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Cyberoam NetGenie User Manual

Home wireless router with family protection
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Reviewer Guide

User Guide

Version 1.1 – 16/11/2011
1000088-20110902-NG11EH

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Summary of Contents for Cyberoam NetGenie

  • Page 1: User Guide

    Reviewer Guide User Guide Version 1.1 – 16/11/2011 1000088-20110902-NG11EH...

  • Page 2: Netgenie - Read It First

    • Threat-free Wi-Fi With NetGenie, you can rest ensured that no one will be able to snoop into your Wi-Fi. It has been secured it from the inception. In the technical lingo, NetGenie is shipped with a preconfigured SSID and Network Security Key (password) which, if required, you can change. For the first time use, just check the appliance bottom and you will find the Network Security Key (password) there.
  • Page 3 Age-Wise Easy Parental Controls As soon as you log into NetGenie, you will land on the Family Protection page. This page is the heart of the appliance. From this page you can create the profiles of all your family members and choose what they will access and when.

  • Page 4: Table Of Contents

    Portal? ..............................29   Internet Access ..........................29 •     Is it mandatory to create a user in NetGenie in order to access Internet? ......29 •     How can I access and configure my NetGenie appliance? ..........29 •...
  • Page 5 How can I view details of Intrusion attempts detected by NetGenie? ........ 65 •     I have set time as per my local time zone but why is NetGenie still not showing it? ..66 •     Can I send NetGenie logs to third party server? ..............66 •...
  • Page 6 Is there any single page from where I can get the complete network overview? ..... 73 •     I want to change the default IP address of my NetGenie appliance, can I do it? ..... 74 •    ...

  • Page 7: Preface

    This guide is intended for home users with basic Internet knowledge. Guide Organization This guide gives you information about the administration of Cyberoam NetGenie Home appliance while helping you manage and customize NetGenie to meet your personalized Internet safety requirements.

  • Page 8: Typographic Conventions

    Reviewer Guide Typographic Conventions All contents in this guide including text or screenshots follow the given list of conventions Item Convention Example Part titles Bold and Family Protection shaded font typeface Topic titles Shaded font Introduction typeface Subtitles Bold & Black Notation conventions typeface Family Protection →...

  • Page 9: Part 1: Deploy Your Netgenie

    Internet time and experience. Get time and usage reports on your family’s web activities. NetGenie also gives you the flexibility to perform the Administrator role using any Internet access device at home! After unboxing your NetGenie, ensure that you have all these components available: 1.

  • Page 10: Defaults

    SSID and a pass key specific for your appliance. 4. Plug one end of the power adapter into the socket on the back of the NetGenie Base Unit. 5. Plug the other end of the power adapter into the nearest main socket.
  • Page 11 Cyberoam’s support section at www.netgenie.net. Wired Connection - Secure Internet Connectivity through Direct Cable Screen – Connectivity through Direct Cable 1. Unplug the Internet cable that connects to your computer and plug it into the “WAN” NetGenie...
  • Page 12 2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer to any of the “LAN” NetGenie sockets. 3. Switch on your NetGenie appliance. Wait till the “Power” LED and “WAN” LED turns green. 4. Switch on your computer now. NetGenie's “LAN” LED will turn green and remain steady.
  • Page 13 1. Use the cable that comes with your NetGenie appliance to connect it to the ADSL Router/ Cable Modem. 2. Insert one end of the cable in the “WAN” NetGenie socket and the other end in your modem “LAN”. 3. In case of Direct Cable Internet, please connect it straight to the NetGenie “WAN” socket. If you are dialing the Internet from your computer, refer to the section.
  • Page 14 Reviewer Guide Configuring PPPoE PPPoE (Point-to-Point Protocol over Ethernet) is used when you dial up to connect to the Internet through a broadband connection. This section is only relevant to you if need to dial up the Internet from your machine. (You will need your Username and Password for connecting to the Internet.
  • Page 15 Reviewer Guide Specify MTU value (Maximum Transmission Unit) MTU is the largest physical packet size in bytes that can be transmitted in a network. This parameter becomes an issue when networks are interconnected and have different MTU sizes. Any packets larger than the MTU value are divided (fragmented) into smaller packets before being sent over.
  • Page 16 Reviewer Guide Screen- Configure USB Modem Screen Elements Description Internet USB Modem Connection Type Wireless Modem Information Modem Status of USB modem. Possible status: Status Plugged Unplugged Modem Signal strength of plugged USB modem. Signal Strength Country Select the Country. Service Provider Select the service provider name Service Name...
  • Page 17 Reviewer Guide Dial Number Dial number of the selected service provider. Authentication Select the checkbox if you want to enable authentication for your USB modem. Username Specify the username if you have enabled authentication for your USB modem. Password Specify password. Pincode Specify the pin code of your area.

