Xtreme XC‐14A User & Installation Manual page 5

XC‐14A, XC‐22A, XC‐30A USER'S MANUAL Portable Air Conditioners
OBTAINING SERVICE
If the Xtreme Cooling unit requires Service:
1. Use the TROUBLESHOOTING section in this manual to eliminate
obvious causes.
2. Verify there are no circuit breakers tripped.
3. Call your dealer for assistance. If you cannot reach your dealer,
or if they cannot resolve the problem, call Xtreme Power
Conversion Corp Technical Support at 800.582.4524. Technical
support inquires can also be made at support@xpcc.com. Please
have the following information available BEFORE calling the
Technical Support Department:
a. Your name and address.
b. The serial number of the unit.
c. Where and when the unit was purchased.
d. All of the model information about your Xtreme Cooling
unit.
e. Any information on the failure, including LED's that may
or may not be illuminated.
f. A description of the protected equipment, including
model numbers if possible.
A technician will ask you for the above information and, if
possible, help solve your problem over the phone. In the event
that the unit requires factory service, the technician will issue
you a Return Material Authorization number (RMA).
If you are returning the Xtreme Cooling unit to Xtreme Power for
service, please follow these procedures:
1. Pack the Xtreme Cooling unit in its original packaging. If
the original packaging is no longer available, as the
Technical Support Technician about obtaining a
replacement set of packaging material. It is important to
pack the Xtreme Cooling unit properly in order to avoid
damage in transit. Never use Styrofoam beads for a
packing material.
Page 20 Xtreme Power Conversion® (XPC) Corporation
XC‐14A, XC‐22A, XC‐30A USER'S MANUAL Portable Air Conditioners
plug from the electrical outlet.
16. Always turn the unit off and unplug the main power plug from the
electrical outlet before cleaning, moving, or performing maintenance.
17. AVOID the use of adapter plugs or extension cords. If it is necessary to
use an extension cord or an adapter plug to operate the unit, ensure
that they are correctly rated for the application. Consult local qualified
electrician and all local electrical codes to ensure proper setup. Any
extension cord used with the device must be rated for a minimum of
15A.
18. DO NOT unplug the unit by pulling on the electrical cord. Keep the
electrical cord away from heat sources and always completely unroll
the cord to avoid overheating. If the power cord becomes damaged, a
qualified service agent, qualified electrician, or similarly qualified
person must replace it, in order to avoid a hazard or shock.
WARNING
DO NOT operate a unit with a damaged power cord
19.
The filters must be used with the product at all times. When the filters
are removed for cleaning, always ensure that the unit has been turned
off and unplugged from the electrical outlet.
20.
Regularly clean the filters to maintain efficiency. If the filters are not
cleaned regularly, the units output performance and efficiency will
decline and energy consumption will increase.
21.
DO NOT operate the unit with a damaged power cord or plug, after it
malfunctions, or if the unit has been dropped or damaged.
22.
Only use the unit in the upright position on a even, flat surface. Unit
must be positioned at least 24 inches (60 cm) from the nearest object
in any direction.
23.
Stop operation immediately if abnormal noise or odor is noticed.
Contact local service center.
Xtreme Power Conversion® (XPC) Corporation Page 5