Cyberoam NetGenie SOHO N300 User Manual
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Cyberoam NetGenie SOHO N300 User Manual

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User Guide

User Guide
Version 1.0- 13/08/2014
11000172-20140623-NG12AO

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Summary of Contents for Cyberoam NetGenie SOHO N300

  • Page 1: User Guide

    User Guide User Guide Version 1.0- 13/08/2014 11000172-20140623-NG12AO...

  • Page 2: Table Of Contents

    Registration ..........................30  Why do I need to register my appliance and how do I do it? .......... 30  Can I use my existing Cyberoam Customer Account credentials for NetGenie Customer Portal? ..........................31 Internet Access ..........................31 ...
  • Page 3 User Guide  How can I block users from accessing the websites which are not categorized by NetGenie? ........................41  What if one of my employees forgets their password? ........... 42  I am a traveler and use USB modem to get Internet access; can NetGenie ensure me safe Internet?........................
  • Page 4 User Guide  I have set time as per my local time zone but why is NetGenie still not showing it? ..67  Can I send NetGenie logs to third party server? ............. 68  Is there any way to turn off NetGenie’s logging feature? ..........68 Remote Management ........................

  • Page 5: Preface

    This guide is intended for small and home office users with basic Internet knowledge. Guide Organization This guide gives you information about the administration of Cyberoam NetGenie Secure Internet appliance while helping you manage and customize NetGenie to meet your personalized Internet safety requirements.
  • Page 6 User Guide Typographic Conventions All contents in this guide including text or screenshots follow the given list of conventions Item Convention Example Part titles Bold and Internet Controls shaded font typeface Topic titles Shaded font Introduction typeface Subtitles Bold & Black Notation conventions typeface Internet Controls ...

  • Page 7: Part 1: Deploy Your Netgenie

    User Guide Part 1: Deploy your NetGenie Introduction NetGenie works as a wireless Unified Threat Management (UTM) appliance for Small Offices, Home Offices. It creates a Wi-Fi zone along with the benefits of Stateful Inspection Firewall, VPN, Intrusion Prevention System, 3G Ready and Internet Controls over websites and applications – all this in your Wireless Router! Share Internet connection with your office users over desktops, laptops, handheld devices like iPad, iPhone and more –at the same time! NetGenie’s pre-configured security settings offer protection from unauthorized outsiders.

  • Page 8: Know Your Netgenie

    User Guide Know your NetGenie Defaults  Default IP Address to access NetGenie: http://10.1.1.1  Default Username: admin  Default Password: admin Appliance Reset Button: To reset appliance to factory default settings, keep the reset button pressed for 5 seconds. While doing so, all past upgrades and configurations will be lost.

  • Page 9: Surf Using Netgenie

    User Guide Surf using NetGenie Prerequisites:  Internet connectivity through a DSL/Cable modem/Direct Internet Cable with RJ45 (Ethernet) connection or 3G USB Modem.  At least one computer with an installed network interface adapter/wireless network adapter.  Internet browser. Getting your NetGenie Ready Before you begin surfing the Internet through NetGenie, you first need to assemble the appliance.
  • Page 10 User Guide 1. Unplug the existing telephone broadband wire from your DSL/Cable Modem and plug it into the NetGenie socket labeled as “DSL”. 2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer to any of the “LAN” NetGenie sockets and switch-on the NetGenie appliance. Switch-on your NetGenie appliance.
  • Page 11 User Guide 1. Unplug the Internet cable that connects to your computer and plug it into the “ETH 4” NetGenie socket.. 2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer to any of the “LAN” NetGenie sockets. 3.

