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User Guide
Nokia Lumia 820
Issue 4.0 EN


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   Summary of Contents for Nokia Lumia 820

  • Page 1: User Guide

    User Guide Nokia Lumia 820 Issue 4.0 EN...

  • Page 2

    Check out the videos at For info on Microsoft Mobile Service terms and Privacy policy, go to © 2014 Microsoft Mobile. All rights reserved.

  • Page 3: Table Of Contents

    Remove the memory card Photos and videos Switch the phone on Maps & navigation Charge your phone Switch location services on Transfer content to your Nokia Lumia Positioning methods Lock the keys and screen Internet Connect the headset Define internet connections...

  • Page 4

    Use your work phone Tips for business users Phone management & connectivity Update your phone software Use a high speed connection WiFi Bluetooth Memory and storage Copy content between your phone and computer Security Wallet Access codes Troubleshooting and support Find your model number and serial number (IMEI) Product and safety info...

  • Page 5: For Your Safety

    For your safety Read these simple guidelines. Not following them may be dangerous or illegal. SWITCH OFF IN RESTRICTED AREAS Switch the device off when mobile phone use is not allowed or when it may cause interference or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals, or blasting areas.

  • Page 6: Get Started

    Get started Get to grips with the basics, and have your phone up and running in no time. Keys and parts Explore the keys and parts of your phone. Earpiece Ambient light sensor Front camera Connector for headphones and loudspeakers (3.5 mm) Volume keys Power/lock key Camera key...

  • Page 7: Insert The Sim Card

    2. At the top left corner, put your fingernail in the seam between the screen frame and the back cover. Bend the cover until a side seam opens slightly. 3. Repeat on the other corner, and remove the cover. Replace the back cover Press the bottom edge of the back cover against the bottom edge of the phone.

  • Page 8

    Note: Switch the device off and disconnect the charger and any other device before removing any covers. Avoid touching electronic components while changing any covers. Always store and use the device with any covers attached. Make sure the phone is switched off. 1.

  • Page 9

    6. Line up the battery contacts, and replace the battery. 7. Press the bottom edge of the back cover against the bottom edge of the phone. 8. Press the back of the cover until it snaps into place. © 2014 Microsoft Mobile. All rights reserved.

  • Page 10: Remove The Sim Card

    On the start screen, swipe down from the top of the screen, tap ALL SETTINGS, and swipe to storage sense. Switch Store new photos on my to phone. For more info on using a microSD card with your phone, go to tips-and-tricks.

  • Page 11

    4. If the battery is in, lift it out. 5. Push the memory card into the memory card slot until it locks into place. 6. Line up the battery contacts, and replace the battery. 7. Press the bottom edge of the back cover against the bottom edge of the phone. ©...

  • Page 12: Remove The Memory Card

    8. Press the back of the cover until it snaps into place. Remove the memory card Need to change your memory card? Here's how you remove the card from your phone. 1. Switch your phone off. 2. Remove the back cover. 3.

  • Page 13: Charge Your Phone

    Charge your phone Learn how to charge your phone. Charge your phone with a USB charger Your battery has been partially charged at the factory, but you may need to recharge it before you can switch the phone on for the first time. Make sure you use a compatible USB charger to charge your phone.

  • Page 14

    You don't need to charge the battery for a specific length of time, and you can use the phone while it's charging. If the battery is completely discharged, it may need to charge for up to 20 minutes before you can use your device.

  • Page 15

    You need a Nokia wireless charging cover , marked with the Qi logo inside the cover, for wireless charging to work. The cover may be included in the sales box, or it may be sold separately. Only use original Nokia wireless charging covers.

  • Page 16: Transfer Content To Your Nokia Lumia

    Transfer content to your Nokia Lumia Learn how to transfer content to your Nokia Lumia. Transfer content to your new Nokia Lumia Got a new phone and don’t want to lose your photos, videos, and other important stuff you have on your old phone? There are nifty ways to transfer content to your new phone.