  • Page 18: Access Internet

    Table- Configure Static Internet Connection Screen Elements Access Internet Congratulations!!! If you are reading this, it means you have installed NetGenie successfully. Now simply open a new browser window and enter any website URL, you want to visit in the...
  • Page 19 Reviewer Guide Screen- Splash Page This introductory splash screen gives an overview of NetGenie features along with multiple options. The user can • Click Learn more about NetGenie's Security button to read detailed information regarding security features offered by NetGenie.

  • Page 20: Part 2: Family Protection

    Log in button Click to log in into NetGenie Table – Login screen elements Note: It is recommended to change admin password of NetGenie as soon as you log in. This is a preventive measure to avoid unauthorized use of NetGenie.

  • Page 21: Set System Time

    Reviewer Guide Log out procedure To avoid unauthorized users from accessing NetGenie, log out after you have finished working. This will end your session and mark your exit from NetGenie Set System Time You need to update your local time zone in order to prepare time schedules for accessing the Internet and generating time-based reports.

  • Page 22: Add User

    Reviewer Guide Add User You need to add your family members in order to give age-appropriate Internet access to them. Go to Family Protection → Add User. Screen – Add User Screen Elements Description Username Specify the name of the individual for whom you wish to customize Internet access Password Specify a password.
  • Page 23 Enter one or more websites to be allowed or blocked for the user and click OK to save the changes. This section is used to customize NetGenie Web protection for the specific user. E.g. Your 15-year old daughter shows interest in visiting a particular computer security forum, which is blocked as per her age-appropriate Internet access settings.

  • Page 24: User Internet Access

    Reviewer Guide Screen – Website Category List Application List As and when required, you can customize the list of applications allowed and denied to a specific user. For this, click Application List icon to view, allow or block a specific application category. Expand the application tree to allow or block any specific application.
  • Page 25 Reviewer Guide Screen – User Login Note: Password is mandatory for family member(s) above 8 years of age.
  • Page 26 Reviewer Guide Screen – Successful User Login Click the link “Do you want to Whitelist this device?” if you do not want NetGenie to apply parental controls or ask for login every time you access Internet using this device. Provide your NetGenie administrator credentials and click Proceed to Whitelist the device.
  • Page 27 Reviewer Guide Screen – Device Whitelist Note: Administrator credentials are required to Whitelist the device. Screen – Successful Device Whitelist...

  • Page 28: Part 3: What Can Netgenie Do For You

    NetGenie registration is required to avail support subscriptions offered by NetGenie. • Why do I need to register my appliance and how do I do it? You need to register your NetGenie appliance in order to avail of the following facilities and subscriptions offered by NetGenie: •...

  • Page 29: Can I Use My Existing Cyberoam Customer Account Credentials For Netgenie Customer Portal

    This section depicts various Internet access scenarios through NetGenie. • Is it mandatory to create a user in NetGenie in order to access Internet? No, you do not need to create user(s) in NetGenie unless you want to implement age-appropriate Internet access and parental controls for individual(s). •...

  • Page 30: Is Password Mandatory For Family Members Of All Age Groups

    Yes, if a user has been created for any of your family members, they will be required to authenticate every time they try to access the Internet using NetGenie. It is however possible to whitelist the device(s) in order to skip the authentication page but that would mean you would not be able to apply parental controls or view user-based logs and reports.

  • Page 31: Do I Need To Manually Add Each Website, Which I Want To Be Allowed For My Kid

    Do I need to manually add each website, which I want to be allowed for my kid? No, NetGenie’s Web categorization has been purpose-built to serve the Internet security needs of users belonging to different age groups. You only have to configure age-appropriate Internet access for your child in order to ensure safe Internet surfing.
  • Page 32 Reviewer Guide Screen- Block Website Category 5. Click to configure time-based Internet access. Screen- Schedule Website Category Access...

  • Page 33: Access Other Social Networking Websites. Is It Possible

    Reviewer Guide Screen- Customized Website Category Access 6. To allow access to websites that are not categorized by NetGenie, click Allow Uncategorized websites. 7. To enforce Safe Search upon user, click Apply Safe Search. Safe search enforcement is used to block objectionable content to appear in search results.

  • Page 34: Authentication Page

    I’m receiving “Blocked Website” message when I try to access www.google.com through NetGenie. Is there any way one can allow access to the blocked website(s) from the authentication page? NetGenie displays a “Block Website” message if it finds any content of specified websites inappropriate for your age group, or the website or the Web Category to which that website belongs has been blocked.

