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SECTION3
CARE OF YOUR WATER SOFTENER
D. CHECKLIST
... TO HELP YOU SAVE MONEY
If your water
softener
fails to work,
make
the following
easy checks.
Often, you will find what's
wrong
your-
self and you won't
have to call and wait
for service.
If you do not find anything
wrong,
while
making
the
checks,
and your
softener
still does
not work,
call Kenmore
Water
Line at 1-800-426-9345.
Note:
1. Also read ERROR
CODE,
page 2-1.
2. If an error
code is not displayed,
press
and hold the SELECT button
until the display
changes.
Then,
press
the SELECT button
again
and hold until a flashing
SR code appears.
It must
show SR17. If any other
number
shows,
the face plate computer
is working
on incorrect
input
and would
probably
be the cause of the problem.
To set SR17, press either
the UPI_
or DOWNI_
button.
When
the correct model
code shows,
press SELECT
to return
a flashing
12:00 AM display.
Reset the present
time, hardness
numbeT, etc., pages 1-3 and 1-4.
PROBLEM
CAUSE
CORRECTION
No soft water
No salt (or salt bridged) in the storage tank
Transformer unplugged at the wall outlet,
or power
cable
leads
loose from the
electronic
board,
fuse
blown,
circuit
breaker popped, or circuit switched off.
Manual bypass valve(s) in bypass position
Dirty, plugged
or damaged
nozzle
&
venturi
Valve drain hose plugged
Water hard sometimes
Hardness number setting too low
Refill with salt, or break the salt bridge (page
3-1).
Press
ON/OFF-HOLD
(RECHARGE
NOW) button and hold for 3 seconds to start a
regeneration (see page 2-1).
Check for loss of power due to any of these
and correct. With the power back on, look at
the
time
display
and
read
PROGRAM
MEMORY, page 2-1.
Look at FIG.14 on page 4-1. Move the stem in
a single valve to service. In a 3-valve bypass,
open the inlet and outlet valves, and be sure to
fully close the bypass valve.
Take apart and clean or replace damaged
parts (see page 3-2).
The drain hose must not have kinks, sharp
bends,
or be raised too
high above the
softener
(see page 3-5
in your installation
manual).
Press and release the SELECT button until
HARDNESS shows in the display. Read the
hardness number in the display and be sure
the same grains per gallon number is shown
on your water analysis report. See page 1-4 to
reset. Press and release the SELECT button
until the present time shows in the display.
Incorrect SR code selected.
See above.
Using
hot
water
when
softener
is Avoidusinghotwaterduringthistimebecause
regenerating
the water heater refills with hard water (see
Automatic Bypass, page 2-4).
Increase in the grains of hardness in your
Ask your Sears retail store for a new water
water supply
analysis. Then make a new hardness number
setting (page 1-4).
Brine tank flooded
Restricted drain line
Check for kinks, bends or obstructions
(see
page 3-5 in your installation manual).
Plugged or dirty nozzle & venturi
Take apart and clean or replace damaged
parts (see page 3-2).
Valve-rotor
disc & seals
Check for scratches
or grooves,
replace if
needed.
3-4
Problems,
Questions?
Call 1-800-426-9345
Kenmore
Water Line
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