  • Page 17

    Nokia Lumia is your Microsoft account. If you don't have a Microsoft account set up on your new Nokia Lumia yet, on the start screen, swipe down from the top of the screen, tap ALL SETTINGS > email+accounts > add an account, and create a Microsoft account following the instructions shown on the screen.

  • Page 18: Lock The Keys And Screen

    Transfer content from a Symbian or S40 phone Use Nokia Suite to transfer your contacts, calendar entries, and photos from a Symbian or S40 phone to your Nokia Lumia. Make sure you have the latest Nokia Suite installed on your PC. You can download it from

  • Page 19: Connect The Headset

    Unlock the keys and screen Press the power key, and drag the lock screen up. Tip: Instead of pressing the power key, you can also double-tap the screen if double-tap is switched on. To switch on double-tap, on the start screen, swipe down from the top of the screen, tap ALL SETTINGS >...

  • Page 20: Antenna Locations

    The headset may be sold separately. Connect the headset to your phone. Do not connect products that create an output signal, as this may damage the device. Do not connect any voltage source to the audio connector. If you connect an external device or headset, other than those approved for use with this device, to the audio connector, pay special attention to volume levels.

  • Page 21: Basics

    Basics Learn how to get the most out of your new phone. Get to know your phone Your phone has two views, start screen and apps menu. To switch between the views, simply swipe left or right. Start screen: The animated live tiles show your missed calls and received messages, the latest news and weather forecasts, and more.

  • Page 22

    This feature is not available in all languages. For info on the supported languages, go to Use the touch screen Explore your phone with a tap, swipe, or drag. 1. To use your phone, simply tap or tap and hold the touch screen. 2.

  • Page 23

    Swipe Place your finger on the screen, and slide your finger in the direction you want. Example: Swipe left or right between the start screen and the apps menu, or between different views in the hubs. To quickly scroll through a long list or menu, slide your finger quickly in a flicking motion up or down the screen, and lift your finger.

  • Page 24

    Zoom in or out Place 2 fingers on an item, such as a map, photo, or web page, and slide your fingers apart or together. Important: Avoid scratching the touch screen. Tip: The screen rotates automatically when you turn the phone 90 degrees. To lock the screen in its current orientation, on the start screen, swipe down from the top of the screen, and tap ALL SETTINGS >...

  • Page 25

    To see all apps on your phone, on the start screen, simply swipe left. To return to the start screen, swipe right. Tip: To find an app quickly, tap any letter in the apps menu, and in the following menu, tap the first letter or character for the app you want.

  • Page 26

    In this screen, you can: • See your missed calls and recent unread mails and messages • Check any notifications, such as available app updates in Store • Open apps • Check for WiFi networks, and connect to them • Quickly jump to settings 2.

  • Page 27

    Do not connect products that create an output signal, as this may damage the device. Do not connect any voltage source to the audio connector. If you connect an external device or headset, other than those approved for use with this device, to the audio connector, pay special attention to volume levels.

  • Page 28

    Switch high contrast on Switch High contrast to On Magnify the screen Switch Screen magnifier to On , and double-tap the screen with 2 fingers. When using the magnifier, use 2 fingers to move around the screen. To stop magnification, double-tap the screen with 2 fingers.

  • Page 29

    Signal strength Your phone isn't connected to a mobile network. There is no SIM card in your phone. Your SIM card is locked. Flight mode is switched on. Your phone is roaming outside your home mobile network. Mobile data connection Single letters, combinations of letters, or combinations of letters and numbers show the type of mobile network to which you're connected.

  • Page 30: Accounts

    You have unread notifications. Profiles Vibrate mode is switched on. Silent mode is switched on. Call forwarding Your calls are forwarded to another number or your voice mailbox. Location An app or service is using your location info. Driving mode Driving mode is switched on.

