Troubleshooting - Getac PS336 User Manual

Troubleshooting

NOTE: If you encounter a problem you cannot solve, contact your dealer for
assistance.
Problem
Power does not switch on
when using battery power.
Screen responds slowly.
Screen freezes.
Cannot establish a
connection with a computer
via USB.
The remaining battery power may be too
low to run your device. Charge the battery.
Make sure that your device is not running
out of battery power. If the problem still
persists, restart your device.
Restart your device.
Make sure that your device and your
computer are both switched on before
trying to establish a connection.
Make sure that the cable is securely plugged
into the USB port on your computer and on
your device. Connect the USB cable directly
to your computer—do not run the cable
through a USB hub.
Restart your device before connecting the
cable. Always disconnect your device before
you restart your computer.
In some specific cases, your device may
experience connection problems when it is
connected to a Windows computer running
ActiveSync. To resolve the problems, please
tap  Settings  Connections  USB to
PC, and then clear Enable advanced network
functionality.
Troubleshooting and Maintenance
Solution
8-3