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Cyberoam NetGenie User Manual

Wireless vdsl2/adsl2+ modem router
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User Guide

User Guide
Version 1.0 – 25/11/2014
B0101B1-20141120-NG11VH

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  • Page 1: User Guide

    User Guide User Guide Version 1.0 – 25/11/2014 B0101B1-20141120-NG11VH...

  • Page 2: Table Of Contents Netgenie - Read It First

     Threat-free Wi-Fi With NetGenie, you can rest ensured that no one will be able to snoop into your Wi-Fi. It has been secured it from the inception. In the technical lingo, NetGenie is shipped with a preconfigured SSID and Network Security Key (password) which, if required, you can change. For the first time use, just check the appliance bottom and you will find the Network Security Key (password) there.
  • Page 3 The logs and reports will also show you what kinds of threats are lurking over the Internet, trying to get into your home. NetGenie – Secure your Family, Simply NetGenie is the name of a quest, a journey to achieve ease of use and simplified security for home users. It is the beginning of a thrilling journey.

  • Page 4: Table Of Contents

    Can I use my existing Cyberoam Customer Account credentials for NetGenie Customer Portal?..............................33 Internet Access ..........................33  Is it mandatory to create a user in NetGenie in order to access the Internet? ....33  How can I access and configure my NetGenie appliance? ..........33 ...
  • Page 5 I am a traveler and use USB modem to get Internet access; can NetGenie ensure me safe Internet? ..........................44  My ISP has given me an IP Address, where do I need to specify the same in NetGenie? ..............................44 ...
  • Page 6 How can I test the Internet Connectivity for my NetGenie Appliance? ......73  I have set time as per my local time zone but why is NetGenie still not showing it? ..73 Some Advanced Configuration ..................... 74 ...

  • Page 7: Preface

    This guide is intended for home users with basic Internet knowledge. Guide Organization This guide gives you information about the administration of Cyberoam NetGenie Home appliance while helping you manage and customize NetGenie to meet your personalized Internet safety requirements.

  • Page 8: Typographic Conventions

    User Guide Typographic Conventions All contents in this guide including text or screenshots follow the given list of conventions Item Convention Example Part titles Bold and Family Protection shaded font typeface Topic titles Shaded font Introduction typeface Subtitles Bold & Black Notation conventions typeface Family Protection ...

  • Page 9: Part 1: Deploy Your Netgenie

    Part 1: Deploy your NetGenie Introduction NetGenie offers a safe online experience for your whole family. Keep hackers and other intruders at bay while your family surfs the Internet. Use NetGenie’s Parental Controls feature to protect your kids from harmful website content while managing their Internet time and experience. Get time and usage reports on your family’s web activities.

  • Page 10: Know Your Netgenie

    User Guide Know your NetGenie Defaults 1. Default IP Address to access NetGenie: http://10.1.1.1 2. Default Username: admin 3. Default Password: admin Appliance Reset Button: To reset appliance to factory default settings, keep the reset key pressed for 5 seconds. While doing so, all past upgrades and configurations will be lost.

  • Page 11: Surf Using Netgenie

    SSID and a pass key specific for your appliance. 2. Plug one end of the power adapter into the socket on the back of the NetGenie Base Unit and the other end into the nearest main socket.
  • Page 12 NetGenie Ready section ). 3. Open your browser and go to the default IP Address i.e. https://10.1.1.1 to access NetGenie Web Admin Console. Use the default User Name and Password i.e. ‘admin’ to log in. 4. You need to configure network settings to connect to the Internet. You can either run the NetGenie ‘Network Configuration Wizard’...
  • Page 13 2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer to any of the “LAN” NetGenie sockets. 3. Switch-on your NetGenie appliance. Wait till the Power LED and “WAN” LED turns green and for “LAN” LED to turn green and remain steady.
  • Page 14 1. Plug a USB modem in the slot provided in the NetGenie appliance. 2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer to any of the “LAN” NetGenie sockets and switch on the NetGenie appliance.