  • Page 35: I Want To Know The Categorization For A Website. Is There Any Way To Know The Same Using Netgenie

    I want to know the categorization for a Website. Is there any way to know the same using NetGenie? Yes, NetGenie’s Search Category feature allows you to find out the categorization for any given website URL. 1. Log in to NetGenie with administrator credentials.

  • Page 36: I Want To Allow Only Yahoo Messenger To My 10- Year- Old Daughter That Too In The Evening Between 6 And 9. I Also Want To Block Any Other Chat Messengers, What Should I Do

    6 and 9. I also want to block any other chat messengers, what should I do? You can customize application access for your daughter. Please follow the steps given below: 1. Log in to NetGenie with administrator credentials. or Edit the user that has been created for your daughter.
  • Page 37 Reviewer Guide Screen- Allow Application 6. Click against Yahoo Messenger to apply time-based access and select the time slot when you want her to access Yahoo messenger. Screen- Schedule based Application Access 7. Click OK to save the changes.

  • Page 38: I Am Not Able To Access The Internet Using My Smartphone, Why

    WPS is ON in your NetGenie appliance. 3. Correct Pass Key Please make sure that you have entered correct pass key to access the NetGenie network. Look for a sticker at the bottom of the appliance for pass key specific to your appliance.

  • Page 39: I Want To Allow Or Block Some Websites For All Users; Do I Need To Individually Configure This Setting For Each And Every User

    How can I block users from accessing the websites which are not categorized by NetGenie? By default, NetGenie allows access to those Websites, which are not categorized under NetGenie’s Web filtering database. To block access to uncategorized Websites, 1. Login to NetGenie with administrator credentials.

  • Page 40: What If One Of My Family Members Forgets Their Password

    Internet? section for details. Yes, please refer to Configure USB modem • My ISP has given me an IP address, where do I need to specify the same in NetGenie? Please refer to Configure Static Internet Connection section. • How do I deal with websites that have not been categorized by NetGenie? NetGenie provides the option of submitting feedbacks about websites that have not been categorized under the Website Categories present.
  • Page 41 Reviewer Guide Screen – Submit Feedback 4. Click “Submit feedback to NetGenie” link to suggest a category for the uncategorized website. Screen – Suggest Category 5. Enter the appropriate website category in the textbox given or click “Refer existing category...

  • Page 42: I Want To Ensure That Internet Is Accessible To My Daughter Only Between 10 Am And 7 Pm. How Do I Do That

    Click the appropriate category if you are referring to the Category List. 6. Enter your suggestions in the “Add feedback” field (optional). 7. Click Submit. The suggestions are analysed by NetGenie Team and, if appropriate, added to the upcoming version of the NetGenie Web Categorization database.  ...
  • Page 43 Reviewer Guide Screen – Set Time Controls 3. Click “Set Time Controls” link to set Internet access timing for that user. Select the time interval that is to be allowed as shown in the figure below. 4. Click OK to set time interval and Apply on the edit user page to save changes for the user.

  • Page 44: Device Whitelisting

    • I do not want to authenticate every time I try to access the Internet using NetGenie. What should I do? You need to whitelist your laptop or other web device in order to avoid the authentication page each and every time.

  • Page 45: System

    System • How do I change my NetGenie administrator password? It is recommended to change NetGenie administrator password as soon as you log in for first time. 1. Log in to NetGenie with administrator credentials. 2. Go to System → Admin Password.

  • Page 46: Networking

    Internet connectivity can be checked by observing the WAN LEDs of NetGenie appliance. If it blinks green, it means your NetGenie appliance is able to connect to the Internet. To further confirm that NetGenie is connected with the Internet, you can use inbuilt diagnostics tools.

  • Page 47: How Can I Verify That My Netgenie Appliance Is Wi-Fi Enabled

    How can I verify that my NetGenie appliance is Wi-Fi enabled? By default, NetGenie appliance(s) are wireless enabled. Check WLAN/WPS LED of your NetGenie appliance. If it blinks green, it means Wi-Fi is enabled in your NetGenie appliance. If it does not, then follow the given steps: 1.

  • Page 48: How Can I Wirelessly Connect My Laptop To Netgenie

    “NetGenie”. Click the network icon in your machine's system tray (bottom-right of your screen) and select “NetGenie”. After selecting “NetGenie”, you will be asked to enter the exact Security/Pass Key printed on the sticker at the bottom of your appliance. This will connect you to the NetGenie appliance over Wi-Fi.

