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5.
TROUBLESHOOTING GUIDE
No LEDs are active on the DV-2000.
• Just after a tape is inserted, and before audio is detected by the DV-2000,
all LEDs will be off.
• Verify that the AC-DC power adapter is plugged into non-switched AC
power outlet.
• Verify that the power connector is plugged completely into the jack on
the DV-2000.
The system will not mechanically load the tape into the system
• Push the cassette tape completely into the DV-2000.
• Verify that the AC-DC power adapter is plugged into non-switched AC
power outlet.
• Verify that the power connector is plugged completely into the jack on
the DV-2000.
The Record LED never comes on after the cassette tape is loaded into
the system
• Verify that the tape was inserted right side up.
• If the tape is blank, the Record LED will never come on.
• Verify that the nominal level of the audio recorded on the tape is over
-20dB.
After recording the tape, the tape ejected, and the system is not playing
a message.
• If the user pressed, and held the edit/eject button during the record, the
system will eject the tape immediately and delete the recorded audio.
• Verify that the tape was inserted with the audio recorded side facing side up.
• If there is no audio on the tape, it will eject it automatically when it reach-
es the end of the tape.
Can not hear anything through the on-hold circuit
• If both Record and M-0-H LEDs are off, there is no audio being output
by the system.
• Verify that the RCA to RCA connector is securely attached to the
DV-2000 and the phone system.
• Turn the output level adjustment clockwise to increase the audio output level.
• Use the 8 ohm output instead of the line level output.
Can not hear anything through the monitor speaker
• If both Record and M-0-H LEDs are off, there is no audio being output
by the system.
• Press the Speaker button so that it locks in the depressed position.
• If the level of the audio output is adjusted very low, the level from the
monitor speaker will also be very low.
8
DV-2000 User's Manual
1.
1.
1.
1.
OVERVIEW
OVERVIEW
OVERVIEW
OVERVIEW
1.1. Features and Benefits
1.1. Features and Benefits
1.1. Features and Benefits
1.1. Features and Benefits
The DV-2000 is a highly reliable audio playback system specifically designed
The DV-2000 is a highly reliable audio playback system specifically designed
The DV-2000 is a highly reliable audio playback system specifically designed
The DV-2000 is a highly reliable audio playback system specifically designed
for Message-On-Hold applications. Message material is loaded into the system
for Message-On-Hold applications. Message material is loaded into the system
for Message-On-Hold applications. Message material is loaded into the system
for Message-On-Hold applications. Message material is loaded into the system
by cassette and stored in non-volatile FLASH memory. Messages play contin-
by cassette and stored in non-volatile FLASH memory. Messages play contin-
by cassette and stored in non-volatile FLASH memory. Messages play contin-
by cassette and stored in non-volatile FLASH memory. Messages play contin-
uously from memory until new messages are loaded.
uously from memory until new messages are loaded.
uously from memory until new messages are loaded.
uously from memory until new messages are loaded.
The DV-2000 is designed to interface with the Message-On-Hold port of a wide
The DV-2000 is designed to interface with the Message-On-Hold port of a wide
The DV-2000 is designed to interface with the Message-On-Hold port of a wide
The DV-2000 is designed to interface with the Message-On-Hold port of a wide
variety of phone systems. This allows your marketing messages to be played to
variety of phone systems. This allows your marketing messages to be played to
variety of phone systems. This allows your marketing messages to be played to
variety of phone systems. This allows your marketing messages to be played to
customers while they are on hold, reducing hang ups and increasing sales.
customers while they are on hold, reducing hang ups and increasing sales.
customers while they are on hold, reducing hang ups and increasing sales.
customers while they are on hold, reducing hang ups and increasing sales.
DV-2000 incorporates a ruggedized cassette mechanism and non-volatile
DV-2000 incorporates a ruggedized cassette mechanism and non-volatile
DV-2000 incorporates a ruggedized cassette mechanism and non-volatile
DV-2000 incorporates a ruggedized cassette mechanism and non-volatile
FLASH memory for unsurpassed reliability. The cassette mechanism was
FLASH memory for unsurpassed reliability. The cassette mechanism was
FLASH memory for unsurpassed reliability. The cassette mechanism was
FLASH memory for unsurpassed reliability. The cassette mechanism was
originally designed for automotive applications and is intended for years of
originally designed for automotive applications and is intended for years of
originally designed for automotive applications and is intended for years of
originally designed for automotive applications and is intended for years of
reliable service. FLASH memory means that your messages remain intact in
reliable service. FLASH memory means that your messages remain intact in
reliable service. FLASH memory means that your messages remain intact in
reliable service. FLASH memory means that your messages remain intact in
the event of a brownout or power loss, without battery backup.
the event of a brownout or power loss, without battery backup.
the event of a brownout or power loss, without battery backup.
the event of a brownout or power loss, without battery backup.
