva S2800e Series Programming Guide. Uninstalling the Camera The S2800e camera drive can be easily uninstalled by simply pushing in the tabs to release the camera drive from the housing or the enclosure. A safety cord is always available to safely hang the camera drive or camera dome assembly while installing or uninstalling.
  • Page 41 Nextiva S2800e Series User Guide To uninstall an indoor pendant camera: 1. Gently pull down on the outside edge of the lower dome, until it snaps out of place. 2. Push in the tabs on the housing until the camera drive is released.

  • Page 42: Chapter 4 • Accessing The S2800E

    Accessing the S2800e You can access the S2800e camera with the following software tools: Nextiva Review Command Line Interface Web Interface Verint Video Intelligence Solutions...

  • Page 43: Using Nextiva Review

    Using the Command Line Interface You may need to access the command line interface (CLI) of an edge device to perform troubleshooting tasks, typically with the assistance of a Verint customer service specialist. The available troubleshooting tasks include configuring quality of service (QoS).
  • Page 44 3: Accessing the S2800e 4. Select the desired device, then click Telnet. The CLI main menu appears in the Verint Console window. The CLI has a timeout that is triggered after three minutes of inactivity. When the timeout occurs: You lose access to the command line.

  • Page 45: Configuring Quality Of Service

    Nextiva S2800e Series User Guide Configuring Quality of Service Quality of Service (QoS) is a set of low-level networking protocols giving higher priority to more important data flows while ensuring that the less important ones do not fail. QoS is an essential technology for organizations rolling out a new generation of network applications such as real-time voice communications and high-quality video delivery.
  • Page 46 13. In the contextual window that appears, select Install ActiveX Control. 14. If your environment is Windows XP Service Pack 2 with Internet Explorer 6, click Live Video again in the navigation pane of the web interface. Verint Video Intelligence Solutions...
  • Page 47 Nextiva S2800e Series User Guide 15. In the Internet Explorer - Security Warning window, click Install. The ActiveX is installed. You can now see live video. 16. Reactivate your popup blocker: Tools > Pop-up Blocker > Turn On Pop-up Blocker.
  • Page 48 5. To view video directly in the Live Video Streaming pane, click Embedded Video Window. The video is embedded in the web interface pane. PTZ controls also appear. 6. To close the Live Video Streaming sub-pane, click Close Window. Verint Video Intelligence Solutions...
  • Page 49 Nextiva S2800e Series User Guide To use the PTZ controls: 1. In the Live Video Streaming pane, select one of the two viewing methods (Embedded Video Window in the illustration). The PTZ controls appear. 2. In the protocol list , select Vicon.
  • Page 50 3. Set the 16 DIP switches from the SW1 and SW2 blocks to the following positions: SW1 Block SW2 Block 1 0 0 0 0 0 0 0 1 0 1 0 0 0 0 0 4. Put back the camera drive into the enclosure and power it. Verint Video Intelligence Solutions...
  • Page 51 Maintaining and Troubleshooting the S2800e The available maintenance and troubleshooting tasks for the S2800e include: Updating the Firmware Troubleshooting the Camera Maintaining the Lower Domes Verint Video Intelligence Solutions...

  • Page 52: Chapter 5 • Maintaining And Troubleshooting The S2800E

    Note: Firmware downgrade is not supported on any device. If you perform a downgrade, any problem encountered will not be covered by your product warranty. The latest firmware files are available on the Verint Video Intelligence Solutions extranet (Quick Links > Firmware and Applications > Nextiva Intelligent Edge Devices).
  • Page 53 Nextiva S2800e Series User Guide Remove scratches or surface blemishes on the interior or exterior with a non-abrasive wax using a non-abrasive cleaning cloth. Either liquid or spray cleaner (wax suitable for fine furniture) is acceptable. Note: Excessive rubbing of the lower dome surface can cause permanent scratches that may render the dome unusable.

  • Page 54: Appendix A • Factory Default Configuration

    Factory Default Configuration Verint Video Intelligence Solutions...
  • Page 55 Video Settings Target frame rate: 30 fps Target bit rate: 4000 kbps Resolution: 4CIF (704 x 480) Maximum quantizer: 24 Video standard: NTSC VSIP VSIP Port: 5510 VSIP Multicast IP Address: 224.16.32.1 VSIP Discovery IP Address: 255.255.255.255 Verint Video Intelligence Solutions...

