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User Guide
Nokia Lumia 920
Issue 4.0 EN


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   Summary of Contents for Nokia Lumia 920

  • Page 1: User Guide

    User Guide Nokia Lumia 920 Issue 4.0 EN...

  • Page 2

    Check out the videos at For info on Microsoft Mobile Service terms and Privacy policy, go to © 2014 Microsoft Mobile. All rights reserved.

  • Page 3: Table Of Contents

    Remove the SIM card Photos and videos Switch the phone on Maps & navigation Charge your phone Switch location services on Transfer content to your Nokia Lumia Positioning methods Lock the keys and screen Internet Connect the headset Define internet connections...

  • Page 4

    Update your phone software Use a high speed connection WiFi Bluetooth Memory and storage Copy content between your phone and computer Security Wallet Access codes Troubleshooting and support Find your model number and serial number (IMEI) Product and safety info ©...

  • Page 5: For Your Safety

    For your safety Read these simple guidelines. Not following them may be dangerous or illegal. SWITCH OFF IN RESTRICTED AREAS Switch the device off when mobile phone use is not allowed or when it may cause interference or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals, or blasting areas.

  • Page 6: Get Started

    Get started Get to grips with the basics, and have your phone up and running in no time. Keys and parts Explore the keys and parts of your new phone. Earpiece Micro-SIM holder Connector for headphones and loudspeakers (3.5 mm) Front camera Volume keys Power/Lock key...

  • Page 7

    Tip: Use the SIM door key to unlock the SIM holder. If you lose the key, you can use a paperclip. Make sure the phone is switched off. 1. Push the key into the hole until the holder is released, and pull the holder out. 2.

  • Page 8: Remove The Sim Card

    Remove the SIM card Got a new SIM card? Learn how to remove the previous card from your phone. 1. Switch the phone off. 2. Unlock and pull out the holder. 3. Pull the card out of the holder. Switch the phone on Are you ready? Switch your phone on, and start exploring it.

  • Page 9: Charge Your Phone

    Charge your phone Learn how to charge your phone. Charge your phone with a USB charger Your battery has been partially charged at the factory, but you may need to recharge it before you can switch the phone on for the first time. Make sure you use a compatible USB charger to charge your phone.

  • Page 10

    The charging areas on the phone and the charger need to touch, so make sure you align the phone and charger properly. Not all phone models fit in all chargers. Nokia wireless chargers, such as the wireless charging plate DT-900, are sold separately. Use only Qi compatible chargers for wireless charging.

  • Page 11: Transfer Content To Your Nokia Lumia

    Unauthorised battery replacement may invalidate your warranty. Transfer content to your Nokia Lumia Learn how to transfer content to your Nokia Lumia. Transfer content to your new Nokia Lumia Got a new phone and don’t want to lose your photos, videos, and other important stuff you have on your old phone? There are nifty ways to transfer content to your new phone.

  • Page 12

    Nokia Lumia is your Microsoft account. If you don't have a Microsoft account set up on your new Nokia Lumia yet, on the start screen, swipe down from the top of the screen, tap ALL SETTINGS > email+accounts > add an account, and create a Microsoft account following the instructions shown on the screen.

  • Page 13

    Your contacts and calendar are backed up automatically to your Microsoft account. 2. On your new Nokia Lumia, sign in to your Microsoft account. Your contacts, calendar, and text messages are automatically transferred to your new Nokia Lumia. Transfer content using OneDrive Upload your Office documents, photos, and videos to OneDrive to easily transfer them from your old phone to your new Nokia Lumia.

  • Page 14: Lock The Keys And Screen

    4. Sync the content you want from Outlook to your Microsoft account. It may take a while before the content is available on your Microsoft account. 5. To sync the content to your new Nokia Lumia, simply sign into your Microsoft account. For more info, go to, and see the FAQs on how to sync your Outlook contacts and calendar to Windows Phone.

  • Page 15: Connect The Headset

    Tip: Instead of pressing the power key, you can also double-tap the screen if double-tap is switched on. To switch on double-tap, on the start screen, swipe down from the top of the screen, tap ALL SETTINGS > touch, and switch Wake up to On Set the keys and screen to lock automatically On the start screen, swipe down from the top of the screen, tap ALL SETTINGS >...