  • Page 31

    1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > email +accounts > add an account. 2. Tap Microsoft account. 3. Create your Microsoft account, or sign in with your existing username and password, and follow the instructions shown on your phone.

  • Page 32

    OneDrive is cloud storage for all your documents and photos, so you can access, share, or restore them if needed. You can also set it to back up your stuff automatically, so when you take a photo or a video, it's copied to your cloud album. With OneDrive, you can access your photos, documents, and more from your phone, tablet, or computer.

  • Page 33: Personalise Your Phone

    Nokia account Your Nokia account is the key to Nokia services. With your Nokia account, you can, for example: • Access Nokia services with a single username and password on your computer or phone • Download content from Nokia services •...

  • Page 34

    Personalise the start screen Would you like to change the way the start screen looks? You can choose your background photo, pin your favourite apps and much more to the start screen, or change the tile size and layout as you like.

  • Page 35

    Resize or unpin a tile To resize, tap and hold the tile, and tap the arrow icon. The tiles can be either small, medium, or wide. The bigger the tile is, the more info it can show. To unpin the tile, tap and hold the tile, and tap Pin an app Swipe left to go to the apps menu, tap and hold the app, and tap pin to start.

  • Page 36

    On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > lock screen. Tip: You can decide which app notifications, such as missed calls or new messages, you want to see on the lock screen. Simply tap a notification slot, and choose the app you want to add. Change the background photo Tap change photo, select a photo, adjust it to get the best possible fit, and tap Tip: You can also shuffle photos from Bing on your lock screen.

  • Page 37

    1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS. 2. Tap kid's corner. 3. Choose which content your kids can use. You can also set a password to keep your kids from accessing your own start screen.

  • Page 38: Take A Screenshot

    Add new ringtones from your PC to your phone Connect your phone to your PC with a USB cable, and use the file manager of your PC to move the song you want to the ringtone folder in your phone. Your PC must have Windows Vista, Windows 7, Windows 8, or later.

  • Page 39: Extend Battery Life

    2. Tap Photos > albums > Screenshots. 3. Tap and hold the screenshot you want to send, and tap share..Extend battery life Get the most out of your phone while getting the battery life you need. There are steps you can take to save power on your phone.

  • Page 40: Save On Data Roaming Costs

    • To lower the screen brightness when the battery saver is on, on the start screen, swipe down from the top of the screen, tap ALL SETTINGS > display, and switch Battery Saver brightness to On Stop apps from running in the Close the apps you are not using.

  • Page 41: Write Text

    Using a WiFi connection is generally faster and less expensive than using a mobile data connection. If both WiFi and mobile data connections are available, your phone uses the WiFi connection. On the start screen, swipe down from the top of the screen, and tap 1.

  • Page 42

    Not all languages are supported. Switch between upper and lower case characters Tap the shift key. To switch caps lock mode on, double-tap the key. To return to normal mode, tap the shift key again. Type in a number or special character Tap the numbers and symbols key.

  • Page 43

    Copy or paste text Tap a word, drag the circles before and after the word to highlight the section you want to copy, and . To paste the text, tap Add an accent to a character Tap and hold the character, and tap the accented character. Delete a character Tap the backspace key.

  • Page 44

    Switch word suggestions off On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > keyboard.Tap your language keyboard, and clear the Suggest text check box. Add writing languages You can add several writing languages to your keyboard and switch between the languages when writing.

  • Page 45: Scan Codes Or Text

    Scan codes or text Use your phone camera to scan things, such as QR codes, barcodes, and book and DVD covers, and get further info on what your phone recognises. > 1. Point the camera at a code. 2. Tap a result for more info. Tip: Keep the camera steady, and make sure what you're scanning is completely visible in the camera viewfinder.

  • Page 46

    Set an alarm You can use your phone as an alarm clock. 1. On the start screen, swipe left, and tap Alarms. 2. Tap 3. Set the time, fill in the alarm details, and tap For the alarm to sound, your phone must be switched on, and the phone volume needs to be loud enough.

