Troubleshooting Guide - Superior Signature DRT63STTEN Care And Operating Instructions

INNOVATIVE HEARTH PRODUCTS • SEE-THROUGH DIRECT-VENT GAS FIREPLACES (DRT63STTEN / DRT63STTEP) • CARE AND OPERATION INSTRUCTIONS
TROUBLESHOOTING THE FIREPLACE
Note: Before troubleshooting the gas control system, make sure the external gas shutoff valve (located at gas supply inlet)
is in the "ON" position.
Important: Valve system troubleshooting should only be accomplished by a qualified service technician.
SYMPTOM
1. Nothing happens when fireplace
is turned On/Off.
2. The main burner does not light,
and the igniter is sparking.
3. The main Burner comes on,
but then goes out.
4. Soot is present on logs and glass.
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POSSIBLE CAUSES
A. Remote is not functioning properly.
B. Gas is not reaching the fireplace.
C. Unit is not receiving power.
A. Gas is not reaching the fireplace.
B. Loose wires to the valve.
C. Loose wires to ignition module.
D. Air in the gas line.
A. Gas is not reaching the fireplace.
B. Loose wires to valve or ignition module.
C. Pilot flame is not engulfing the sensor.
D. Obstructed vent system.
A. Excessive flame impingement on logs.
B. Improper air shutter opening.
CORRECTIVE ACTION
• Check that the wall switch plate is set to remote
(if remote was used).
• Operate the fireplace from the wall plate switch.
• Replace remote and/or receiver batteries.
Check the gas supply and gas shutoff valves.
• Check/replace backup batteries behind wall plate.
• Check building circuit breakers to ensure power
is on to the fireplace.
Check the gas supply and gas shutoff valves.
Check control compartment for any obvious loose
wiring (call a service technician if required).
Check control compartment for any obvious loose
wiring (call a service technician if required).
Call a service technician.
Check the gas supply and gas shutoff valves.
Check control compartment for any obvious loose
wiring (call a service technician, if required).
Call a service technician.
Call a service technician.
Check for proper log placement.
Open the air shutter by pulling on the air shutter
adjustment lever.