  • Page 15: Network Configuration Wizard

    User Guide Network Configuration Wizard For scenario1 & scenario 2, the wizard will help you configure network settings to connect to the Internet. 1. Enter http://10.1.1.1 in your browser's address bar where you type in URLs of various websites such as www.google.com. 2.
  • Page 16 User Guide 6. Select your country and ISP from the list. Enter Username and Password provided by your ISP.
  • Page 17  Above screen shots are for VDSL/ADSL connection type only. In case of Ethernet, click ‘Next’ after selecting Ethernet as your Internet connection type and NetGenie will automatically connect to the Internet.  However for Ethernet connection type with a static IP Address, you need to configure the...
  • Page 18 Configuring VDSL/ADSL You need to configure VDSL/ADSL settings to connect to the Internet using your Telephone broadband wire i.e. DSL cable, in case you have not already configured the same through NetGenie Network Configuration Wizard. Network Settings  Internet  ADSL Go to to configure the ADSL settings.
  • Page 19 User Guide Create ATM Screen - Create ATM Screen Elements Description Specify VPI (Virtual Path Identifier) as provided by your ISP. Specify VCI (Virtual Channel Identifier) as provided by your ISP. DSL Link Type Select the DSL Link Type as provided by your ISP. Available Options: 1.
  • Page 20 User Guide Create PTM Screen - Create PTM Screen Elements Description DSL Latency Select the DSL Latency as provided by your ISP. PTM Priority Select the PTM Priority as provided by your ISP. Available Options:  Normal Priority  High Priority Select Connection Displays the default Connection Mode.
  • Page 21 User Guide Configuring PPPoE PPPoE (Point-to-Point Protocol over Ethernet) is used when you dial up to connect to the Internet through a broadband connection. This section is only relevant to you if need to dial up the Internet from your machine. (You will need your Username and Password for connecting to the Internet.
  • Page 22 User Guide Primary Specify IP Address of primary DNS server. Server Secondary Specify IP Address of secondary DNS server. Server Click to Enable VLAN on your network. Default – Disable. VLAN Click to Disable NAT on your network. Default – Enable. Enable NAT Click to Enable Fullcone NAT on your network.
  • Page 23 User Guide Configuring Static Internet Connection You need to configure static Internet connection if your ISP has assigned an IP Address to your network. Go to Network Settings  Internet  Ethernet. Select the Internet connection type as “Static” and fill up the required details. Screen- Configure Static Internet Connection Screen Elements Description...

  • Page 24: Access Internet

    Now simply open a new browser window and enter any website URL, you want to visit in the address Part 2: Family Protection This section describes how to access and configure NetGenie security features to ensure threat free Web surfing for your entire family. It contains the following sub-sections:...

  • Page 25: Set System Time

    NetGenie Table – Login screen elements Note: It is recommended to change the default admin password of NetGenie as soon as you log in. This is a preventive measure to avoid unauthorized use of NetGenie. Log out procedure To avoid unauthorized users from accessing NetGenie, log out after you have finished working.

  • Page 26: Add User

    User Guide Add User You need to add your family members in order to give age-appropriate Internet access to them. Go to Family Protection  Add User. Screen – Add User Screen Elements Description Username Specify the name of the individual for whom you wish to customize Internet access Password Specify a password.
  • Page 27 Website List Enter one or more websites to be allowed or blocked for the user and click OK to save the changes. This section is used to customize NetGenie Web protection for the specific user. E.g. Your 15-year old daughter shows interest in visiting a particular computer security forum, which is blocked as per her age-appropriate Internet access settings.
  • Page 28 User Guide Screen – Website Category List Application List As and when required, you can customize the list of applications allowed and denied to a specific user. For this, click Application List icon to view, allow or block a specific application category. Expand the application tree to allow or block any specific application.

