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Troubleshooting
Examples of poor print quality
Curled or wavy
B DEFGH
abc efghijk
A
C D
b c d e
1 3 4
Wrinkles or creases
Envelope Creases
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Poor fixing
Recommendation
Check the paper type and quality. High temperatures and high humidity will
cause paper to curl.
uu Acceptable paper and other print media uu page 2
uu Product Safety Guide: Choose a safe location for your product
If you do not use the machine often, the paper may have been in the paper
tray too long. Turn over the stack of paper in the paper tray. Also, fan the
paper stack and then rotate the paper 180° in the paper tray.
Open the back cover (face-up output tray) to let the printed paper exit onto
the face-up output tray.
Choose Reduce Paper Curl mode in the printer driver when you do not use
our recommended paper.
uu Other Print Options uu page 36 (For Windows
uu Print Settings uu page 59 (For Macintosh)
Make sure that paper is loaded correctly.
uu Printing on plain paper, thin paper or recycled paper from Tray 1 and
Tray 2 uu page 9
Check the paper type and quality.
uu Acceptable paper and other print media uu page 2
Turn over the stack of paper in the tray or rotate the paper 180° in the input
tray.
Make sure that envelopes are printed with the back cover (face-up output
tray) opened.
uu Printing on thick paper, labels and envelopes from the MP tray
uu page 15
Check the envelope type and quality.
uu Acceptable paper and other print media uu page 2
Make sure envelopes are fed only from the MP tray.
uu Loading paper in the multi-purpose tray (MP tray) uu page 12
Choose Improve Toner Fixing mode in the printer driver.
uu Other Print Options uu page 36 (For Windows
uu Print Settings uu page 59 (For Macintosh)
If this selection does not provide enough improvement, change the printer
driver setting in Media Type to a thick setting.
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