Shark V3800UK Owner's Manual page 12

TROUBLESHOOTING GUIDE
PROBLEM
The unit will not operate or the
charging light is flashing
The unit will not pick up
Dust is escaping from the unit
The rotating brush will not pick up
The unit will not charge
ORDERING REPLACEMENT PARTS
REPLACEMENT PARTS
A XBTV3900 Battery Pack
B CHV3900BS AC Adapter
To order any of the above replacement parts, go to www.sharkclean.eu or call 0800 862 0453.
12
FREEPHONE 0800 862 0453
POSSIBLE REASONS AND SUGGESTED SOLUTION
Batteries need to be recharged.
Batteries are dead and need to be replaced.
There is no power in the electrical outlet supplying the charging adapter.
Try to charge using a different outlet.
Ensure the wire terminal connectors on the battery pack are securely
attached.
If the unit still doesn't work, call Customer Service at 0800 862 0453.
Empty the No Touch Dust Cup.
Recharge the battery.
Empty the No Touch Dust Cup.
Ensure that the No Touch Dust Cup is properly in place.
Check for and remove any excessive material on the brush roll or in the
bottom of the unit.
Empty the No Touch Dust Cup.
Press the power button once to turn the unit "OFF".
There is no power in the electrical outlet supplying the charging adapter.
Try to charge using a different outlet.
Ensure the wire terminal connectors on the battery pack are securely
attached.
Charging adapter may not be working. Call Customer Service at
0800 862 0453.
Batteries are dead and need to be replaced.