  • Page 47

    Update the time zone manually when travelling abroad Switch Set automatically to Off , and tap Time zone and a location. Switch between calendar views Want to see your appointments for the day or week at a glance? Planning when to have your holiday? You can browse through your calendar in different views.

  • Page 48: Browse Your Sim Apps

    Add a task to your task list Do you have important deadlines to meet at work, library books to return, or some other tasks you need to remember? You can add them to your task list and cross them out once completed. If you have a particular deadline, set a reminder.

  • Page 49

    You can download: • Apps • Games • Entertainment apps and services • News apps and services • Books You can also: • Get content that is relevant to your tastes and location • Share recommendations with your friends The availability of Store and the selection of items available for download depend on your region. To download from Store, you need to be signed in to your Microsoft account on your phone.

  • Page 50

    1. Tap a category on the front page, or swipe left or right to see more categories and items. 2. Tap an item to view its details. When you view an item, related items are also shown. Tip: Did you find something in Store that you know your friends would be interested in? Tap share to send them a link.

  • Page 51

    To view the status of your downloads, on the Store main view, swipe to downloads to see the ongoing downloads, or to history to see the previously downloaded content. Tip: To check the status of the currently ongoing download, tap check install. Tip: If you need to, for example, temporarily close your internet connection, tap and hold the downloading item, and tap pause.

  • Page 52: People & Messaging

    People & messaging Contact your friends and family, and share your files, such as photos, using your phone. Stay tuned with the latest updates to your social networking services even when on the go. Calls Want to make calls on your new phone and talk to your friends? Read on and you'll learn how. Call a contact Calling your friends is quick and easy when you've saved them as contacts in your phone.

  • Page 53

    Make a video call with Skype Swipe to people, tap the contact you want to call, and tap If your phone does not have a front camera, you can use the main camera for video calls. Use speed dial to call your favourite contacts Call your most important contacts quickly with speed dial.

  • Page 54

    Reply to a call by a text message Can't speak right now to answer a call? You can reply to the caller by a text message. 1. When someone calls you, tap TEXT REPLY. 2. Tap type a message..., and write your message. You can only reply by a text message to calls from the contacts saved in your phone.

  • Page 55

    Forward calls to another phone Can't always answer the phone, but don't want to miss any incoming calls? You can forward them to another phone number. For availability of this feature, contact your network service provider. 1. Depending on your phone, on the start screen, swipe down from the top of the screen, and tap ALL SETTINGS >...

  • Page 56: Contacts

    Hold the first call and answer the new call Tap ANSWER. End the first call and answer the new call Tap end call+answer. Ignore the new call Tap IGNORE. Hold one call and make another Tap HOLD > ADD CALL, and call the people you want. Switch between calls Tap TAP TO SWAP.

  • Page 57

    People hub The People hub is where all your friends’ contact info is kept. It lets you stay in touch with the people who matter the most through rooms and groups. Your social networks are also here. Go to contacts to see your friends’ contact info from every account you have signed into. You can organise the list the way you like by filtering it by account or hiding the contacts without phone numbers.

  • Page 58

    Delete a contact Tap the contact and > delete. The contact is deleted both from your phone and, with some exceptions such as Facebook, Twitter, and LinkedIn, from the social networking service where it's stored. Filter your contacts list If you don't want contacts from social networking services to show up in your contacts list, you can filter them out.

  • Page 59

    Link contacts Do you have separate entries for the same contact from different social networking services or mail accounts? You can link multiple contacts so that their info is in a single contact card. People, and swipe to contacts. 1. Tap the main contact you want to link to and 2.

  • Page 60

    If you don't yet have the Transfer my Data app, you can download it from s?appid=dc08943b-7b3d-4ee5-aa3c-30f1a826af02. Copy contacts from a SIM card If you have contacts stored on your SIM card, you can copy them to your phone. Make sure your SIM card is inserted. 1.

