B573 Troubleshooting - Inncom B573 User Manual

B573 Troubleshooting

Problem
B573 Front LCD Display is blank
B573 Front LCD does not show the
number of connected rooms to that
B573 or the time, but only shows
the B573 software version.
You see this:
But you should see this:
277 · West Main Street· Niantic, CT · USA ·
Possible Cause
1. B573 has no power applied.
1. The B573 is not connected to the
network.
2. The "B573_MC.exe" program is not
running on the Inncom Server.
3. The IP address for the particular
B573 is not defined (or defined
incorrectly) in the "B573_MC.cfg"
script file.
4. The IP Address programmed in the
B573 does not match the IP
Address defined in the
"B573_MC.cfg" script file.
860-739-4468 · www.inncom.com
B573 User Manual
Revision 1.2, Issued 5/15/08
What to Check
1. Review the section on powering
the B573 on page 11.
1. Is the network patch cable that
connects the B573 to the
network connected?
2. Verify the "B573_MC.exe"
program is running on the
Inncom server. If not, start it.
If the B573_MC.exe program is
running, there should be an icon
for it in the Windows system tray
in the lower right corner of the
display
Or, if the program is not
minimized you will see the "B573
Media Connector" window open
on the desktop.
3. Refer to the "Configure and Save
B573 Media Connector Software
Script File (B573_MC.cfg)"
section on page 16.
4. Every B573 must have its IP
address defined in the
"B573_MC.cfg" script file. If you
change the IP Address in the
B573, you must update the IP
address in the "B573_MC.cfg"
script file to match. Refer to the
"Configure and Save B573 Media
Connector Software Script File
(B573_MC.cfg)" section on page
16.
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