Operator's Trouble Report - IBM 3270 Operator's Manual

92
Operating the 3270
Trouble With
Your Machine
Operator Trouble Report
In addition to recognizing your own errors and being able to
correct them, you'll want to be able to recognize when your
display station isn't working properly. This section describes
machine malfunctions and tells you what to do when you
encou nter them.
If you pull out the OFF-PUSH switch to turn your display
station on, then wait the normal warm-up time, and nothing
appears on your screen, and pressing keys has no effect, you
probably have a power problem. Before calling your supervisor,
make sure that the power cord from your display station is
plugged into the wall outlet.
Power trouble and other possible troubles with your display
station are described in the OPERATOR TROUBLE REPORT
on page 93. You are the person most familiar with your display
station; therefore, you can best describe any trouble you might
encounter. For this reason, as soon as you are sure you have a
machine problem, and if consistent with organizational policy,
please fill in an OPERATOR TROUBLE REPORT as completely
as possible. Additional copies of this form are provided at the
end of this manual, and, if needed, you can get more from your
supervisor.
Notice that the trouble report is divided into five parts:
POWER FAILURE, INDICATORS, DISPLAY FAILURE, KEY-
BOARD FAILURE, and PRINTER FAILURE. On all failures,
you should complete the INDICATORS section along with all
other sections that describe your display station's failure.
After completing the trouble report, give it to your supervisor
when you tell her (him) of the failure. If your display station
needs to be serviced, your trouble report will be a great help to
the service representative.