  • Page 16: Antenna Locations

    Antenna locations Learn where the antennas are located on your phone to get the best possible performance. Avoid touching the antenna area while the antenna is in use. Contact with antennas affects the communication quality and may reduce battery life due to higher power level during operation. The antenna areas are highlighted.

  • Page 17: Basics

    Basics Learn how to get the most out of your new phone. Get to know your phone Your phone has two views, start screen and apps menu. To switch between the views, simply swipe left or right. Start screen: The animated live tiles show your missed calls and received messages, the latest news and weather forecasts, and more.

  • Page 18

    This feature is not available in all languages. For info on the supported languages, go to Use the touch screen Explore your phone with a tap, swipe, or drag. 1. To use your phone, simply tap or tap and hold the touch screen. 2.

  • Page 19

    Swipe Place your finger on the screen, and slide your finger in the direction you want. Example: Swipe left or right between the start screen and the apps menu, or between different views in the hubs. To quickly scroll through a long list or menu, slide your finger quickly in a flicking motion up or down the screen, and lift your finger.

  • Page 20

    Zoom in or out Place 2 fingers on an item, such as a map, photo, or web page, and slide your fingers apart or together. Important: Avoid scratching the touch screen. Tip: The screen rotates automatically when you turn the phone 90 degrees. To lock the screen in its current orientation, on the start screen, swipe down from the top of the screen, and tap ALL SETTINGS >...

  • Page 21

    To see all apps on your phone, on the start screen, simply swipe left. To return to the start screen, swipe right. Tip: To find an app quickly, tap any letter in the apps menu, and in the following menu, tap the first letter or character for the app you want.

  • Page 22

    In this screen, you can: • See your missed calls and recent unread mails and messages • Check any notifications, such as available app updates in Store • Open apps • Check for WiFi networks, and connect to them • Quickly jump to settings 2.

  • Page 23

    Do not connect products that create an output signal, as this may damage the device. Do not connect any voltage source to the audio connector. If you connect an external device or headset, other than those approved for use with this device, to the audio connector, pay special attention to volume levels.

  • Page 24

    Switch high contrast on Switch High contrast to On Magnify the screen Switch Screen magnifier to On , and double-tap the screen with 2 fingers. When using the magnifier, use 2 fingers to move around the screen. To stop magnification, double-tap the screen with 2 fingers.

  • Page 25

    There is no SIM card in your phone. Your SIM card is locked. Flight mode is switched on. Your phone is roaming outside your home mobile network. Mobile data connection Single letters, combinations of letters, or combinations of letters and numbers show the type of mobile network to which you're connected.

  • Page 26: Accounts

    Vibrate mode is switched on. Silent mode is switched on. Call forwarding Your calls are forwarded to another number or your voice mailbox. Location An app or service is using your location info. Driving mode Driving mode is switched on. Accounts Learn about the different accounts on your phone and what you can do with them.

  • Page 27

    1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > email +accounts > add an account. 2. Tap Microsoft account. 3. Create your Microsoft account, or sign in with your existing username and password, and follow the instructions shown on your phone.

  • Page 28

    OneDrive is cloud storage for all your documents and photos, so you can access, share, or restore them if needed. You can also set it to back up your stuff automatically, so when you take a photo or a video, it's copied to your cloud album. With OneDrive, you can access your photos, documents, and more from your phone, tablet, or computer.

  • Page 29: Personalise Your Phone

    Nokia account Your Nokia account is the key to Nokia services. With your Nokia account, you can, for example: • Access Nokia services with a single username and password on your computer or phone • Download content from Nokia services •...

  • Page 30

    Personalise the start screen Would you like to change the way the start screen looks? You can choose your background photo, pin your favourite apps and much more to the start screen, or change the tile size and layout as you like.

  • Page 31

    Resize or unpin a tile To resize, tap and hold the tile, and tap the arrow icon. The tiles can be either small, medium, or wide. The bigger the tile is, the more info it can show. To unpin the tile, tap and hold the tile, and tap Pin an app Swipe left to go to the apps menu, tap and hold the app, and tap pin to start.

  • Page 32

    On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > lock screen. Tip: You can decide which app notifications, such as missed calls or new messages, you want to see on the lock screen. Simply tap a notification slot, and choose the app you want to add. Change the background photo Tap change photo, select a photo, adjust it to get the best possible fit, and tap Tip: You can also shuffle photos from Bing on your lock screen.