  • Page 12: Network Configuration Wizard

    User Guide characters). III. Click the network icon in computer's system tray (bottom-right of your screen) and Select “NetGenie - XXXX”. After selecting “NetGenie - XXXX”, you will be asked to enter the exact Security/Pass Key printed on the sticker at the back of your appliance. 3.
  • Page 13 User Guide 4. Click ‘Next’ to continue or ‘Skip Wizard’ to configure the network settings manually. 5. Select your Internet connection type i.e. ADSL or Ethernet. Click ‘Next’ to continue.
  • Page 14 User Guide 6. Select your country and ISP from the list. Enter Username and Password as provided by your ISP. Note: In case your ISP provides IP over DHCP, you may need not to provide any User Name and Password to connect to the Internet. You can now start surfing the Internet.
  • Page 15 User Guide Note:  Above screen shots are for ADSL connection type only. In case of Ethernet, click ‘Next’ after selecting Ethernet as your Internet connection type and NetGenie will automatically connect to the Internet.  However for Ethernet connection type with a static IP Address, you need to configure the Network settings manually through the NetGenie user interface.
  • Page 16 User Guide Screen Elements Description Specify VPI (Virtual Path Identifier) as provided by your ISP. Specify VCI (Virtual Channel Identifier) as provided by your ISP. DSL Link Type Select the DSL Link Type as provided by your ISP. Available Options: ...
  • Page 17 User Guide Screen- Configure PPPoE Screen Elements Description Internet PPPoE Connection Type Interface Name ETH 4 PPPoE Information Username Specify username provided by your ISP. Password Specify password. Service Name Specify the name of service provided by Service Provider. Advanced Settings Primary Specify IP Address of primary DNS server.
  • Page 18 User Guide Screen- Configure 3G USB Modem Screen Elements Description Wireless Modem Information Modem Status of USB modem. Possible status:  Status Plugged  Unplugged Modem Signal strength of plugged USB modem. Signal Strength Country Select the Country. Service Provider Select the service provider name Service Name Specify name of the service if required.
  • Page 19 User Guide Primary Specify IP Address of the primary DNS server. Server Secondary Specify IP Address of the secondary DNS server. Server Apply Click to save changes. Table- Configure 3G USB Modem Screen Elements Configuring Static Internet Connection You need to configure static Internet connection if your ISP has assigned an IP Address to your network.
  • Page 20 User Guide Screen Elements Description Internet Static Connection Type Interface Name ETH 4 IP Address IP Address Specify IP Address provided by your ISP. Subnet Mask Specify subnet mask of your network. Gateway Specify gateway IP Address for your network. Advanced Settings Primary Specify IP Address of primary DNS server.

  • Page 21: Access Internet

    User Guide Access Internet Congratulations!!! If you are reading this, it means you have installed NetGenie successfully. Now simply open a new browser window and enter any website URL, you want to visit in the address bar. A Splash Page, as shown below, is displayed. NetGenie Splash Screen Screen- Splash Page This introductory splash screen gives an overview of NetGenie features along with multiple...

  • Page 22: Part 2: Internet Controls

    User Guide Part 2: Internet Controls This section describes how to access and configure NetGenie security features to ensure threat free Web surfing for your entire organization. It contains the following sub-sections:  Access NetGenie  Set System Time  Add User ...

  • Page 23: Set System Time

    User Guide Log out procedure To avoid unauthorized users from accessing NetGenie, log out after you have finished working. This will end your session and mark your exit from NetGenie Set System Time You need to update your local time zone in order to prepare time schedules for accessing the Internet and generating time-based reports.

  • Page 24: Add User

    User Guide Add User You need to add your organization users in order to give role and requirement appropriate Internet access to them. Go to Internet Controls  Add User. Screen – Add User Screen Elements Description Username Specify the name of the individual for whom you wish to customize Internet access.
  • Page 25 User Guide Set Time Controls Click to set the time when the user would be allowed internet access. Enable Internet Click to log and report Internet activities for a user. Activity Reporting Apply Click to save the changes. Tips Displays help text to configure the user settings. Table –...
  • Page 26 User Guide Website Category List As and when the need arises, you can customize the list of websites allowed and denied to a specific user. For this, click Website Category List icon to view, allow or block a specific website category. You can also use this page to configure schedule-based Website category access, allow/disallow uncategorized websites, enable NGsense for DNS based website categorization etc.
  • Page 27 User Guide Application List As and when required, you can customize the list of applications allowed and denied to a specific user. For this, click Application List icon to view, allow or block a specific application category. Expand the application tree to allow or block any specific application. You can also use this page to configure schedule-based application or application category access.

  • Page 28: User Internet Access

    User Guide User Internet Access Open a new browser window and enter any website URL in the address bar. It will lead to an authentication screen. Click the given image icon to log in and specify your password to proceed further. Screen –...
  • Page 29 User Guide Screen – Device Whitelist Note: Administrator credentials are required to Whitelist the device. Screen – Successful Device Whitelist...