  • Page 49: Can I Change The Name Of My Network

    Can I change the name of my Network? Yes, you can change the name and password of your network. 1. Log in to NetGenie with administrator credentials. 2. Go to Network Settings → Wireless. 3. Specify new name of your network in SSID field.

  • Page 50: I Have An Internet Plan That Allows 1 Gb Of Free Data Transfer Per Month. Does Netgenie Provide Any Mechanism To Keep Track Of My Internet Usage Or Set Internet Usage Limits

    Reviewer Guide • I have an Internet Plan that allows 1 GB of free data transfer per month. Does NetGenie provide any mechanism to keep track of my Internet usage or set Internet usage limits? NetGenie provides an Internet Usage meter which keeps track of total Internet usage (data transfer) and intimates the users when Internet usage reaches close to the maximum allowed limit.

  • Page 51: Security

    Screen- Enable Intrusion Prevention • Does NetGenie provide protection over both HTTP and HTTPS? Yes, NetGenie provides protection over both HTTP and HTTPS. By default, scanning for both HTTP and HTTPS is enabled. Although, scanning for HTTPS can be disabled (not recommended).

  • Page 52: What Is The Frequency Of Malware Signature Updates? Can I Customize It

    Screen- Signature Updates • Can I manually update malware signature database? Yes, you can manually update NetGenie malware signature database if you do not want to wait 6 hours to get the updated signatures. 1. Log in to NetGenie with administrator credentials.

  • Page 53: How Can I Upgrade My Netgenie Appliance With Malware Signature Updates If I Am Not Connected To Internet

    Reviewer Guide Screen- Manual Signature Update • How can I upgrade my NetGenie appliance with malware signature updates if I am not connected to Internet? NetGenie provides the option to manually upload malware signatures. You can download them from download.netgenie.net when you have Internet connectivity and store them in your machine for later use.

  • Page 54: What Is The Use Of Diagnostic Tools

    Diagnostic tools can be used to identify appliance related problems and aid the administrator to take corrective action. To use NetGenie diagnostic tools: 1. Login to NetGenie using administrator credentials. 2. Go to Network Settings → Diagnostics page. Screen - Diagnostics 3.
  • Page 55 Reviewer Guide Screen – Ping Result Name Lookup: Use to query the Domain Name Service for information about domain names and IP addresses. To use Name Lookup, enter the IP Address or Host name in the Name Lookup Section and click “Name Lookup”.

  • Page 56: Upgrade, Back-Up, Restore

    How can I check availability of upgrade(s) available for my NetGenie appliance? NetGenie notifies the administrator regarding availability of new firmware at the time of login. Administrator can choose either to upgrade the firmware or skip the notification pop-up. If the administrator skips it then NetGenie keeps notifying the administrator till either the upgrade is done or ‘Check for firmware upgrades upon Login’...
  • Page 57 Upgrade: Here, upgrade is to be done manually. Note: Before upgrading, it is recommended to take back-up of your current NetGenie configuration so that it can be restored in case of mishaps. To know how to take backup of NetGenie configuration, click here. Automatic Upgrade To upgrade NetGenie to the latest firmware follow the steps given below.
  • Page 58 This takes a few minutes. It is advisable to not interrupt the upgrade process by closing the window. Manual Upgrade To upgrade NetGenie to the latest firmware manually, follow the steps given below. 1. Download the latest available firmware from: •...

  • Page 59: Can I Save My Current Netgenie Configuration For Future Use I.e. In Case Of System Crash Or Change In Settings

    • Can I save my current NetGenie configuration for future use i.e. in case of system crash or change in settings? Yes, you can take the back-up of your current NetGenie configuration and restore it at a later stage.

  • Page 60: My System Is Crashed But I Do Have Configuration Back-Up I Took A Few Days Back. What Should I Do To Restore My Netgenie Settings

    4. Click Upload to restore back-up. Screen- Restore Back-up • How can I restore Factory Default Configuration? There are two ways to restore NetGenie’s Factory Default configuration: Keep the reset key (given next to WPS switch of your appliance) pressed for 5 seconds.

  • Page 61: How Many Configuration Snapshots Can I Store On Netgenie Appliance

    Screen- Restore Factory Default Configuration • How many configuration snapshots can I store on NetGenie appliance? You can create and store a maximum of 3 (three) configuration snapshots on NetGenie appliance. 1. Log in to NetGenie with administrator credentials. 2. Go to System → Config Manager.

  • Page 62: Logs And Reports

    I want to find out which websites are being accessed by my son in my absence. How can I check it? NetGenie provides a wide range of logs and reports – user-specific web activity reports, malware and intrusion prevention reports, application usage reports and a lot more.

