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Types of Warranty Service
If required, IBM provides repair or exchange service depending on the type of
warranty service specified for your Machine in the above table and as
described below. Warranty service may be provided by your reseller if
approved by IBM to perform warranty service. Scheduling of service will
depend upon the time of your call and is subject to parts availability. Service
levels are response time objectives and are not guaranteed. The specified level
of warranty service may not be available in all worldwide locations, additional
charges may apply outside IBM's normal service area, contact your local IBM
representative or your reseller for country and location specific information.
1. Customer Replaceable Unit ("CRU") Service
IBM provides replacement CRUs to you for you to install. CRU information
and replacement instructions are shipped with your Machine and are
available from IBM at any time on your request. Installation of Tier 1 CRUs
is your responsibility. If IBM installs a Tier 1 CRU at your request, you will
be charged for the installation. You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of
warranty service designated for your Machine. IBM specifies in the
materials shipped with a replacement CRU whether a defective CRU must
be returned to IBM. When return is required, 1) return instructions and a
container are shipped with the replacement CRU, and 2) you may be
charged for the replacement CRU if IBM does not receive the defective
CRU within 30 days of your receipt of the replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at
your location and verify its operation. You must provide suitable working
area to allow disassembly and reassembly of the IBM Machine. The area
must be clean, well lit and suitable for the purpose. For some Machines,
certain repairs may require sending the Machine to an IBM service center.
3. Courier or Depot Service*
You will disconnect the failing Machine for collection arranged by IBM.
IBM will provide you with a shipping container for you to return your
Machine to a designated service center. A courier will pick up your
Machine and deliver it to the designated service center. Following its repair
or exchange, IBM will arrange the return delivery of the Machine to your
location. You are responsible for its installation and verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies
otherwise) the failing Machine suitably packaged to a location IBM
designates. After IBM has repaired or exchanged the Machine, IBM will
make it available for your collection or, for Mail-in Service, IBM will return
it to you at IBM's expense, unless IBM specifies otherwise. You are
responsible for the subsequent installation and verification of the Machine.
5. CRU and On-site Service
Appendix A. IBM Statement of Limited Warranty Z125-4753-08 04/2004
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