  • Page 33

    1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS. 2. Tap kid's corner. 3. Choose which content your kids can use. You can also set a password to keep your kids from accessing your own start screen.

  • Page 34: Take A Screenshot

    Add new ringtones from your PC to your phone Connect your phone to your PC with a USB cable, and use the file manager of your PC to move the song you want to the ringtone folder in your phone. Your PC must have Windows Vista, Windows 7, Windows 8, or later.

  • Page 35: Extend Battery Life

    2. Tap Photos > albums > Screenshots. 3. Tap and hold the screenshot you want to send, and tap share..Extend battery life Get the most out of your phone while getting the battery life you need. There are steps you can take to save power on your phone.

  • Page 36: Save On Data Roaming Costs

    • To lower the screen brightness when the battery saver is on, on the start screen, swipe down from the top of the screen, tap ALL SETTINGS > display, and switch Battery Saver brightness to On Stop apps from running in the Close the apps you are not using.

  • Page 37: Write Text

    Using a WiFi connection is generally faster and less expensive than using a mobile data connection. If both WiFi and mobile data connections are available, your phone uses the WiFi connection. On the start screen, swipe down from the top of the screen, and tap 1.

  • Page 38

    Not all languages are supported. Switch between upper and lower case characters Tap the shift key. To switch caps lock mode on, double-tap the key. To return to normal mode, tap the shift key again. Type in a number or special character Tap the numbers and symbols key.

  • Page 39

    Copy or paste text Tap a word, drag the circles before and after the word to highlight the section you want to copy, and . To paste the text, tap Add an accent to a character Tap and hold the character, and tap the accented character. Delete a character Tap the backspace key.

  • Page 40

    Switch word suggestions off On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > keyboard.Tap your language keyboard, and clear the Suggest text check box. Add writing languages You can add several writing languages to your keyboard and switch between the languages when writing.

  • Page 41: Scan Codes Or Text

    Scan codes or text Use your phone camera to scan things, such as QR codes, barcodes, and book and DVD covers, and get further info on what your phone recognises. > 1. Point the camera at a code. 2. Tap a result for more info. Tip: Keep the camera steady, and make sure what you're scanning is completely visible in the camera viewfinder.

  • Page 42

    Set an alarm You can use your phone as an alarm clock. 1. On the start screen, swipe left, and tap Alarms. 2. Tap 3. Set the time, fill in the alarm details, and tap For the alarm to sound, your phone must be switched on, and the phone volume needs to be loud enough.

  • Page 43

    Update the time zone manually when travelling abroad Switch Set automatically to Off , and tap Time zone and a location. Switch between calendar views Want to see your appointments for the day or week at a glance? Planning when to have your holiday? You can browse through your calendar in different views.

  • Page 44: Browse Your Sim Apps

    Add a task to your task list Do you have important deadlines to meet at work, library books to return, or some other tasks you need to remember? You can add them to your task list and cross them out once completed. If you have a particular deadline, set a reminder.

  • Page 45

    You can download: • Apps • Games • Entertainment apps and services • News apps and services • Books You can also: • Get content that is relevant to your tastes and location • Share recommendations with your friends The availability of Store and the selection of items available for download depend on your region. To download from Store, you need to be signed in to your Microsoft account on your phone.

  • Page 46

    1. Tap a category on the front page, or swipe left or right to see more categories and items. 2. Tap an item to view its details. When you view an item, related items are also shown. Tip: Did you find something in Store that you know your friends would be interested in? Tap share to send them a link.

  • Page 47

    To view the status of your downloads, on the Store main view, swipe to downloads to see the ongoing downloads, or to history to see the previously downloaded content. Tip: To check the status of the currently ongoing download, tap check install. Tip: If you need to, for example, temporarily close your internet connection, tap and hold the downloading item, and tap pause.

  • Page 48: People & Messaging

    People & messaging Contact your friends and family, and share your files, such as photos, using your phone. Stay tuned with the latest updates to your social networking services even when on the go. Calls Want to make calls on your new phone and talk to your friends? Read on and you'll learn how. Call a contact Calling your friends is quick and easy when you've saved them as contacts in your phone.

  • Page 49

    Make a video call with Skype Swipe to people, tap the contact you want to call, and tap If your phone does not have a front camera, you can use the main camera for video calls. Use speed dial to call your favourite contacts Call your most important contacts quickly with speed dial.

