Damaged Vehicle Guidance For Ford Motor Company Electric And Hybrid-Electric Vehicles Equipped With High Voltage Batteries - Ford 2012 FOCUS Emergency Response Manual

Damaged Vehicle Guidance for Ford Motor Company Electric and Hybrid-Electric
Vehicles Equipped with High-Voltage Batteries
(Towing and Recovery Operators and Vehicle Storage Facilities)
For questions contact Ford USA 1-800-392-3673 / Ford Canada 1-800-565-3673
In the event of damage or fire involving an Electric Vehicle (EV) or Hybrid-Electric
Vehicle (HEV):
• Always assume the high-voltage (HV) battery and associated components are energized
and fully charged.
• Exposed electrical components, wires and HV batteries present potential HV shock
hazards.
• Venting/off-gassing HV battery vapors are potentially toxic and flammable.
• Physical damage to the vehicle or HV battery may result in immediate or delayed release
of toxic and/or flammable gases and fire.
Vehicle Shutdown and High-Voltage System Disabling
Identify Vehicle
• Determine if the vehicle is an electric or hybrid-electric vehicle, and if it is, advise your
dispatch and all other responders that an electric or hybrid-electric vehicle is involved.
• To identify potential symptoms of a damaged high-voltage system, contact an authorized
service center or vehicle manufacturer representative. Refer to the Vehicle Owner
Manual, Emergency Placard (included in the Vehicle Owner Manual) and/or the
Emergency Response Guide for appropriate contact information.
• If you detect leaking fluids, sparks, smoke, flames, increased temperature, gurgling,
popping or hissing noises from the HV battery compartment, ventilate the passenger
area (i.e., roll down windows or open doors) and call 911.
• Be alert. There is a potential for delayed fire with damaged lithium-ion batteries.
Recovering/Transporting Vehicle
• Call an authorized service center or vehicle manufacturer representative, if necessary, to
determine additional steps that you should take to safely recover or transport the vehicle.
• Always approach the vehicle from the sides to stay out of potential travel path. It may be
difficult to determine if the vehicle is running due to lack of engine noise.
FCS-21200-12 2012 Focus Electric Emergency Response Guide Page 20 of 23