Support - MAGIX Fastcut Manual Manual

6

Support

Dear MAGIX customer,
Our aim is to provide fast, convenient, solution-focused support at all times. To this
end, we offer a wide range of services:
• Unlimited web support:
As a registered MAGIX customer, you have unlimited access to web support
offered via the convenient MAGIX service portal on http://support.magix.net,
including an intelligent help assistant, high-quality FAQs, patches and user
reports that are constantly updated.
The only requirement for use is product registration at www.magix.com
• The online community, on-the-spot support and a platform for exchange:
MAGIX customers have free and unlimited access to the online community at
www.magix.info, which includes approx. 150,000 members and offers the
opportunity to ask members questions concerning MAGIX products as well as
use the search function to search for specific topics or answers. In addition to
questions & answers, the knowledge pool includes a glossary, video tutorials and
a discussion forum. The multiple experts, found round-the-clock at
www.magix.info guarantee quick answers, which sometimes come within
minutes of a question being posted.
• Email support for MAGIX products:
For each new MAGIX product you will automatically receive 12 months free
customer support by email.
• Premium Email Support:
For priority support, or if you want the support team to help with non-MAGIX
related hardware problems you can purchase a premium email support ticket.
Proceed as follows:
1. Go to the MAGIX customer support page at http://support.magix.net
http://support.magix.net.
2. Sign in using your login details.
3. Click on "Purchase access code" in the navigation bar.
Each ticket corresponds to a specific problem, it will remain valid until the
problem has been solved. A ticket is not limited to a single email.
Please note: To be able to use the Premium email support and free product email
support via the Internet, you have to register your MAGIX product using the serial
number provided. The serial number can be found on the sleeve of the installation
disc or on an insert card included in the package.
• Additional telephone service:
Besides the large number of free customer service offers, we also offer a fee-
based telephone customer service.
www.magix.com