  • Page 30: Part 3: What Can Netgenie Do For You

    User Guide Part 3: What can NetGenie do for you? This section explains various useful scenarios in which NetGenie is able to ensure safe Internet experience for office users. Registration NetGenie registration is required to avail support subscriptions offered by NetGenie. ...

  • Page 31: Can I Use My Existing Cyberoam Customer Account Credentials For Netgenie Customer Portal

    User Guide Screen – Registered Appliance  Can I use my existing Cyberoam Customer Account credentials for NetGenie Customer Portal? Yes, you can use existing Cyberoam Customer Account credentials for NetGenie Customer Portal. Internet Access This section explains various Internet access scenarios where NetGenie ensures you a safe and secure Internet experience.

  • Page 32: Will All Of The Organization Employees Receive Authentication Page Every Time They Try To Access Internet Through Netgenie

    User Guide 5. Drag the restriction level slider bar to one of the following:  List Only – allows access to those Websites only which are listed under Website List.  Strict – enforces strict Internet restrictions  Moderate – enforces moderate Internet restrictions ...

  • Page 33: How Can I Customize Website Category Access For A Specific User

    User Guide  How can I customize Website category access for a specific user? 1. Log in to NetGenie with administrator credentials. 2. Select the user for whom you want to edit Website category access settings. 3. Click Website Category List to allow or block website categories. The page given below represents website category access using different color schemes.
  • Page 34 User Guide Screen- Block Website Category 5. Click to configure time-based Internet access. In this example, we have allowed access to Jobs Search category on Sundays only. Screen- Schedule Website Category Access...

  • Page 35: I Want To Allow My Employees Accessing Game Sites After Office Hours. What Should I Do

    User Guide Screen- Customized Website Category Access 6. To allow access to websites that are not categorized by NetGenie, click Allow Uncategorized websites. 7. Click OK to finish customizing Website Category access for the user.  I want my employee ‘A’ to be allowed access to www.facebook.com but I do not want her to access other social networking websites.

  • Page 36: Authentication Page

    User Guide 6. Click OK to save the changes. Screen – Time based Web Category Access  I’m receiving “Blocked Website” message when I try to access www.google.com through NetGenie. Is there any way one can allow access to the blocked website(s) from the authentication page? NetGenie displays a “Blocked Website”...

  • Page 37: I Want To Know The Categorization For A Website. Is There Any Way To Know The Same Using Netgenie

    User Guide Screen – Administrative Credentials  I want to know the categorization for a Website. Is there any way to know the same using NetGenie? Yes, NetGenie’s Search Category feature allows you to find out the categorization for any given website URL.

  • Page 38: I Want To Allow Only Yahoo Messenger To My Employee 'A', That Too In The Evening Between6 And 9. I Also Want To Block Any Other Chat Messengers, What Should I Do

    User Guide  I want to allow only Yahoo Messenger to my employee ‘A’, that too in the evening between6 and 9. I also want to block any other chat messengers, what should I do? You can customize application access for your employee. Please follow the steps given below: 1.
  • Page 39 User Guide Screen- Allow Application 6. Click against Yahoo Messenger to apply time-based access and select the time slot when you want her to access Yahoo messenger. Screen- Schedule based Application Access 7. Click OK to save the changes.

  • Page 40: I Am Not Able To Access The Internet Using My Smart Phone, Why

    User Guide Screen- Customized Application Access  I am not able to access the Internet using my smart phone, why? There can be several reasons for this. Please check the following things are configured properly: 1. Enable smart phone Wi-Fi Please make sure that Wi-Fi is enabled in your smart phone.

  • Page 41: I Want To Allow Or Block Some Websites For All Users; Do I Need To Individually Configure This Setting For Each And Every User

    User Guide Screen- Enable UPnP 5. Single Window Supported Browser There are chances that your smart phone may not support multi window browsers which means you will first need to exit the authentication window in order to surf the Web. If the problem persists, please contact NetGenie Customer Support Center for assistance.