  • Page 29: User Internet Access

    User Guide User Internet Access Open a new browser window and enter any website URL in the address bar. It will lead to an authentication screen. Click the given image icon to log in and specify your password to proceed further. Screen –...
  • Page 30 User Guide Screen – Successful User Login Click the link “Do you want to Whitelist this device?” if you do not want NetGenie to apply parental controls or ask for login every time you access the Internet using this device.
  • Page 31 User Guide Screen – Device Whitelist Note: Administrator credentials are required to Whitelist a device. Screen – Successful Device Whitelist...

  • Page 32: Part 3: What Can Netgenie Do For You

     Why do I need to register my appliance and how do I do it? You need to register your NetGenie appliance in order to avail of the following facilities and subscriptions offered by NetGenie: 1. Phone and Email support with extended hardware warranty 2.

  • Page 33: Can I Use My Existing Cyberoam Customer Account Credentials For Netgenie Customer Portal

     Is it mandatory to create a user in NetGenie in order to access the Internet? No, you do not need to create user(s) in NetGenie unless you want to implement age-appropriate Internet access and parental controls for individual(s). ...

  • Page 34: Is Password Mandatory For Family Members Of All Age Groups

    User Guide  Safe Surfing – allows Internet access without any restriction 6. If you want to allow or block any specific website(s) for the user, click Website List, 7. If you want to view or customize access to specific web categories, click Website Categories List.

  • Page 35: Does Netgenie Support Remote Ndis Based 3G/4G Usb Modems For Internet Access

    Yes, if a user has been created for any of your family members, they will be required to authenticate every time they try to access the Internet using NetGenie. It is however possible to whitelist the device(s) in order to skip the authentication page.
  • Page 36 Screen- Website Category List 4. Click the Website category, which you want to allow, block or set time-based Internet access. 5. Click to configure time-based Internet access. 6. To allow access to websites that are not categorized by NetGenie, click Allow Uncategorized...

  • Page 37: Networking Websites. Is It Possible

    I’m receiving “Blocked Website” message when I try to access www.google.com through NetGenie. Is there any way one can allow access to the blocked website(s) from the authentication page? NetGenie displays a “Block Website” message if it finds any content of specified websites inappropriate for your age group, or the website or the Web Category to which that website belongs has been blocked by the administrator.

  • Page 38: I Want To Know The Categorization For A Website. Is There Any Way To Know The Same Using Netgenie

    I want to know the categorization for a Website. Is there any way to know the same using NetGenie? Yes, NetGenie’s Search Category feature allows you to find out the categorization for any given website URL. 1. Log in to NetGenie with administrator credentials.
  • Page 39 Once you find out the Web category for a specific Website, you can apply time-based controls over that category. NetGenie provides the feature of submitting your feedback, in case you feel that a particular website is inappropriately categorized. To submit your feedback, click “Submit feedback to NetGenie”...
  • Page 40 User Guide Screen- Application List 5. Click Yahoo Messenger to allow access. It will turn green. Screen- Allow Application 6. Click against Yahoo Messenger to apply time-based access and select the time slot when you want her to access Yahoo messenger.

  • Page 41: I Am Not Able To Access The Internet Using My Smart Phone/Tablet, Why

    WPS is ON in your NetGenie appliance. 3. Correct Pass Key Please make sure that you have entered correct pass key to access the NetGenie network. Look for a sticker at the bottom of the appliance for pass key specific to your appliance.

  • Page 42: I Want To Allow Or Block Some Websites For All Users; Do I Need To Individually Configure This Setting For Each And Every User

    User Guide UPnP (Universal Plug and Play) is a feature that allows the devices on your home network to discover each other and access certain services. By default, UPnP is enabled in NetGenie. 1. Log in to NetGenie with administrator credentials.
  • Page 43 User Guide 1. Login to NetGenie with administrator credentials. 2. Add or Edit User for which uncategorized websites are to be blocked. 3. Click Website Category List. 4. Uncheck Allow Uncategorized Websites option and click OK.

