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Shipping Container Contents
The following items should be found in the container of the DV-2000.
• DV-2000
• Wall mount power pack
• Audio cable
• Mounting hardware
• User's manual
Aphex®, Aphex Aural Exciter and AX are patented, registered trademarks of
Aphex Systems, Ltd.
iii
DV-2000 User's Manual
6.
WARRANTY, SERVICE & RETURNS
The industrial grade housing and quality construction of the Mackenzie
DV-2000 virtually eliminates the need for service or maintenance. There are
no user-serviceable components within the Mackenzie DV-2000. Refer all
servicing to the factory.
6.1. Warranty Coverage
The Mackenzie DV-2000 is tested and checked before shipment and is guar-
anteed against defective material or workmanship for a period of three (3)
years from the date of purchase. Should trouble ever develop, contact the
Factory directly by telephone or in writing. If it is determined that the
equipment requires Factory service, return it to the Factory. If our inspection
shows that the trouble was caused by defective material or workmanship, we
will repair or replace the equipment without charge and return it prepaid.
Repairs made necessary by abuse, improper use, unauthorized service or
maintenance, and/or improper installation, as well as out of warranty repairs,
will be charged at our regular repair prices in effect at the time. The obliga-
tion under this warranty shall be limited to the replacement, repair or refund
of any such defective device within the warranty period. This warranty is in
lieu of and excludes all other warranties, expressed or implied, and in no event
shall MACKENZIE be responsible for damage to other equipment or property,
for any anticipated profits, consequential damages, loss of item, or other opera-
tion or use of this product, and MACKENZIE'S maximum liability shall not
ever be greater than the price paid for the equipment. This warranty gives you
specific legal rights. Your rights may vary from state to state. Inquiries regarding
use, repair and service should be made to:
MACKENZIE LABORATORIES, INC.
1163 Nicole Court, Glendora, CA 91740 USA
Telephone: (909) 394-9007; FAX No: (909) 394-9411
Email: info@macklabs.com; WWW: www.macklabs.com
6.2. What we ask you to do
To get warranty service for your DV-2000, you must provide proof of the
date of original purchase. In the event you need to ship your DV-2000 to the
factory for service, call us for a return authorization number. When you ship
your DV-2000, you must prepay all shipping costs. We suggest that you
retain your original packing material in the event that you need to ship your
DV-2000. When sending your DV-2000 to the factory, include your name,
address, phone number, proof of date of purchase, and a description of the
operating problem. After repairing or replacing your DV-2000, we will ship
it to your return address at no cost to you within the USA. Repair or
replacement of your DV-2000 at our factory is your exclusive remedy.
6.3. What this warranty does not cover
This warranty does not cover defects resulting from accidents, damage while
in transit to factory, alterations, unauthorized repairs, failure to follow
instructions, misuse, fire, flood, and acts of God.
DV-2000 User's Manual
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