  • Page 50

    Reply to a call by a text message Can't speak right now to answer a call? You can reply to the caller by a text message. 1. When someone calls you, tap TEXT REPLY. 2. Tap type a message..., and write your message. You can only reply by a text message to calls from the contacts saved in your phone.

  • Page 51

    Forward calls to another phone Can't always answer the phone, but don't want to miss any incoming calls? You can forward them to another phone number. For availability of this feature, contact your network service provider. 1. Depending on your phone, on the start screen, swipe down from the top of the screen, and tap ALL SETTINGS >...

  • Page 52: Contacts

    Hold the first call and answer the new call Tap ANSWER. End the first call and answer the new call Tap end call+answer. Ignore the new call Tap IGNORE. Hold one call and make another Tap HOLD > ADD CALL, and call the people you want. Switch between calls Tap TAP TO SWAP.

  • Page 53

    People hub The People hub is where all your friends’ contact info is kept. It lets you stay in touch with the people who matter the most through rooms and groups. Your social networks are also here. Go to contacts to see your friends’ contact info from every account you have signed into. You can organise the list the way you like by filtering it by account or hiding the contacts without phone numbers.

  • Page 54

    Delete a contact Tap the contact and > delete. The contact is deleted both from your phone and, with some exceptions such as Facebook, Twitter, and LinkedIn, from the social networking service where it's stored. Filter your contacts list If you don't want contacts from social networking services to show up in your contacts list, you can filter them out.

  • Page 55

    Link contacts Do you have separate entries for the same contact from different social networking services or mail accounts? You can link multiple contacts so that their info is in a single contact card. People, and swipe to contacts. 1. Tap the main contact you want to link to and 2.

  • Page 56

    If you don't yet have the Transfer my Data app, you can download it from s?appid=dc08943b-7b3d-4ee5-aa3c-30f1a826af02. Copy contacts from a SIM card If you have contacts stored on your SIM card, you can copy them to your phone. Make sure your SIM card is inserted. 1.

  • Page 57: Social Networks

    4. To switch between a group chat, calendar, note, or photo album, swipe left or right. 5. To invite someone to join the room, tap > and a contact. Tip: If you haven't used rooms yet, your phone has a Family Room ready for you. In the People hub, swipe to rooms, and tap Family Room.

  • Page 58: Messages

    See your friends' status updates After you set up your social networking services, such as Twitter, on your phone, you can follow your friends' status updates in the People hub. People, and swipe to what's new. Post your status If you feel like reaching out to your friends, let them know what's on your mind. Post a status update to the social networking services that you use.

  • Page 59

    If you start writing a message and switch to another app before sending it, you can continue your message when you return to Messaging. Tap > drafts. The draft message is deleted when sent. 3. To add a recipient from your contacts list, tap , or start writing a name.

  • Page 60

    Characters with accents, other marks, or some language options, take more space, and limit the number of characters that can be sent in a single message. Using services or downloading content, including free items, may cause the transfer of large amounts of data, which may result in data costs.

  • Page 61

    Tip: To save on data costs, use a WiFi network connection with Skype whenever possible. Send your location in a message Asked your friends to come and meet you, but they don't know the place? Send them your location on a map. This feature may not be available for all regions.

  • Page 62: Mail

    To use this feature, you must be connected to the internet. 1. Press and hold 2. Say Text and the contact's name. 3. Say your message, and follow the instructions you hear. Mail You can use your phone to read and reply to mail when you're on the go. On the start screen, tap To send and receive mail, you must be connected to the internet.

  • Page 63

    To find out more about setting up different mail accounts, see the How-to section at Add a mailbox later In your mailbox, tap > add email account and an account, and sign in. Delete a mailbox On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > email +accounts.

  • Page 64

    You can pin several mailboxes to the start screen. For example, dedicate a tile for business mail and another for personal mail. If you link several mailboxes into a unified inbox, you can open mails from all your inboxes in one tile. To read your mail, tap the tile.

  • Page 65

    1. On the start screen, tap 2. In your mailbox, tap the mail. Unread mail is marked in a different colour. Tip: To zoom in or out, place 2 fingers on the screen, and slide them together or apart. Tip: If a mail contains a web address, tap it to go to the website. Read mail in a conversation In your mailbox, tap the conversation that includes the mail, and tap the mail.