  • Page 44: What If One Of My Family Members Forgets Their Password

    Internet? Yes, please refer to Configure USB modem section for details.  My ISP has given me an IP Address, where do I need to specify the same in NetGenie? Please refer to Configure Static Internet Connection section.  How do I deal with websites that have not been categorized by NetGenie? NetGenie provides the option of submitting feedbacks about websites that have not been categorized under the Website Categories present.
  • Page 45 User Guide Screen – Submit Feedback 4. Click “Submit feedback to NetGenie” link to suggest a category for the uncategorized website. Screen – Suggest Category 5. Enter the appropriate website category in the textbox given or click “Refer existing category...

  • Page 46: I Want To Ensure That Internet Is Accessible To My Daughter Only Between 10 Am And 7 Pm. How Do I Do That

    Click the appropriate category if you are referring to the Category List. 6. Enter your suggestions in the “Add feedback” field (optional). 7. Click Submit. The suggestions are analysed by NetGenie Team and, if appropriate, they are implemented in the upcoming version of the NetGenie Web Categorization database. ...
  • Page 47 User Guide Screen – Set Time Controls 3. Click “Set Time Controls” link to set Internet access timing for that user. Select the time interval that is to be allowed as shown in the figure below. 4. Click OK to set time interval and Apply on the edit user page to save changes for the user.

  • Page 48: Device Whitelisting

    What is the benefit of User-MAC Address Binding?  I do not want to authenticate every time I try to access the Internet using NetGenie. What should I do? NetGenie allows the administrator to bind User with Device MAC Address (es).

  • Page 49: System

    System  How do I change my NetGenie administrator password? It is recommended to change NetGenie administrator password as soon as you log in for first time. 1. Log in to NetGenie with administrator credentials. 2. Go to System  Admin Password.
  • Page 50 User Guide  SSN – Unique SSN number which is used NetGenie support team to identify your NetGenie appliance. Security Status  Family Protection – Status of Family Protection module  Intrusion Prevention – Status of Intrusion Prevention service ...

  • Page 51: Networking

     How many computers or devices can be connected wirelessly to NetGenie at the same time? A maximum of thirty two (32) devices can be wirelessly connected to NetGenie at any instance.  Does NetGenie support Fullcone NATing? Yes. NetGenie supports Fullcone NAT functionality. This type of NATing allows a device having a Port and IP (Non-routable/Private) Address to be mapped with the NetGenie Port and Routable IP Address.

  • Page 52: How Do I Know That My Netgenie Is Having Internet Connection

    Internet connectivity can be checked by observing the WAN LEDs of NetGenie appliance. If it blinks green, it means your NetGenie appliance is able to connect to the Internet. To further confirm that NetGenie is connected with the Internet, you can use inbuilt diagnostics tools.

  • Page 53: How Can I Wirelessly Connect My Laptop To Netgenie

    (bottom-right of your screen) and select “NetGenie - XXXX”. After selecting “NetGenie - XXXX”, you will be asked to enter the exact Security/Pass Key printed on the sticker at the bottom of your appliance. This will connect you to the NetGenie appliance over Wi-Fi.

  • Page 54: I Do Not Want Others To See My Network Due To Security Reasons. Is There Any Way To Hide Visibility Of My Network To Wireless Users

    Yes, you can hide your network from other wireless users. Follow the given steps below: 1. Log in to NetGenie with administrator credentials. 2. Go to Network Settings  Wireless. 3. Enable “Hide Access Point”.

  • Page 55: Can I Configure Multiple Wireless Networks (Ssid) In My Netgenie Appliance

    Can I bind a particular user with a Wireless Network (SSID)? Yes, NetGenie allows you to bind a particular user with a SSID. Meaning, every time a user connects to Internet through the SSID, all the Security Policies configured for the user are automatically activated.

  • Page 56: Security

     Can I manually update Intrusion Prevention / Application Control signature database? Yes, you can manually update NetGenie Intrusion Prevention / Application Control signature database if you do not want to wait 6 hours to get the updated signatures. 1. Log in to NetGenie with administrator credentials.