  • Page 63: I Want To Find Out Which Applications Are Being Accessed By My Son In My Absence. How Can I Do So

    Reviewer Guide Screen – Network Statistics • I want to find out which applications are being accessed by my Son in my absence. How can I do so? Go to Logs and Reports → Application Activity to view the list of websites visited by your son.

  • Page 64: From Where Can I View Details Of Viruses Detected By Netgenie

    Screen – Application Activity • From where can I view details of viruses detected by NetGenie? If a virus is detected by NetGenie, then the user is immediately alerted by showing an alert message on the user authentication screen. Screen – Virus Detected Details of the detected virus can be seen by clicking on the alert.

  • Page 65: Can I Have Visibility Of Users Who Are Accessing Internet Through Netgenie

    Screen – FTP Virus • Can I have visibility of users who are accessing Internet through NetGenie? Yes, you can view details of live users from Logs and Reports → Connected Users page. This page displays details of connected DHCP clients and logged in users.

  • Page 66: I Have Set Time As Per My Local Time Zone But Why Is Netgenie Still Not Showing It

    Screen – Web Protection • I have set time as per my local time zone but why is NetGenie still not showing it? NetGenie communicates with NTP servers over Internet to update system time. If NetGenie does not have Internet connectivity, system time will not be synchronized with NTP server. Hence, perform the following checks: •...

  • Page 67: Is There Any Way To Turn Off Netgenie's Logging Feature

    Web and Email. case of malware occurrence, NetGenie logs the malware and cleans it. However, you can with malware (though it is not recommended). change the course of action to be taken to deal 1.

  • Page 68: I Do Not Want Netgenie To Scan Ms-Word Documents For Viruses, Is It Possible

    4. Click Apply to save changes. • I do not want NetGenie to scan MS-Word documents for viruses, is it possible? Yes, you can customize anti virus protection cover provided by NetGenie. Please follow the given below steps to do so:...

  • Page 69: What Does Netgenie Offer Under Intrusion Prevention System

    Screen- Advanced Anti Virus Settings 4. Click Apply to save changes. • What does NetGenie offer under Intrusion Prevention System? NetGenie’s Intrusion Prevention System is a signature-based system, which performs following security checks to prevent your network from malicious traffic. • Protocol Anomaly Detection •...

  • Page 70: Can I Customize Netgenie's Intrusion Prevention Signatures

    Yes, you can change Action to be taken and Logging status of any intrusion prevention signature. Please follow below steps to customize intrusion prevention signatures: 1. Log in to NetGenie with administrator credentials. 2. Go to Security → Intrusion Prevention.

  • Page 71: What Is Port Forwarding? How Can I Configure Port Forwarding In Netgenie

    6. Click Apply to save changes. • What is Port Forwarding? How can I configure port forwarding in NetGenie? ort forwarding is useful when you want to keep unwanted traffic away from your network. It allows you to use one IP address for all external Interne...

  • Page 72: How To Port-Forward Http Traffic To An Internally Hosted Web-Server

    You must know public IP address of your network provided by your ISP in order to access NetGenie over Internet. Yes, you can access your NetGenie appliance over Internet. Please follow given below steps: 1. Log in to NetGenie with administrator credentials.

  • Page 73: Is There Any Single Page From Where I Can Get The Complete Network Overview

    Reviewer Guide Screen- NetGenie Access 5. Use your Internet IP address (public IP address provided by your ISP) to access NetGenie over Internet. Please remember that if your Internet connection type is set to DHCP from Network Settings → Internet then you will need to select your DNS server as Dynamic DNS from Network Settings →Dynamic DNS and...

  • Page 74: I Want To Change The Default Ip Address Of My Netgenie Appliance, Can I Do It

    Reviewer Guide USB Modem • IP Address – WAN IP address of NetGenie appliance with Renew button (in case of DHCP Internet connection type). • Network Mask – Network mask IP address • Gateway – IP address of NetGenie gateway •...

  • Page 75: Why Do I Need To Clone The Mac Address Of My Router

    5. Click Apply to save changes. Screen- MAC Cloning • My son has a gaming device running on UDP over a specific port; I want NetGenie to block this service, can I do so? Yes, you can block the traffic gener ated by specified devices.
  • Page 76 Reviewer Guide Screen- Add Service 6. Specify action item as ‘Block’. 7. Click Apply to save changes. Screen- Firewall Rule The newly created custom service(s) will be added in the list of Custom Service List. Click to remove created service(s). Note: You can create a maximum of 10 (ten) custom services and 5 (five) firewall rules by through this page.

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