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Troubleshooting
Error message
Jam Duplex
Jam Inside
Jam MP Tray
Jam Rear
Jam Tray 1
Jam Tray 2
Log Access Error
(HL-5450DN only)
Manual Feed
No Paper
No Toner
Out of Memory
Print Unable
Replace Drum
Replace Fuser
Cause
The paper is jammed in the duplex
tray or the fuser unit.
The paper is jammed inside the
machine.
The toner cartridge is placed in the
machine without the drum unit.
The paper is jammed in the MP tray
of the machine.
The paper is jammed in the back of
the machine.
The paper is jammed in the paper
tray of the machine.
The machine could not access the
print log file in the server.
Manual was selected as the paper
source when there was no paper in
the MP tray.
The machine is out of paper or
paper is not correctly loaded in the
specified paper tray.
The toner cartridge or the drum unit
and toner cartridge assembly is not
installed correctly.
The machine's memory is full.
The machine has a mechanical
problem.
It is time to replace the drum unit.
The drum unit counter was not reset
when a new drum was installed.
It is time to replace the fuser unit.
Action
See Jam MP Tray / Jam Tray 1 / Jam Tray 2 / Jam
Inside uu page 125.
See Jam Rear / Jam Duplex uu page 129.
Put the toner cartridge into the drum unit, and then
re-install the drum unit and toner cartridge assembly
in the machine.
See Jam MP Tray / Jam Tray 1 / Jam Tray 2 / Jam
Inside uu page 125.
See Jam Rear / Jam Duplex uu page 129.
See Jam MP Tray / Jam Tray 1 / Jam Tray 2 / Jam
Inside uu page 125.
Contact your administrator to check the Store Print
Log to Network settings.
(For detailed information uu Network User's Guide:
Store Print Log to Network)
Place paper in the MP tray. If the machine does not
start printing, press Go. (See Loading paper in the
multi-purpose tray (MP tray) uu page 12.)
Put paper in the tray you are using.
Make sure the paper guides are set to the correct
size.
Remove the drum unit and toner cartridge assembly,
remove the toner cartridge from the drum unit, and
re-install the toner cartridge back into the drum unit
again. Re-install the drum unit and toner cartridge
assembly back in the machine. If the problem
continues, replace the toner cartridge. (See
Replacing the toner cartridge uu page 95.)
Reduce the complexity of your document or reduce
the print resolution.
Add more memory (HL-5450DN only). See Installing
extra memory uu page 91.
Turn the power switch off, wait a few minutes, and
then turn it on again.
If the problem continues, call your dealer or Brother
Customer Service.
Replace the drum unit. (See Replacing the drum unit
uu page 103.)
Reset the drum unit counter. (See Replacing the
drum unit uu page 103.)
Call Brother customer service or a Brother Authorized
Service Center to replace the fuser unit.
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