Limited Warranty - Toshiba Surveillix EAV16-480 User Manual

LIMITED WARRANTY

DIGITAL VIDEO RECORDER
The Imaging Systems Division of Toshiba America Information Systems, Inc. ("ISD") makes the following
limited warranties. These limited warranties extend to the Original End-User ("You[r]").
Limited Three (3) Year Warranty of Labor and Parts
The Imaging Systems Division of Toshiba America Information Systems warrants this product and parts against defects
in material or workmanship for a period of three (3) years from the date of original retail purchase by the end-user. The
first year of the three year warranty period will cover advance replacement of a defective unit and the remaining two
years will be repaired by the Surveillix DVR Support Center factory. During this period, ISD will repair or replace a
defective product or part with a new or refurbished item. The user must deliver the entire product to the Surveillix DVR
Repair Facility. The user is responsible for all transportation and insurance charges for the product to the DVR Repair
Facility. ISD reserves the right to substitute Factory Refurbished Parts and / or Factory Refurbished Product in place of
those in need of repair.
Step-by-step Procedures – How to Obtain Warranty Service
[1] Verify operation of the unit by checking the instruction manual and web site for the latest updates at
www.toshibasecurity.com
[2] If there is a defect in material or workmanship, contact the Surveillix DVR Support Center at (877) 855-1349 [877-
855-1-FIX] to speak to a technical support representative and schedule service.
[3]Arrange for delivery of the product to the Surveillix DVR Repair Facility. Products must be insured and securely
packed, preferably in the original shipping carton. A letter explaining the defect and a copy of the bill of sale or other
proof of purchase must be enclosed with a complete return street address and daytime telephone number. The Tracking
Number should also be indicated on your documents. Charges for transportation and insurance must be prepaid by the
end-user.
Critical Use Disclaimer
The product is not designed for any "critical applications." "Critical applications" means life support systems, exhaust or
smoke extraction applications, medical applications, commercial aviation, mass transit applications, military applications,
homeland security applications, nuclear facilities or systems or any other applications where product failure could lead to
injury to persons or loss of life or catastrophic property damage. Accordingly, TAIS disclaims any and all liability arising
out of the use of the product in any critical applications.
Your Responsibilities
The above warranty is subject to the following conditions:
[1] You must retain the bill of sale or provide other proof of purchase.
[2] You must schedule service within thirty days after you discover a defective product or part.
[3] All warranty servicing of this product must be made by the Surveillix DVR Repair Facility.
[4] The warranty extends to defects in material or workmanship as limited above, and not to any products or parts that
have been lost or discarded by user. The warranty does not cover damage caused by misuse, accident, improper
installation, improper maintenance, or use in violation of instructions furnished by ISD. The warranty does not extend to
units which have been altered or modified without authorization of ISD, or to damage to products or parts thereof which
have had the serial number removed, altered defaced or rendered illegible.
ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED
WARRANTIES SET FORTH ABOVE. Some states do not allow limitations on how long an implied warranty lasts,
so the above limitation may not apply. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW
AS HEREBY LIMITED, THE FOREGOING EXPRESS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER
WITH RESPECT TO THE REPAIR OR REPLACEMENT OF ANY PRODUCTS OR PARTS. IN NO EVENT SHALL ISD
BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. Some states do not allow the exclusion or
limitation of incidental or consequential damages so the above limitation may not apply.
No person, agent, distributor, dealer, service station or company is authorized to change, modify or extend the
terms of these warranties in any manner whatsoever. The time within which an action must be commenced to
enforce any obligation of ISD arising under this warranty or under any statute, or law of the United States or any
state thereof, is hereby limited to one year from the date you discover or should have discovered, the defect.
This limitation does not apply to implied warranties arising under state law. Some states do not permit
limitation of the time within which you may bring an action beyond the limits provided by state law so the above
provision may not apply to user. This warranty gives the user specific legal rights, and user may also have
other rights, which may vary from state to state.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
Imaging Systems Division
For the most up to date information visit www.toshibasecurity.com.
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