  • Page 61: Social Networks

    4. To switch between a group chat, calendar, note, or photo album, swipe left or right. 5. To invite someone to join the room, tap > and a contact. Tip: If you haven't used rooms yet, your phone has a Family Room ready for you. In the People hub, swipe to rooms, and tap Family Room.

  • Page 62: Messages

    See your friends' status updates After you set up your social networking services, such as Twitter, on your phone, you can follow your friends' status updates in the People hub. People, and swipe to what's new. Post your status If you feel like reaching out to your friends, let them know what's on your mind. Post a status update to the social networking services that you use.

  • Page 63

    If you start writing a message and switch to another app before sending it, you can continue your message when you return to Messaging. Tap > drafts. The draft message is deleted when sent. 3. To add a recipient from your contacts list, tap , or start writing a name.

  • Page 64

    Characters with accents, other marks, or some language options, take more space, and limit the number of characters that can be sent in a single message. Using services or downloading content, including free items, may cause the transfer of large amounts of data, which may result in data costs.

  • Page 65

    Tip: To save on data costs, use a WiFi network connection with Skype whenever possible. Send your location in a message Asked your friends to come and meet you, but they don't know the place? Send them your location on a map. This feature may not be available for all regions.

  • Page 66: Mail

    To use this feature, you must be connected to the internet. 1. Press and hold 2. Say Text and the contact's name. 3. Say your message, and follow the instructions you hear. Mail You can use your phone to read and reply to mail when you're on the go. On the start screen, tap To send and receive mail, you must be connected to the internet.

  • Page 67

    To find out more about setting up different mail accounts, see the How-to section at Add a mailbox later In your mailbox, tap > add email account and an account, and sign in. Delete a mailbox On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > email +accounts.

  • Page 68

    You can pin several mailboxes to the start screen. For example, dedicate a tile for business mail and another for personal mail. If you link several mailboxes into a unified inbox, you can open mails from all your inboxes in one tile. To read your mail, tap the tile.

  • Page 69

    1. On the start screen, tap 2. In your mailbox, tap the mail. Unread mail is marked in a different colour. Tip: To zoom in or out, place 2 fingers on the screen, and slide them together or apart. Tip: If a mail contains a web address, tap it to go to the website. Read mail in a conversation In your mailbox, tap the conversation that includes the mail, and tap the mail.

  • Page 70

    All the mails you selected are deleted. Depending on your mail account, the mails may be deleted from your mail server, too. Delete one mail Open the mail, and tap View mails separately Mails are grouped by title in conversations. A conversation also includes your replies. If you'd like to view all your mails separately, you can switch the conversations feature off.

  • Page 71: Camera

    You can upload your photos to OneDrive for easy access from your phone, tablet, or computer. Change the default camera You can change the default camera app from Nokia Camera to Microsoft Camera – whichever you prefer. 1. On the start screen, swipe down from the top of the screen, tap ALL SETTINGS, swipe to applications, and tap photos+camera.

  • Page 72

    The original full-resolution photo stays intact, and the reframed photo can be shared. The reframed photo is saved in Photos. The full-resolution photo can only be viewed in Nokia Camera. Outside Nokia Camera, an easy-to-share version of the photo is used.

  • Page 73

    Record a video Besides taking photos with your phone, you can also capture your special moments as videos. 1. On the start screen, swipe down from the top of the screen, and tap 2. To switch from photo to video mode, tap 3.

  • Page 74: Advanced Photography

    > settings, and switch Framing grids to, for example, golden ratio or rule of thirds. 3. To take the photo, tap Nokia Camera tips Want to take full advantage of Nokia Camera? Take a look at these tips and learn more about your high-resolution camera. •...

