Gateway 400 Notebook User Manual page 263

4
Click your modem, then click
box opens.
5
Click the
about the modem appears, the modem passed diagnostics. If no
modem information is available, a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
Help and
Support
To run modem diagnostics in Windows 2000:
1
Close all open programs.
2
Click
Start
window opens.
3
Double-click the
4
Click the
the modem, then click
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, a white screen
appears with no data, or if you get an error such as port already open
or the modem has failed to respond, the modem did not pass
diagnostics.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital "getting acquainted" conversation between the two
modems that establishes connection speeds and communication protocols. You
may hear unusual handshaking sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn down the modem volume.
tab, then click
Diagnostic
For more information about modem troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword modem troubleshooting in the
HelpSpot Search box
the arrow.
, , then click
Settings
icon. The Modems Properties window opens.
Modems
tab, click the COM port next to the name of
Diagnostic
More Info
www.gateway.com
. The Modem Properties dialog
Properties
. If information
Query Modem
, then click
. The Control Panel
Control Panel
. The Modem Info dialog box opens.
Troubleshooting
253