  • Page 66

    All the mails you selected are deleted. Depending on your mail account, the mails may be deleted from your mail server, too. Delete one mail Open the mail, and tap View mails separately Mails are grouped by title in conversations. A conversation also includes your replies. If you'd like to view all your mails separately, you can switch the conversations feature off.

  • Page 67: Camera

    You can upload your photos to OneDrive for easy access from your phone, tablet, or computer. Change the default camera You can change the default camera app from Nokia Camera to Microsoft Camera – whichever you prefer. 1. On the start screen, swipe down from the top of the screen, tap ALL SETTINGS, swipe to applications, and tap photos+camera.

  • Page 68

    The original full-resolution photo stays intact, and the reframed photo can be shared. The reframed photo is saved in Photos. The full-resolution photo can only be viewed in Nokia Camera. Outside Nokia Camera, an easy-to-share version of the photo is used.

  • Page 69: Advanced Photography

    Advanced photography Take photos like a pro Would you like to use your full creative potential, and take professional-looking photos? With Nokia Camera, you can manually adjust the camera settings both in camera and video mode. © 2014 Microsoft Mobile. All rights reserved.

  • Page 70

    > settings, and switch Framing grids to, for example, golden ratio or rule of thirds. 3. To take the photo, tap Nokia Camera tips Want to take full advantage of Nokia Camera? Take a look at these tips and learn more about your high-resolution camera. •...

  • Page 71

    Tip: To focus the camera on a specific object, tap the object on the screen. The phone takes a sequence of photos. To see what you can do with them, tap the round thumbnail next to Change a face in a group photo Did someone have a great facial expression that you'd like to have in your photo? If you took a photo using smart sequence mode, you can pick the faces you like best and put them in your group photo.

  • Page 72: Photos And Videos

    Would you like to make your camera even better and find new fun ways to take great photos? Download camera lenses apps from Store. 1. Tap Nokia Camera. 2. Tap > lenses... > find more lenses, and follow the instructions.

  • Page 73

    Photos hub The photos you've taken or videos you've recorded with your phone are saved to the Photos hub, where you can browse and view them. To find your photos and videos easily, mark your favourites, or organise them into albums. View photos Relive those important moments –...

  • Page 74

    Find photos by date and location > settings > Group my photos by time and location. Zoom in or out Place 2 fingers on the screen, and slide your fingers together or apart. Tip: To quickly zoom in or zoom back out, double-tap the photo. Mark a photo as a favourite Would you like to find your best shots quickly and easily? Mark them as favourites, and see them in the favourites view in the Photos hub.

  • Page 75

    Have you taken photos with your phone that you'd like to copy to your computer? Use your computer's file manager to copy or move your photos. If your computer is a Mac, install the Nokia Photo Transfer for Mac app from 1. Connect your phone to a compatible computer with a compatible USB cable.

  • Page 76

    Show your photos on your friend's screen Want to show your best shots to your friends? Use the PhotoBeamer mobile projector, and show your photos on your friend's screen, without any wires. 1. On the device you want to use to show the photos, go to (in English).

  • Page 77: Maps & Navigation

    Maps & navigation Explore what’s out there and how to get there. Switch location services on Use map apps to find out where you are, and save your location to the photos you take. Apps can use your location info to offer you a wider variety of services. 1.

  • Page 78: Internet

    Internet Learn how to create wireless connections and browse the web while keeping your data costs down. Define internet connections Does your network service provider charge you a fixed fee for data transfer or on a pay-as-you-use basis? Change the WiFi and mobile data settings to reduce your data costs while roaming and at home. Important: Use encryption to increase the security of your WiFi connection.

  • Page 79: Use Your Data Plan Efficiently

    Use your data plan efficiently Worried about your data usage costs? The data sense app helps you find more efficient ways to use mobile data and track your usage. This app can cut off data connections entirely if needed. 1. On the start screen, swipe left, and tap data sense. 2.

  • Page 80

    Tip: You can also double-tap the screen. Open a new tab When you want to visit several websites at the same time, you can open new browser tabs and switch between them. Internet Explorer. > Tip: To open tabs you’re browsing on other devices, swipe left to other. Switch between tabs and the tab you want.

  • Page 81: Search The Web

    Add a website to your favourites If you visit the same websites all the time, add them to your favourites, so you can access them quickly. Internet Explorer. 1. Go to a website. 2. Tap > add to favourites. 3. Edit the name if you want to, and tap Tip: You can also pin your favourite websites to the start screen.

