Warranty & Service - Baxi Combi 133 HE Plus Operating Instructions Manual

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Serial Number
Date of Installation
D D M M Y Y
Installer Details (name, address and contact number(s)
All descriptions and illustrations provided in this leaflet have been carefully
prepared but we reserve the right to make changes and improvements in our
products which may affect the accuracy of the information contained in this
leaflet. All goods are sold subject to our standard Conditions of Sale which are
available on request.
Ba xi H e ati ng UK Li m it ed
Brownedge Road Bamber Bridge Preston Lancashire PR5 6UP
After Sales Service 08706 096 096 Technical Enquiries 08706 049 049
Website www.baxi.co.uk
© Baxi Heating UK Limited 2005
Information Label
8.0 Warranty & Service
Standard Warranty Terms & Conditions
12 Months Free Warranty - register today
To receive your 12 months free warranty please complete the form supplied with
the boiler or simply call heateam, the service division of Baxi Heating UK Limited on
08706 000 653.
Our promise to you
If you experience a fault with your new boiler, we aim to provide a safe and high
quality repair service supported by our dedicated national network of highly skilled
engineers. If your installer can't resolve the problem for you, we will do everything
we can to get an engineer out to you as quickly as possible. Nothing in this warranty
will affect your statutory consumer rights.
What you need to do if you experience a problem with your heating system or
the operation of the boiler
You should always contact your installer first, because the fault may not be related to
the boiler. If your installer confirms that the fault is within the boiler itself and he/she
can't repair it, our friendly customer service team is on hand to help. Simply call our
service division heateam on 08706 096 096 to book an engineer visit or for any
general advice that you may need. Our contact centre is open Monday to Friday
8am - 6pm, weekends and Bank Holidays 8.30am - 2pm, excluding Christmas Day
and New Years Day.
When calling heateam it would be helpful if you could have the following
information to hand:-
1 boiler serial number (see opposite).
2 boiler make and model number.
3 Your installer name and address details.
4 Proof of purchase (if you do not have the boiler
serial number).
What this warranty covers
Free of charge repair or replacement of components found to be faulty from
manufacture.
Free of charge replacement of the complete unit provided always that the failure is
related to a manufacturing fault that cannot be repaired or is uneconomic to repair.
The warranty runs for 12 months from the date your product is installed.
What this warranty does not cover
Repairs to boilers which haven't been installed and commissioned properly, and as
set out out in the installation instructions (this includes the need to flush the system
effectively and add a suitable corrosion inhibitor).
Any damage caused by hard water scale deposits and/or aggressive water resulting
from corrosion.
Any other defects or failures, either in the connected heating system or outside of
the boiler itself
Faults caused by an inadequate supply of electricity, gas or water to the property.
Installations within commercial settings for which this boiler was not designed.
Reimbursement of any third party repair or replacement costs that we haven't been
told about or agreed with you in advance.
Compensation for consequential losses (e.g. loss of earnings, business losses, stress
and inconvenience) arising from a product breakdown, including repair delays caused
by factors outside our reasonable control.
Annual Service
To ensure you receive the maximum efficiency from your boiler we recommend
your boiler has an annual service so you and your family can continue to enjoy
heating and hot water comfort. To arrange an annual service from one of our Baxi
Heating UK Limited heating experts, please call to arrange a visit convenient to you.
Comp N o 5109930 - Iss 4 - 01/06