  • Page 42: What If One Of My Employees Forgets Their Password

    User Guide Screen- Uncategorized Website  What if one of my employees forgets their password? In such a scenario, you will have to reset the password for that employee. 1. Log in to NetGenie with administrator credentials. 2. Go to Internet Controls and select the user for whom you want to reset the password. 3.
  • Page 43 User Guide Screen - Search Category 4. Click “Submit feedback to NetGenie” link to suggest a category for the uncategorized website. Screen - Submit Feedback 5. Enter the appropriate website category in the textbox given or click “Refer existing category list”.

  • Page 44: I Want To Ensure That Internet Is Accessible To An Employee 'A' Only During Work Hours, I.e., From 10 Am To 7 Pm. How Do I Do That

    User Guide Screen – Website Category List for feedback 6. Enter your suggestions in the “Add feedback” field (optional). 7. Click Submit. The suggestions are analyzed by NetGenie Team and if appropriate, added to the upcoming version of the NetGenie Web Categorization database. ...
  • Page 45 User Guide Screen – Add User 4. Click “Set Time Controls” link to set Internet access timing for that user. Select the time interval that is to be allowed as shown in the figure below. Screen – Set Time Controls 5.

  • Page 46: Device Whitelisting

    User Guide Device Whitelisting  How do I make sure that every time I login using my laptop, I do not have to see the authentication page?  I do not want to authenticate every time I try to access the Internet using NetGenie. What should I do? You need to whitelist your laptop or other web device in order to avoid the authentication page each and every time.

  • Page 47: System

    User Guide System  How do I change my NetGenie administrator password? It is recommended to change NetGenie administrator password as soon as you log in for first time. 1. Log in to NetGenie with administrator credentials. 2. Go to System  Admin Password. 3.

  • Page 48: Internet Access Through My Netgenie Appliance Has Stopped. What Should I Do

    User Guide Screen- System Overview  Internet access through my NetGenie appliance has stopped. What should I do? You need to restart your NetGenie appliance in order to get back Internet access. 1. Log in to NetGenie with administrator credentials. 2.

  • Page 49: Networking

    User Guide Networking  How many computers or devices can be connected wirelessly to NetGenie at the same time? A maximum of twenty (20) devices can be wirelessly connected to NetGenie at any instance.  How do I know that my NetGenie is having Internet connection? Internet connectivity can be checked by observing the WAN LEDs of NetGenie appliance.
  • Page 50 User Guide Screen- Enable NetGenie Wireless...

  • Page 51: How Can I Wirelessly Connect My Laptop To Netgenie

    User Guide  How can I wirelessly connect my laptop to NetGenie? To connect NetGenie wirelessly, you should have a wireless network adapter-enabled laptop. When your laptop starts, it will automatically detect the wireless network (also called SSID) named “NetGenie - XXXX” (XXXX- alpha numeric characters). Click the network icon in your machine's system tray (bottom-right of your screen) and select “NetGenie - XXXX”.

  • Page 52: Can I Change The Name Of My Network

    User Guide  Can I change the name of my Network? Yes, you can change the name and password of your network. 1. Log in to NetGenie with administrator credentials. 2. Go to Network Settings  Wireless. 3. Specify new name of your network in SSID field. 4.

  • Page 53: Can I Bind A Particular User With A Wireless Network (Ssid)

    User Guide  Can I bind a particular user with a Wireless Network (SSID)? Yes, NetGenie allows you to bind a particular user with a SSID. Meaning, every time a user connects to Internet through the SSID, all the Security Policies configured for the user are automatically activated.

  • Page 54: Security

    User Guide Security  What is the frequency of Intrusion Prevention / Application Control signature updates? NetGenie Intrusion Prevention / Application Control signature database automatically updates every 6 hours.  Can I manually update Intrusion Prevention / Application Control signature database? Yes, you can manually update NetGenie Intrusion Prevention / Application Control signature database if you do not want to wait 6 hours to get the updated signatures.
  • Page 55 User Guide Screen- Diagnostics Use the required tool: Test the connection to your local network / Internet service provider: Use to  To see your appliance’s connectivity status with your local network.  To see your appliance’s connectivity status with your Internet Service Provider (ISP).
  • Page 56 User Guide Screen- Test the connection to your LAN / ISP Ping: Use to  Ensure if the host computer is reachable or not Check the time lag for the round trip for the message  Get the IP Address of a domain name ...
  • Page 57 User Guide Screen- Name Lookup Screen- Name Lookup Result Trace Route: Use Trace Route to display the route (path) and measure the transit delays / loss of packets across an Internet Protocol (IP) network. To use Trace Route, enter the IP Address or Host name in the Trace Route Section and click “Trace Route”.
  • Page 58 User Guide Screen- Trace Route Result...