  • Page 57: What Is The Use Of Diagnostic Tools

    What is the use of Diagnostic Tools? Diagnostic tools can be used to identify appliance related problems and aid the administrator to take corrective action. To use NetGenie diagnostic tools: 1. Login to NetGenie using administrator credentials. 2. Go to Network Settings  Diagnostics page.
  • Page 58 2. This is an automatic functionality. Test the connection to your internet service provider: Use to 1. Ensure that NetGenie is connected to your Internet Service Provider. 2. Click the Test button to display the Link Status of your WAN link.
  • Page 59 User Guide Ping: Use to 1. Ensure if the host computer is reachable or not Check the time lag for the round trip for the message 2. Get the IP Address of a domain name 3. Check for packet loss To use Ping, enter the IP Address or Host name in the Ping Section and click “Ping”.
  • Page 60 User Guide Screen – Name Lookup Result Trace Route: Use Trace Route to display the route (path) and measure the transit delays / loss of packets across an Internet Protocol (IP) network. To use Trace Route, enter the IP Address or Host name in the Trace Route Section and click “Trace Route”.

  • Page 61: Upgrade, Back-Up, Restore

    Upgrade: Here, upgrade is to be done manually. Note: Before upgrading, it is recommended to take back-up of your current NetGenie configuration so that it can be restored in case of mishaps. To know how to take backup of NetGenie configuration, click here.
  • Page 62 This takes a few minutes. It is advisable to not interrupt the upgrade process by closing the window. From GUI To Upgrade NetGenie to the latest firmware manually, follow the steps given below. 1. Log in to NetGenie with administrator credentials. 2. Go to System  Firmware Upgrade.
  • Page 63 This takes a few minutes. It is advisable to not interrupt the upgrade process by closing the window. Manual Upgrade To upgrade NetGenie to the latest firmware manually, follow the steps given below. 1. Download the latest available firmware from: ...

  • Page 64: Can I Save My Current Netgenie Configuration For Future Use I.e. In Case Of System Crash Or Change In Settings

     Can I save my current NetGenie configuration for future use i.e. in case of system crash or change in settings? Yes, you can take the back-up of your current NetGenie configuration and restore it at a later stage.

  • Page 65: My System Is Crashed But I Do Have Configuration Back-Up I Took A Few Days Back. What Should I Do To Restore My Netgenie Settings

    The back-up file will be a TGZ file.  My system is crashed but I do have configuration back-up I took a few days back. What should I do to restore my NetGenie settings:  How to restore configuration back-up in NetGenie appliance? To restore NetGenie configuration, 1.

  • Page 66: How Can I Restore Factory Default Configuration

    I want to find out which websites are being accessed by my son in my absence. How can I check it? NetGenie provides a wide range of logs and reports – user-specific web activity reports, malware and intrusion prevention reports, application usage reports and a lot more.

  • Page 67: I Want To Find Out Which Applications Are Being Accessed By My Son In My Absence. How Can I Do So

    Screen – Application Activity  Can I have visibility of users who are accessing Internet through NetGenie? Yes, you can view details of live users from Logs and Reports  Connected Users page. This page displays details of connected DHCP clients and logged in users.

  • Page 68: How Can I View Details Of Intrusion Attempts Detected By Netgenie

    Go to Logs and Reports  Intrusion Prevention to view the list of all intrusion attempts detected and blocked by NetGenie. Intrusion Prevention logs displays intrusion prevention signature ID along with source, destination, date, time, user, message, severity and action taken by NetGenie intrusion prevention engine.

  • Page 69: Does Netgenie Provide Administrator Logs For Auditing Proposes

     From where can I view Administrator Logs? Yes. NetGenie provides logs for various admin activities. To view the logs for admin activities, go to Logs and Reports  Admin Activity. The logs are provided for the following admin activities: 1.

