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7
Fault Correction
7.1
Types of Errors
The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three
possible error states according to the type of error.
State
Correctable error
Irrecoverable error
Critical fault
Table 5
Error states
Attention!
!
State "Correctable error" :
The labels, which are printed by the lower printer but not yet printed by the upper printhead when the error
occurs, cannot be repeated by the printer. So the amount of the printed label will be reduced within the
print job.
If necessary print more labels in a new job.
If the print job contains counters, after pressing the pause key the print job would be resumed with
erroneous counter values.
Quit the print job with the cancel key.
Start a new print job with adapted counter values.
7.
Problem Solution
Problem
Transfer ribbon creases
Print image has smears or
voids
Printer does not stop after
transfer ribbon runs out
Printer prints a sequence
of characters instead of the
label format
Printer transports label
media, but transfer ribbon
does not move
Vertical white lines in the
print image
Print image is irregular, one
side is lighter
Table 6
Problem solution
Display
Key
pause flashes
cancel lights
cancel flashes
-
Cause
Transfer ribbon deflection not adjusted
Transfer ribbon too wide
Printhead is dirty
Temperature too high
Unsuitable combination of labels and
transfer ribbon
Thermal printing is chosen in the software
Printer is in ASCII dump mode
Transfer ribbon incorrectly inserted.
Unsuitable combination of labels and
transfer ribbon
Printhead is dirty
Printhead is defective (failure of heat
elements)
Printhead is dirty
Remark
3.4 on page 11
Remedy
Adjust the transfer ribbon deflection.
4.3 on page 16
Use a transfer ribbon slightly wider than
the width of label.
Clean the printhead
6.3 on page 18
Decrease temperature via software.
Use different type of ribbon.
Change to thermal transfer printing.
Cancel the ASCII dump mode.
Check and, if necessary, correct the
transfer ribbon web and the orientation
of the label side.
Use different type of ribbon.
Clean the printhead
6.3 on page 18
Change the printhead.
Service Manual.
Clean the printhead
6.3 on page 18
19
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