  • Page 56: Appendix B • Dhcp Support And Apipa

    DHCP (Dynamic Host Configuration Protocol) allows devices and computers connected to a network to automatically get a valid IP configuration from a dedicated server. The APIPA (Automatic Private IP Addressing) scheme, available on the Windows operating systems, enables a device to assign itself a temporary IP address. Verint Video Intelligence Solutions...
  • Page 57 The first time it boots up After receiving a duplicate IP address After a hardware reset When the DHCP server does not have any available IP addresses After loading the default parameters DHCP configuration is automatically disabled after a factory reset. Verint Video Intelligence Solutions...

  • Page 58: Appendix C • Technical Specifications

    Technical Specifications Verint Video Intelligence Solutions...
  • Page 59 Local (main board): 4 dry contacts, individually programmable Nextiva (Verint board): 1 dry contact Alarm output Local (main board): 1 relay output (1.5A at 30V DC max.) Nextiva (Verint board): 1 relay output (48V DC at 100 mA max.) Power Input voltage 18–30V AC Ratings Indoor: 1.4A maximum at 24V AC...
  • Page 60 Outdoor units:-29 to 165° F (-34 to 74° C) in accordance with NEMA 2.1.5.1 STD 2. Humidity Indoor: 0 to 90% relative, non-condensing Outdoor: 100% relative, non-condensing IP rating In-ceiling: IP51 Indoor pendant: IP52 Outdoor: IP66 Management Configuration Remote with Nextiva, Telnet, SConfigurator Verint Video Intelligence Solutions...
  • Page 61 Nextiva S2800e Series User Guide Certification/ Canada FCC part 15 (subpart B, class A) Regulation ICES-003/NMB-003 Verint Video Intelligence Solutions...

  • Page 62: Glossary

    Glossary This glossary is common to the Nextiva line of edge device products. Verint Video Intelligence Solutions...
  • Page 63 Nextiva S2800e Series User Guide Access Point A communication hub for connecting wireless edge devices to a wired LAN. (Advanced Encryption Standard) An encryption standard used in the WPA2 authentication method. APIPA (Automatic Private IP Addressing) A feature of Windows-based operating systems that enables a device to automatically assign itself an IP address when there is no Dynamic Host Configuration Protocol (DHCP) server available to perform that function.
  • Page 64 (Radio Frequency) Any frequency within the electromagnetic spectrum associated with radio wave propagation. When a modulated signal is supplied to an antenna, an electromagnetic field is created that is able to propagate through space. Many wireless technologies are based on RF field propagation. Verint Video Intelligence Solutions...
  • Page 65 Nextiva S2800e Series User Guide RS-232 A standard interface approved by the Electronic Industries Alliance (EIA) for connecting serial devices. RS-422 A standard interface approved by the Electronic Industries Alliance (EIA) for connecting serial devices, designed to replace the older RS-232 standard because it supports higher data rates and greater immunity to electrical interference.
  • Page 66 Glossary WPA2 (Wi-Fi Protected Access version 2) An authentication method that implements the full 802.11i standard, but will not work with some older network cards. It is also known as 802.11i. Verint Video Intelligence Solutions...

  • Page 67: Index

    Nextiva alarm and relay signals 26 enclosure 9 Nextiva Review application 35 Ethernet connection 28 NPT pipe 17 factory default configuration 46 outdoor camera installation 20 features of the camera 3 firmware update 44 frame rate 4 Verint Video Intelligence Solutions...
  • Page 68 IP address 48 tilt control (PTZ) 41 ToS (Type of Service) 37 uninstallation 32 Verint board 26 Verint web site vii V-IC-MKT mount 14 video setting 4 video, live, with the web interface 37 web interface 37 web site, Verint vii...

  • Page 69: Compliance

    Compliance Verint Video Intelligence Solutions...

  • Page 70: United States Statement For Fcc

    Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. RoHS Declaration of Compliance Verint believes in the importance of conducting our business in a manner that will help protect the environment as well as our employees, customers, and the public.
  • Page 71 AMERICAS EMEA APAC info@verint.com marketing.emea@verint.com marketing.apac@verint.com www.verint.com/videosolutions www.verint.com/videosolutions www.verint.com/videosolutions...

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