  • Page 70: Can I Use My Existing Customer Id And Password To Login To Ncms? Or Do I Have To Create A New One

     Can I make changes to my NetGenie appliance from NCMS? Yes, you can make changes to your NetGenie appliance(s) using NCMS, even when you are away from your office. This way, NCMS enables secure remote management of your NetGenie appliances.

  • Page 71: Is There Any Way To Turn Off Netgenie's Logging Feature

    6. Click Apply to save changes.  Is there any way to turn off NetGenie’s logging feature? Yes, you can disable NetGenie’s logging feature (not recommended) by following steps below: 1. Log in to NetGenie with administrator credentials. 2. Go to Remote Mgt.  Configuration.

  • Page 72: Does Netgenie Support Management Over Tr-069

    Yes, NetGenie supports management over TR-069 protocol. TR-069 is an application layer protocol for remote management of end-user appliances like routers, modems and VoIP phones. TR-069 is an alternative to NCMS, using which ISPs can access and manage NetGenie appliances remotely.

  • Page 73: Does Netgenie Support Xdsl Diagnostics? Or

    What is the use of Diagnostic Tools?  I have set time as per my local time zone but why is NetGenie still not showing it? NetGenie communicates with NTP servers over Internet to update system time. If NetGenie does not have Internet connectivity, system time will not be synchronized with NTP server.

  • Page 74: Some Advanced Configuration

    No. NetGenie supports Internet access using PIN protected USB modems, which means now the user can go to Internet by providing PIN of attached USB modem. Once given, NetGenie stores the PIN of USB modem for future use. The user does not need to provide password PIN every time.

  • Page 75: What Is Port Forwarding? How Can I Configure Port Forwarding In Netgenie

    Screen- Set User time out  What is Port Forwarding? How can I configure port forwarding in NetGenie? Port forwarding is useful when you want to keep unwanted traffic away from your network. It allows you to use one IP Address for all external Internet communications and host multiple servers (Web, FTP and Gaming) with different IPs and ports internally.

  • Page 76: The Parental Controls That I Have Applied Are Not Working Properly. What Can Be The Reason

    If the time zone configured in user-device(s) is different than that of NetGenie, the access-control schedules you set do not work according to expectation. Solution: You can synchronize the time in NetGenie with that of user-devices. To know how to set system time, click here. Scenario 2: Your NetGenie is not connected with the Parental Control Server.

  • Page 77: What Is Port Forwarding? How Can I Configure Port Forwarding In Netgenie

    4. Web Protection  What is Port Forwarding? How can I configure port forwarding in NetGenie? Port forwarding is useful when you want to keep unwanted traffic away from your network. It allows you to use one IP Address for all external Internet communications and hosting multiple servers (Web, FTP and Gaming) with different IPs and ports internally.

  • Page 78: How To Port-Forward Http Traffic To An Internally Hosted Web-Server

    4. Click Apply to save changes. Screen- NetGenie Access 5. Use your Internet IP Address (public IP Address provided by your ISP) to access NetGenie over Internet. Please remember that if your Internet connection type is set to DHCP from Network Settings ...

  • Page 79: Is There Any Single Page From Where I Can Get The Complete Network Overview

     USB - 3G  USB - 4G  IP Address – WAN IP Address of NetGenie appliance with Renew button (in case of DHCP Internet connection type).  Network Mask – Network mask IP Address  Gateway – IP Address of NetGenie gateway ...

  • Page 80: I Want To Change The Default Ip Address Of My Netgenie Appliance, Can I Do It

    Screen- Network Overview  I want to change the default IP Address of my NetGenie appliance, can I do it? Yes, you can change the default LAN IP Address of your NetGenie appliance. To do it, 1. Log in to NetGenie with administrator credentials.

  • Page 81: My Son Has A Gaming Device Running On Udp Over A Specific Port; I Want Netgenie To Block This Service, Can I Do So

    User Guide  My son has a gaming device running on UDP over a specific port; I want NetGenie to block this service, can I do so? Yes, you can block the traffic generated by specified devices. 1. Log in to NetGenie with administrator credentials.

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