  • Page 82: Close Internet Connections

    1. Press 2. Write your search word in the search box, and tap . You can also select a search word from the proposed matches. 3. To see related search results, swipe left to see the different search result categories. Use voice search Press , tap...

  • Page 83: Entertainment

    Entertainment Having a spare moment and in need of entertainment? Learn how to watch videos, listen to your favourite music, and play games. Watch and listen You can use your phone to watch videos and listen to music and podcasts while on the move. Play music Listen to your favourite music wherever you are.

  • Page 84

    With a wireless speaker, you can listen to music in high audio quality without any cables. Nokia wireless speakers are sold separately. The availability of accessories varies by region. 1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > NFC.

  • Page 85: Fm Radio

    FM radio Learn how to listen to the radio on your phone. Listen to the radio Enjoy your favourite FM radio stations on the go. To listen to the radio, you need to connect a compatible headset to the device. The headset acts as an antenna.

  • Page 86: Sync Music And Videos Between Your Phone And Computer

    • Mark songs with thumbs up or thumbs down to get a mix that’s tailored more to your taste • Create your own mixes based on your favourite artists To learn more about using MixRadio, on your phone, tap MixRadio, swipe left, and tap This service may not be available in all regions.

  • Page 87

    Get new games Head to games store to download and install new games on your phone. 1. On the start screen, swipe left, and tap games > games store. 2. Browse the selection, and tap the game you want. 3. To download a free game, tap install. 4.

  • Page 88

    Tip: When signed in to your Xbox account, you can receive invitations from your friends to play a game. If you don't have the game, but it is available in your area in games store, you can either download a trial version or buy it right away. Resume playing a game When you return to a game, there may be a resume icon in the game itself.

  • Page 89: Office

    Office Keep yourself organised. Learn how to use the calendar and the Microsoft Office apps. Microsoft Office Mobile Microsoft Office Mobile is your office away from the office. Go to the Office hub to create and edit Word documents and Excel workbooks, open and view PowerPoint slide shows, and share documents using SharePoint.

  • Page 90

    Create a new document Swipe to recent, and tap Search for text in a document Tap the Word file and Add a comment > Format text Tap the Word file and > Highlight text Tap the Word file and > , and select the highlight colour.

  • Page 91: Write A Note

    Work with PowerPoint Mobile Add the finishing touches to your presentation en route to your meeting with Microsoft PowerPoint Mobile. 1. Tap Office, swipe to places, and tap the location of the PowerPoint file you want to view. 2. Tap a PowerPoint file, and turn your phone to landscape mode. 3.

  • Page 92: Continue With A Document On Another Device

    7. To save the changes, press If you have a Microsoft account set up on your phone, your changes are saved and synced to your default Personal (Web) notebook on OneDrive. Otherwise, your changes are saved on your phone. Send a note in a mail Tap a note and >...

  • Page 93: Tips For Business Users

    Tips for business users Use your phone efficiently at work. For more info on Microsoft Mobile’s offering for businesses, go to Nokia Expert Centre at https:// Work with mail and calendar on your phone and PC You can use different mail addresses for business and leisure. You can add several mailboxes to your phone and use the same mail account both on your phone and on your PC, be it Outlook, Office 365, or any other mail account.

  • Page 94

    On the start screen, swipe down from the top of the screen, tap ALL SETTINGS > VPN, and switch Status to On 1. To add a VPN profile, tap 2. Switch Connect automatically to On 3. Write the profile info as instructed by your company IT administrator. Your phone automatically connects to the VPN when it is required.

  • Page 95: Phone Management & Connectivity

    Phone management & connectivity Take care of your phone and its contents. Learn how to connect to accessories and networks, transfer files, create backups, lock your phone, and keep the software up to date. Update your phone software Stay in step with the beat – update your phone software and apps wirelessly to get new and enhanced features for your phone.

  • Page 96: Use A High Speed Connection

    Tip: Check Store for app updates. After the update, check the Nokia Care app or support pages for your new user guide. Switch off automatic update downloading If you want to keep tight control of your data costs while roaming, you can switch off automatic update downloading.