  • Page 75

    • To focus the camera on a specific object, tap the object on the screen. • To see the screen at its best, make sure you're not covering the light sensor. Take better photos with smart sequence mode Want to take better photos of moving objects or take a group photo where everyone is at their best? Use smart sequence mode and snap superb photos.

  • Page 76

    . Then tap the screen again, and tap Add movement to your photos Do you want to create magical photos that seem almost alive? Use the Nokia Cinemagraph app to animate your still photos. If you don't yet have the Nokia Cinemagraph app, you can download it from s?appid=594477c0-e991-4ed4-8be4-466055670e69.

  • Page 77: Photos And Videos

    Would you like to make your camera even better and find new fun ways to take great photos? Download camera lenses apps from Store. 1. Tap Nokia Camera. 2. Tap > lenses... > find more lenses, and follow the instructions.

  • Page 78

    To find your photos and videos easily, mark your favourites, or organise them into albums. View photos Relive those important moments – view the photos on your phone. Tap Photos. 1. To view a photo you've taken, tap Camera Roll and the photo. 2.

  • Page 79

    Upload photos and videos to the web Want to upload your photos and videos to a social networking service for your friends and family to see? You can do that directly from the Photos hub. 1. Tap Photos, and browse to a photo or video. 2.

  • Page 80

    Have you taken photos with your phone that you'd like to copy to your computer? Use your computer's file manager to copy or move your photos. If your computer is a Mac, install the Nokia Photo Transfer for Mac app from 1. Connect your phone to a compatible computer with a compatible USB cable.

  • Page 81

    5. Swipe left or right to show other photos in the same folder. © 2014 Microsoft Mobile. All rights reserved.

  • Page 82: Maps & Navigation

    Maps & navigation Explore what’s out there and how to get there. Switch location services on Use map apps to find out where you are, and save your location to the photos you take. Apps can use your location info to offer you a wider variety of services. 1.

  • Page 83: Internet

    Internet Learn how to create wireless connections and browse the web while keeping your data costs down. Define internet connections Does your network service provider charge you a fixed fee for data transfer or on a pay-as-you-use basis? Change the WiFi and mobile data settings to reduce your data costs while roaming and at home. Important: Use encryption to increase the security of your WiFi connection.

  • Page 84: Use Your Data Plan Efficiently

    Use your data plan efficiently Worried about your data usage costs? The data sense app helps you find more efficient ways to use mobile data and track your usage. This app can cut off data connections entirely if needed. 1. On the start screen, swipe left, and tap data sense. 2.

  • Page 85

    Tip: You can also double-tap the screen. Open a new tab When you want to visit several websites at the same time, you can open new browser tabs and switch between them. Internet Explorer. > Tip: To open tabs you’re browsing on other devices, swipe left to other. Switch between tabs and the tab you want.

  • Page 86: Search The Web

    Add a website to your favourites If you visit the same websites all the time, add them to your favourites, so you can access them quickly. Internet Explorer. 1. Go to a website. 2. Tap > add to favourites. 3. Edit the name if you want to, and tap Tip: You can also pin your favourite websites to the start screen.

  • Page 87: Close Internet Connections

    1. Press 2. Write your search word in the search box, and tap . You can also select a search word from the proposed matches. 3. To see related search results, swipe left to see the different search result categories. Use voice search Press , tap...

  • Page 88: Entertainment

    Entertainment Having a spare moment and in need of entertainment? Learn how to watch videos, listen to your favourite music, and play games. Watch and listen You can use your phone to watch videos and listen to music and podcasts while on the move. Play music Listen to your favourite music wherever you are.

  • Page 89

    With a wireless speaker, you can listen to music in high audio quality without any cables. Nokia wireless speakers are sold separately. The availability of accessories varies by region. 1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > NFC.

  • Page 90: Fm Radio

    1. On the start screen of your phone, swipe left, and tap Nokia Beamer. 2. To share on a nearby screen, go to on the target screen. In the Nokia Beamer app, tap Share nearby, and scan the QR code with your phone.