  • Page 59: Upgrade, Back-Up, Restore

    User Guide Upgrade, Back-up, Restore  How can I check availability of upgrade(s) available for my NetGenie appliance? NetGenie notifies the administrator regarding availability of new firmware at the time of login. Administrator can choose either to upgrade the firmware or skip the notification pop-up. If the administrator skips it then NetGenie keeps notifying the administrator till either the upgrade is done or ‘Check for firmware upgrades upon Login’...
  • Page 60 User Guide Automatic Upgrade To upgrade NetGenie to the latest firmware follow the steps given below. 1. Log in to NetGenie with administrator credentials. If there is a new firmware available, a notification is displayed as soon as you login. Screen- Firmware Availability Notification 2.
  • Page 61 User Guide Screen- Firmware Upgrade 3. Click “Check” to check for latest firmware available. If it is available, the following screen is displayed. Screen- Firmware Upgrade Check 4. Click “Yes” to download and upgrade NetGenie to the newer firmware. Screen- Firmware Upgrade Process The appliance will automatically download the latest firmware available, upgrade the firmware and reboot the system.

  • Page 62: Can I Save My Current Netgenie Configuration For Future Use I.e. In Case Of System Crash Or Change In Settings

    User Guide Manual Upgrade To upgrade NetGenie to the latest firmware manually, follow the steps given below. Download the latest available firmware from:  http://customer.netgenie.net/  http://download.netgenie.net/ 1. Log in to NetGenie using administrator credentials. 2. Go to System  Firmware Upgrade. Screen- Firmware Upgrade 3.

  • Page 63: Restore My Netgenie Settings

    User Guide Screen- Configuration Back-up Screen- Save Configuration Back-up Note: The back-up file will be a TGZ file.  I have done some configuration changes yesterday and now my system is not working properly, I do have configuration back-up I took a few days back. What should I do to restore my NetGenie settings: ...

  • Page 64: How Can I Restore Factory Default Configuration

    User Guide Screen- Restore Back-up  How can I restore Factory Default Configuration? There are two ways to restore NetGenie’s Factory Default configuration: Keep the reset key (given next to WPS switch of your appliance) pressed for 5 seconds. 1. Log in to NetGenie with administrator credentials. 2.

  • Page 65: Logs And Reports

    User Guide Logs and Reports  I want to find out which websites are being accessed by my employees in my absence. How can I check it? NetGenie provides a wide range of logs and reports – user-specific web activity reports, malware and intrusion prevention reports, application usage reports and a lot more.

  • Page 66: Can I Have Visibility Of Users Who Are Accessing Internet Through Netgenie

    User Guide Screen – Application Activity  Can I have visibility of users who are accessing Internet through NetGenie? Yes, you can view details of live users from Logs and Reports  Connected Users page. This page displays details of connected DHCP clients and logged in users. DHCP Clients This page displays DHCP host name, MAC Address and IP Address of accessing device and time when the DHCP client will try to renew the leased IP Address.

  • Page 67: How Can I View Details Of Intrusion Attempts Detected By Netgenie

    User Guide Screen – Logged in Users  How can I view details of Intrusion attempts detected by NetGenie? Go to Logs and Reports  Intrusion Prevention to view the list of all intrusion attempts detected and blocked by NetGenie. Intrusion Prevention logs displays intrusion prevention signature ID along with source, destination, date, time, user, message, severity and action taken by NetGenie intrusion prevention engine.

  • Page 68: Can I Send Netgenie Logs To Third Party Server

    User Guide  Can I send NetGenie logs to third party server? Yes, you can configure your NetGenie appliance to send logs to an external syslog server. 1. Log in to NetGenie with administrator credentials. 2. Go to Logs and Reports  Configuration. 3.

  • Page 69: Remote Management

    User Guide Screen – Disable Logging 4. Click Apply to save changes. Remote Management  Can I remotely manage my NetGenie appliance(s)? Yes, you can remotely manage all your NetGenie appliances, one at a time, by enabling NetGenie’s on-Cloud Management Service (NCMS). To enable NCMS, follow the steps given below: 1.

