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Chapter 7. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from
IBM to assist you. This appendix contains information about where to go for
additional information about IBM and IBM products, what to do if you
experience a problem with your ERserver or IntelliStation
to call for service, if it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use
the diagnostic tools that come with your system. Information about
diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting
Guide or Problem Determination and Service Guide on the IBM Documentation
CD that comes with your system.
Note: For some IntelliStation models, the Hardware Maintenance Manual and
Troubleshooting Guide is available only from the IBM support Web site.
v Go to the IBM support Web site at http://www.ibm.com/pc/support/ to
check for technical information, hints, tips, and new device drivers or to
submit a request for information.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your system and software. The information
that comes with your system also describes the diagnostic tests that you can
perform. Most Eserver and IntelliStation systems, operating systems, and
programs come with information that contains troubleshooting procedures and
explanations of error messages and error codes. If you suspect a software
problem, see the information for the operating system or program.
Using the documentation
Information about your IBM Eserver or IntelliStation system and preinstalled
software, if any, is available in the documentation that comes with your
system. That documentation includes printed books, online books, readme files,
and help files. See the troubleshooting information in your system
documentation for instructions for using the diagnostic programs. The
© Copyright IBM Corp. 2005
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system, and whom
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