  • Page 91: Mixradio

    Listen to the radio Enjoy your favourite FM radio stations on the go. To listen to the radio, you need to connect a compatible headset to the device. The headset acts as an antenna. The headset may be sold separately. On the start screen, swipe left, and tap FM Radio.

  • Page 92: Sync Music And Videos Between Your Phone And Computer

    To learn more about using MixRadio, on your phone, tap MixRadio, swipe left, and tap This service may not be available in all regions. Downloading and streaming music and other content may involve transfer of large amounts of data through your service provider’s network. For info about data transmission charges, contact your network service provider.

  • Page 93

    Get new games Head to games store to download and install new games on your phone. 1. On the start screen, swipe left, and tap games > games store. 2. Browse the selection, and tap the game you want. 3. To download a free game, tap install. 4.

  • Page 94

    Tip: When signed in to your Xbox account, you can receive invitations from your friends to play a game. If you don't have the game, but it is available in your area in games store, you can either download a trial version or buy it right away. Resume playing a game When you return to a game, there may be a resume icon in the game itself.

  • Page 95: Office

    Office Keep yourself organised. Learn how to use the calendar and the Microsoft Office apps. Microsoft Office Mobile Microsoft Office Mobile is your office away from the office. Go to the Office hub to create and edit Word documents and Excel workbooks, open and view PowerPoint slide shows, and share documents using SharePoint.

  • Page 96

    Create a new document Swipe to recent, and tap Search for text in a document Tap the Word file and Add a comment > Format text Tap the Word file and > Highlight text Tap the Word file and > , and select the highlight colour.

  • Page 97: Write A Note

    Work with PowerPoint Mobile Add the finishing touches to your presentation en route to your meeting with Microsoft PowerPoint Mobile. 1. Tap Office, swipe to places, and tap the location of the PowerPoint file you want to view. 2. Tap a PowerPoint file, and turn your phone to landscape mode. 3.

  • Page 98: Continue With A Document On Another Device

    7. To save the changes, press If you have a Microsoft account set up on your phone, your changes are saved and synced to your default Personal (Web) notebook on OneDrive. Otherwise, your changes are saved on your phone. Send a note in a mail Tap a note and >...

  • Page 99: Tips For Business Users

    Tips for business users Use your phone efficiently at work. For more info on Microsoft Mobile’s offering for businesses, go to Nokia Expert Centre at https:// Work with mail and calendar on your phone and PC You can use different mail addresses for business and leisure. You can add several mailboxes to your phone and use the same mail account both on your phone and on your PC, be it Outlook, Office 365, or any other mail account.

  • Page 100

    On the start screen, swipe down from the top of the screen, tap ALL SETTINGS > VPN, and switch Status to On 1. To add a VPN profile, tap 2. Switch Connect automatically to On 3. Write the profile info as instructed by your company IT administrator. Your phone automatically connects to the VPN when it is required.

  • Page 101: Phone Management & Connectivity

    Phone management & connectivity Take care of your phone and its contents. Learn how to connect to accessories and networks, transfer files, create backups, lock your phone, and keep the software up to date. Update your phone software Stay in step with the beat – update your phone software and apps wirelessly to get new and enhanced features for your phone.

  • Page 102: Use A High Speed Connection

    Tip: Check Store for app updates. After the update, check the Nokia Care app or support pages for your new user guide. Switch off automatic update downloading If you want to keep tight control of your data costs while roaming, you can switch off automatic update downloading.

  • Page 103: Nfc

    On the start screen, swipe down from the top of the screen, and tap 1. Switch WiFi networking to On 2. Select the connection you want to use. WiFi positioning improves positioning accuracy when satellite signals are not available, especially when you are indoors or between tall buildings.