Multiple audio outputs with level control, Aphex® and high quality sam-
Multiple audio outputs with level control, Aphex® and high quality sam-
Multiple audio outputs with level control, Aphex® and high quality sam-
Multiple audio outputs with level control, Aphex® and high quality sam-
pling allow the sound of the DV-2000 to be optimized to almost any phone
pling allow the sound of the DV-2000 to be optimized to almost any phone
pling allow the sound of the DV-2000 to be optimized to almost any phone
pling allow the sound of the DV-2000 to be optimized to almost any phone
system, insuring that the message gets heard.
system, insuring that the message gets heard.
system, insuring that the message gets heard.
system, insuring that the message gets heard.
1.2. General Specifications
1.2. General Specifications
1.2. General Specifications
1.2. General Specifications
Memory:
Memory:
Memory:
Memory:
Type:
Type:
Type:
Type:
Non-Volatile FLASH
Non-Volatile FLASH
Non-Volatile FLASH
Non-Volatile FLASH
Capacity:
Capacity:
Capacity:
Capacity:
8 - 32 minutes
8 - 32 minutes
8 - 32 minutes
8 - 32 minutes
Audio Fidelity:
Audio Fidelity:
Audio Fidelity:
Audio Fidelity:
STD Version
STD Version
STD Version
STD Version
100Hz - 3.4kHz
100Hz - 3.4kHz
100Hz - 3.4kHz
100Hz - 3.4kHz
PRO Version
PRO Version
PRO Version
PRO Version
100Hz - 6.8kHz
100Hz - 6.8kHz
100Hz - 6.8kHz
100Hz - 6.8kHz
Signal to Noise
Signal to Noise
Signal to Noise
Signal to Noise
60dB
60dB
60dB
60dB
Power:
Power:
Power:
Power:
12VDC (power pack)
12VDC (power pack)
12VDC (power pack)
12VDC (power pack)
Audio Outputs:
Audio Outputs:
Audio Outputs:
Audio Outputs:
Line:
Line:
Line:
Line:
RCA, mono, 600 ohm
RCA, mono, 600 ohm
RCA, mono, 600 ohm
RCA, mono, 600 ohm
Amplified:
Amplified:
Amplified:
Amplified:
RCA, mono, 2W @ 8ohm
RCA, mono, 2W @ 8ohm
RCA, mono, 2W @ 8ohm
RCA, mono, 2W @ 8ohm
Manual Controls:
Manual Controls:
Manual Controls:
Manual Controls:
Aphex Mix, Output Volume,
Aphex Mix, Output Volume,
Aphex Mix, Output Volume,
Aphex Mix, Output Volume,
Eject, Speaker Enable
Eject, Speaker Enable
Eject, Speaker Enable
Eject, Speaker Enable
LED Indicators:
LED Indicators:
LED Indicators:
LED Indicators:
Tape Ejected, Recording, M-O-H
Tape Ejected, Recording, M-O-H
Tape Ejected, Recording, M-O-H
Tape Ejected, Recording, M-O-H
Package:
Package:
Package:
Package:
Painted steel chassis
Painted steel chassis
Painted steel chassis
Painted steel chassis
1.3. Models
1.3. Models
1.3. Models
1.3. Models
Model #
Model #
Model #
Model #
Capacity
Capacity
Capacity
Capacity
DV-2004
DV-2004
DV-2004
DV-2004
4 minutes
4 minutes
4 minutes
4 minutes
DV-2008
DV-2008
DV-2008
DV-2008
8 minutes
8 minutes
8 minutes
8 minutes
DV-2016
DV-2016
DV-2016
DV-2016
16 minutes
16 minutes
16 minutes
16 minutes
DV-2032
DV-2032
DV-2032
DV-2032
32 minutes
32 minutes
32 minutes
32 minutes
DV-2008 PRO
DV-2008 PRO
DV-2008 PRO
DV-2008 PRO
8 minutes
8 minutes
8 minutes
8 minutes
DV-2016 PRO
DV-2016 PRO
DV-2016 PRO
DV-2016 PRO
16 minutes
16 minutes
16 minutes
16 minutes
DV-2000 User's Manual
DV-2000 User's Manual
DV-2000 User's Manual
DV-2000 User's Manual
Bandwidth
Bandwidth
Bandwidth
Bandwidth
3.4kHz
3.4kHz
3.4kHz
3.4kHz
3.4kHz
3.4kHz
3.4kHz
3.4kHz
3.4kHz
3.4kHz
3.4kHz
3.4kHz
3.4kHz
3.4kHz
3.4kHz
3.4kHz
6.8kHz
6.8kHz
6.8kHz
6.8kHz
6.8kHz
6.8kHz
6.8kHz
6.8kHz
1
1
1
1
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