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Chapter 4. Related service information
This chapter presents following information:
• "Restoring the factory contents by using the Recovery Disc Set" on page 33
• "Using the Windows recovery programs on the Windows 8 operating system" on page 34
•
"Passwords" on page 35
•
"Power management" on page 37
•
"Symptom-to-FRU index" on page 38
Service Web site:
When the latest maintenance diskette and the system program service diskette become available, they
will be posted on http://www.lenovo.com/support.
Restoring the factory contents by using the Recovery Disc Set
When the main storage drive is replaced because of a failure, no product recovery program is on the new
drive. In this case, the customer must use the Recovery Disc Set to recover the computer. Order the
Recovery Disc Set and the drive at the same time so that the customer can restore the computer to the
factory default settings by using the Recovery Disc Set after the new drive is installed. For information about
which discs to order, go to http://www.lenovo.com/serviceparts-lookup.
The recovery disc set consists of the user instructions and the following set of DVDs to restore the computer
to the original factory configuration.
• Operating System Recovery Disc (one disc): This disc restores the Microsoft Windows operating system.
Use this disc to start the recovery process.
• Applications and Drivers Recovery Disc (one or more discs): This disc restores the preinstalled
applications and drivers on the computer.
• Supplemental Recovery Disc: This disc contains additional content, such as updates to the software that
was preinstalled on the computer. Not all recovery disc sets come with a Supplemental Recovery Disc.
Notes:
• You must have a DVD drive to use the recovery discs. If you do not have an internal DVD drive, you
can use an external USB DVD drive.
• During the recovery process, all data on the drive will be deleted. If possible, copy any important data
or personal files that you want to keep onto removable media or a network drive before you start the
recovery process.
To restore the computer to the original factory configuration using the recovery disc set, do the following:
Note: Recovery can take one to two hours to complete. The length of time depends on the method you use.
If you use recovery discs, the recovery process will take about two hours.
1. Make the CD/DVD drive the first startup device in the startup sequence using the following procedure:
a. Press and hold down the F1 key, and then turn on the computer. When the logo screen is displayed
or when you hear repeating beeps, release the F1 key. The Lenovo Setup program opens.
b. Use the arrow keys to select Startup ➙ Boot.
c. Select the CD/DVD drive as the 1st Boot Device.
2. Insert the Operating System Recovery Disc into the DVD drive.
3. Press Fn+F10 to save the Lenovo Setup program configuration changes. Follow the instructions on the
screen to begin the recovery process.
© Copyright Lenovo 2012
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