Software Problems; Unblocking Epson Software - Epson DS-560 Network Manual

DS-560 Network Guide
❏ Is the Firewall function active in Windows XP or later, or commercially available security software?
If the Firewall function is active, the search may not work in EPSON Scan Settings. In this case, click EPSON Scan
Settings - Add - Enter address, and directly enter the IP address.
❏ Are you scanning a wide range in high resolution?
If a wide range is scanned in high resolution, a communication error may occur. If the scan did not work, lower the
resolution.

Software Problems

Unblocking Epson software

❏ Did you click the Keep Blocking button on the Firewall screen?
If you clicked the Keep Blocking button on the Windows Security Alert window during or after installation of the
Epson software, follow the steps below to unblock Epson software.
A
For Windows 8.1/8: Select Desktop > Settings charm > Control Panel, and then select System and Security.
For Windows 7: Click Start > Control Panel, and then click System and Security.
For Windows Vista: Click Start > Control Panel, and then click Security.
For Windows XP: Click start > Control Panel, and then click Security Center.
B
For Windows 8.1/8: Select Allow an app through Windows Firewall.
For Windows 7: Click Allow a program through Windows Firewall.
For Windows Vista: Click Allow a program through Windows Firewall.
For Windows XP: Click Windows Firewall.
C
For Windows 8.1/8: Select Change settings, and then select Allow another app.
For Windows 7: Click Allow another program.
For Windows Vista: Click the Exceptions tab, and then click Add Program.
For Windows XP: Click the Exceptions tab, and then click Add Program.
Note for Windows Vista users:
Click Change settings if you cannot find the Exceptions tab.
D
Select Epson software from the list, and then select Add (for 8/7) or OK (for Vista/XP).
E
Confirm that the Epson software check box is selected in Allow apps and features (for 8), Allowed programs
and features (for 7), Programs or port (for Vista), or Programs and Services (for XP), and then select OK.
Troubleshooting
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