  • Page 104

    1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > NFC. 2. Switch Tap to share to On Tip: Before using NFC, make sure the screen and keys are unlocked. Enable NFC payments On the start screen, swipe down from the top of the screen, tap ALL SETTINGS >...

  • Page 105: Bluetooth

    Pay with your phone Forgot your wallet or purse at home? Not a problem – you can pay with your phone or use it as a ticket, if supported by your network service provider. This feature may not be available for all regions. For info on availability, contact your network service provider.

  • Page 106

    Paired devices can connect to your phone when Bluetooth is switched on. Other devices can detect your phone only if the Bluetooth settings view is open. Do not pair with or accept connection requests from an unknown device. This helps to protect your phone from harmful content.

  • Page 107: Memory And Storage

    Change your device name You can change your phone's device name to make it easy to identify when connecting to other devices with Bluetooth. 1. Use a compatible USB cable to connect your phone to a computer running Windows. 2. Find your phone on your computer's Windows Explorer screen. 3.

  • Page 108

    If the phone memory is getting full, first check for and remove things you no longer need: • Text, multimedia, and mail messages • Contact entries and details • Apps • Music, photos, or videos Instead of removing, you can also move the files to the memory card. The quality of your memory card may affect the performance of your phone greatly.

  • Page 109: Copy Content Between Your Phone And Computer

    Tip: If your computer is a Mac, install the Windows Phone app from the Mac App Store. If you want to transfer your photos to a Mac, it is recommended that you use the Nokia Photo Transfer for Mac app, which you can download from

  • Page 110: Security

    Additional charges may apply, and all the personal data on your phone may be deleted. For more info, contact Nokia Care or your phone dealer. © 2014 Microsoft Mobile. All rights reserved.

  • Page 111

    Unlock your phone Press the power key, drag the lock screen up, and type in your security code. Change your passcode On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > lock screen > change password.

  • Page 112: Wallet

    The available options may vary. Tip: Set your phone to automatically save its location every few hours. If your phone runs out of battery, you can still view its last saved location.On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > find my phone. Wallet Use Wallet to collect your payment methods in one place, and keep it secure with a PIN code.

  • Page 113

    For more information, contact Nokia Care or your phone dealer. IMEI This is used to identify phones in the network. You may also need to give the number to Nokia Care services. To view your IMEI number, dial *#06#. © 2014 Microsoft Mobile. All rights reserved.

  • Page 114: Troubleshooting And Support

    To help you get the most out of your phone, there's a user guide in your phone with additional instructions. On the start screen, swipe left, and tap Nokia Care. You can also go to, where you can find: • Troubleshooting info •...

  • Page 115: Find Your Model Number And Serial Number (imei)

    Find your model number and serial number (IMEI) If you need to contact Nokia Care or your service provider, you may need info such as the model number and the serial number (IMEI). To see the info, tap Settings > about.

  • Page 116: About Digital Rights Management

    Do not dispose of these products as unsorted municipal waste: take them for recycling. For info on your nearest recycling point, check with your local waste authority, or go to For more info on the environmental attributes of your device, see

  • Page 117: Battery And Charger Safety

    Battery and charger safety Always switch the device off and unplug the charger before removing the battery. To unplug a charger or an accessory, hold and pull the plug, not the cord. When your charger is not in use, unplug it. If left unused, a fully charged battery will lose its charge over time. Always keep the battery between 15°C and 25°C (59°F and 77°F) for optimal performance.

  • Page 118: Potentially Explosive Environments

    Microsoft Mobile when you use the phone for the first time. This information may be used as specified in the privacy policy, available at

  • Page 119

    TM & © 2014 Microsoft Mobile. Microsoft, Windows and Windows logo are trademarks of the Microsoft group of companies. All rights reserved. Nokia is a TM of Nokia Corporation. Third party products/names may be TMs of their respective owners. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Microsoft Mobile is under license.

This manual also for:

Lumia 920, Lumia 925, Lumia 1520

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