  • Page 70: Can I Use My Existing Customer Id And Password To Login To Ncms? Or Do I Have To Create A New One

    User Guide 4. Select NCMS and click Apply to enable remote management of your appliance using NCMS.  Can I use my existing Customer ID and Password to login to NCMS? Or do I have to create a new one? Yes, you can use your existing Customer ID and Password to login to NCMS.

  • Page 71: Is There Any Way To Turn Off Netgenie's Logging Feature

    User Guide 5. Specify port number in the range of 1 to 65535. Default port number is 514. 6. Click Apply to save changes.  Is there any way to turn off NetGenie’s logging feature? Yes, you can disable NetGenie’s logging feature (not recommended) by following steps below: 1.

  • Page 72: Some Advanced Configuration

    User Guide Screen – TR-069 Client configuration Some Advanced Configuration Pre-requisite: This section requires basic understanding of networking concepts. This section explains NetGenie’s advanced security configurations that includes firewall, port forwarding, custom Intrusion Prevention System and many more.  How can I make sure that if any user remains inactive for more than 10 minutes, he/she gets logged off? You can set the User Timeout as 10 minutes such that if any user remains inactive for longer than 10 minutes, he/she gets logged off, in other words, his/her session expires.

  • Page 73: The Parental Controls That I Have Applied Are Not Working Properly. What Can Be The Reason

    User Guide  The Parental Controls that I have applied are not working properly. What can be the reason? Parental Controls may not work properly in either of the following scenarios. Scenario 1: If the time zone configured in user-device(s) is different than that of NetGenie, the access-control schedules you set do not work according to expectation.

  • Page 74: How To Port-Forward Http Traffic To An Internally Hosted Web-Server

    User Guide Screen - Port Forwarding Screen- Port Forwarding Rule 8. To delete a Port Forwarding Rule, select the checkbox against an “application name” and click Apply.  How to port-forward HTTP traffic to an internally hosted web-server? Port-forwarding of HTTP traffic is done in a slightly different manner than other Internet traffic. This is done in two steps: 1.
  • Page 75 User Guide 2. Create a Website Exception for the internally hosted websites, i.e., allow global access to the websites. To know how to create a Website Exception, click here. Note: If your internally hosted web pages are accessible over IP Addresses, you can create Exceptions for the IP Addresses in the same way as websites.

  • Page 76: Can I Access Netgenie Over Internet

    User Guide  Can I access NetGenie over Internet? Pre-requisite: You must know public IP Address of your network provided by your ISP in order to access NetGenie over Internet. Yes, you can access your NetGenie appliance over Internet. Please follow given below steps: 1.

  • Page 77: Is There Any Single Page From Where I Can Get The Complete Network Overview

    User Guide  Is there any single page from where I can get the complete network overview? Log in to NetGenie with administrator credentials and go to Network Settings  Overview. This page displays following details of NetGenie network: Internet ...

  • Page 78: I Want To Change The Default Ip Address Of My Netgenie Appliance, Can I Do It

    User Guide  I want to change the default IP Address of my NetGenie appliance, can I do it? Yes, you can change the default LAN IP Address of your NetGenie appliance. To do it, 1. Log in to NetGenie with administrator credentials. 2.
  • Page 79 User Guide Screen- LAN to WAN Firewall Rule 11. Create another rule with following parameters:  Direction – WAN to LAN  Protocol – TCP  Destination Port number – 80. Screen- WAN to LAN Firewall Rule...

  • Page 80: I Wish To Configure Vpn In Netgenie, How Can I Do That

    User Guide Screen- Firewall Rule List Click to remove the created rule(s). Note: You can create a maximum of 10 (ten) firewall rules through this page.  I wish to configure VPN in NetGenie, how can I do that? NetGenie supports IPSec VPN, which allows you to access your network from outside. Given below are the steps to configure a site-to-site IPSec VPN tunnel in NetGenie: 1.
  • Page 81 User Guide Screen- IPSec VPN Note: You can create a maximum of three (3) IPSec VPN connections using NetGenie. The administrator can connect or disconnect VPN connections explicitly by using the On/Off button. - Shows that the VPN is disconnected. On clicking this button, the connection gets initiated. - Shows that the VPN is connected.

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