Customer Support Services - HP J2415A Installation And Reference Manual

Troubleshooting

Customer Support Services

Hewlett-Packard offers support 24 hours a day, seven days a week through
the use of automated electronic services including:
Through the HP BBS, World Wide Web, CompuServe, and the HP FTP
Library Service, the following software is available:
After you download the file(s) from one of these sources, you type filename
/x. For example, icmupdt /x . If you can't find the j2415a.exe software, call
your HP-authorized dealer.
HP BBS and World Wide Web
The HP BBS phone number is (208) 344-1691. Set your modem
communication settings to:
From the BBS, you can download files and learn about HP networking
products. After you download the file, extract the file (e.g., icmupdt /x)
The URL address for the World Wide Web is:
From this web site, you can download files and learn about HP networking
products. After you download the file, extract the file (e.g., icmupdt /x)
3-8
Hewlett-Packard BBS and World Wide Web
Hewlett-Packard FTP Library Service on the Internet
CompuServe
HP FIRST FAX Retrieval Service
HP Stack Manager (stkmgr.exe),
SNMP firmware, HP 100VG SNMP/Bridge Module (j2414b.exe)
Hub-14 firmware (j2415a.exe)
parity = N (none)
data bits = 8
stop bits = 1
baud rates = 300, 1200, 2400, 4800, 9600, or 14400
http://www.hp.com/go/network_city