  • Page 97: Nfc

    1. Switch WiFi networking to On 2. Select the connection you want to use. WiFi positioning improves positioning accuracy when satellite signals are not available, especially when you are indoors or between tall buildings. Note: Using WiFi may be restricted in some countries. For example, in the EU, you are only allowed to use 5150–5350 MHz WiFi indoors, and in the USA and Canada, you are only allowed to use 5.15–5.25 GHz WiFi indoors.

  • Page 98

    1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > NFC. 2. Switch Tap to share to On Tip: Before using NFC, make sure the screen and keys are unlocked. Enable NFC payments On the start screen, swipe down from the top of the screen, tap ALL SETTINGS >...

  • Page 99: Bluetooth

    Pay with your phone Forgot your wallet or purse at home? Not a problem – you can pay with your phone or use it as a ticket, if supported by your network service provider. This feature may not be available for all regions. For info on availability, contact your network service provider.

  • Page 100

    Paired devices can connect to your phone when Bluetooth is switched on. Other devices can detect your phone only if the Bluetooth settings view is open. Do not pair with or accept connection requests from an unknown device. This helps to protect your phone from harmful content.

  • Page 101: Memory And Storage

    Change your device name You can change your phone's device name to make it easy to identify when connecting to other devices with Bluetooth. 1. Use a compatible USB cable to connect your phone to a computer running Windows. 2. Find your phone on your computer's Windows Explorer screen. 3.

  • Page 102: Copy Content Between Your Phone And Computer

    Tip: If your computer is a Mac, install the Windows Phone app from the Mac App Store. If you want to transfer your photos to a Mac, it is recommended that you use the Nokia Photo Transfer for Mac app, which you can download from

  • Page 103: Security

    Windows Windows Windows Nokia Windows Phone app Phone app Phone app Photo Explorer for Mac Transfer desktop for Mac (photos and videos only) Windows 8 and later Windows 8 RT Windows 7 Windows Vista/XP Security Learn how to protect your phone, and to keep your data secure.

  • Page 104

    Additional charges may apply, and all the personal data on your phone may be deleted. For more info, contact Nokia Care or your phone dealer. Unlock your phone Press the power key, drag the lock screen up, and type in your security code.

  • Page 105: Wallet

    2. Sign in with the same Microsoft account as on your phone. 3. Select find my phone. You can: • Locate your phone on a map • Make your phone ring, even if silent mode is switched on • Lock your phone, and set it to show a message, so it can be returned to you •...

  • Page 106

    For more information, contact Nokia Care or your phone dealer. IMEI This is used to identify phones in the network. You may also need to give the number to Nokia Care services. To view your IMEI number, dial *#06#. © 2014 Microsoft Mobile. All rights reserved.

  • Page 107: Troubleshooting And Support

    To help you get the most out of your phone, there's a user guide in your phone with additional instructions. On the start screen, swipe left, and tap Nokia Care. You can also go to, where you can find: • Troubleshooting info •...

  • Page 108: Find Your Model Number And Serial Number (imei)

    Find your model number and serial number (IMEI) If you need to contact Nokia Care or your service provider, you may need info such as the model number and the serial number (IMEI). To see the info, tap Settings > about.

  • Page 109: Take Care Of Your Device

    Do not dispose of these products as unsorted municipal waste: take them for recycling. For info on your nearest recycling point, check with your local waste authority, or go to For more info on the environmental attributes of your device, see

  • Page 110: Battery And Charger Info

    renewal of such DRM-protected content already in your device. Revocation of such DRM software does not affect the use of content protected with other types of DRM or the use of non-DRM-protected content. If your device has content protected with either PlayReady or WMDRM, both the licences and the content are lost if the device memory is formatted.

  • Page 111: Accessibility Solutions

    Check with the manufacturers of vehicles using liquefied petroleum gas (such as propane or butane) if this device can be safely used in their vicinity. Certification information (SAR) This mobile device meets guidelines for exposure to radio waves. For information on SAR, see the printed user guide, or go to © 2014 Microsoft Mobile. All rights reserved.

  • Page 112: Copyrights And Other Notices

    Microsoft Mobile when you use the phone for the first time. This information may be used as specified in the privacy policy, available at

  • Page 113

    TM & © 2014 Microsoft Mobile. Microsoft, Windows and Windows logo are trademarks of the Microsoft group of companies. All rights reserved. Nokia is a TM of Nokia Corporation. Third party products/names may be TMs of their respective owners. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Microsoft Mobile is under license.

This manual also for:

Lumia 1020

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