EcoSmart ECO-21 Installation Instructions Manual page 24

installed in accordance with relevant, local electrical and plumbing codes and in accordance with the installation
instructions specified by the manufacturer. Local codes will override manufacturer's instructions at the time of
installation and if additional installation parts are required, the costs will be the responsibility of Buyer. Above ground
level installations must be protected with drip pans and drains just as the codes call for protective requirements used
in regular hot water tank installations. Buyer hereby accepts the entire responsibility for ascertaining whether they
have sufficient electrical power at their residence to operate our Electric Tankless Water Heaters as indicated in our
specifications which are readily available at our website (WWW.ECOSMARTUS.COM), in our brochures and contained in
the shipping box for installers to read before installations. If, within (30) days of purchase and prior to installation, the
Buyer finds that the purchased unit is not suitable for their demands Buyer must return the unit to the ECOSMART
office. Buyer is responsible for any charges that may be incurred to complete the return. A Buyer is eligible for a full
refund or credit ONLY if the returned unit is received by ECOSMART within thirty (30) calendar days of receipt AND
has been inspected by ECOSMART and found to be in the same condition as when purchased. Only when these two
conditions are met will a Buyer receive a refund or replacement unit. Ecosmart U.S., LLC will not accept the return of
any product without prior written approval from Ecosmart U.S., LLC and the issuance of a Return Merchandise
Authorization Number clearly marked on the outside packaging of the return shipment.
AFTER (30) CALENDAR DAYS FROM RECEIPT OF PRODUCT THERE WILL BE NO RETURNS OR WARRANTY WITHOUT
RECEIPT OF WARRANTY REGISTRATION BY ECOSMART US. BUYER ACCEPTS ALL SALES AS FINAL. ANY ALTERATION TO
THE PRODUCT VOIDS ALL WARRANTIES. Ecosmart U.S. L.L.C. IS NOT RESPONSIBLE FOR ANY OTHER CHARGE OR
EXPENSE INCURRED, OTHER THAN THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. Ecosmart U.S. L.L.C. shall not be
liable for consequential, special, incidental or contingent expenses or damages arising directly or indirectly from any
defect in or of the Product; nor will Ecosmart U.S. L.L.C. be liable for any water damage arising directly or indirectly
from the use of the Product or from the failure of or defect in any component part or connecting plumbing. Ecosmart
U.S. L.L.C. and Buyer agree to the above terms in their entirety and accept all sales as final without recourse to a credit
card company or other financial institution and hereby agree to stipulations and specifications defined within
Manufacturer's Limited Lifetime Warranty.
5. WARRANTY PROCEDURES FOR SERVICE:
Have a licensed electrician determine the exact issue that requires repair. Please
note that technical support is available for qualified technicians only (licensed electricians and/or plumbers). Technical
support that involves potentially dangerous electrical conditions is not available to unqualified persons. When
contacting Ecosmart Service Center, please be sure that the technician has a copy of the original Warranty Registration
and has reviewed the "Homeowners and Installation Manual" that was supplied with the Product. Ecosmart Technical
Assistance, at its sole discretion, will determine the best method for repair. Methods of repair include, but are not
limited to, replacement of specific part of Product or replacement of whole unit. If a whole unit requires replacement
under the terms of this Manufacturer's Warranty, the original unit must be returned to the ECOSMART office. Buyer
must secure the cost of return delivery and replacement unit with a valid U.S. credit card. Credit Card Authorization
Forms are available upon request. If the replaced unit arrives at the Ecosmart office within ten (10) calendar days of
shipment of new unit and is found to comply within the specifications of this Manufacturer's Warranty then the credit
card will not be charged, otherwise, Buyer will be charged amount of replacement unit and shipment cost as agreed
upon within Credit Card Authorization Form. If Ecosmart Technical Assistance determines a component requires
repair or replacement under the terms of this Manufacturer's Limited Lifetime Warranty, the part will be shipped via
standard ground delivery. If faster shipping service is desired, the Buyer must select and pay for same.
ANY QUESTIONS REGARDING OUR WARRANTY SHOULD BE DIRECTED TO OUR SERVICE CENTER BY
CALLING TOLL FREE 877-474-6473 BETWEEN 9:00 AM and 5:00 PM MONDAY thru FRIDAY EASTERN TIME.
NO RETURN WILL BE ACCEPTED BY ECOSMART WITHOUT PRIOR APPROVAL AND THE ISSUANCE OF RETURN
MERCHANDISE AUTHORIZATION NUMBER CLEARLY MARKED ON THE EXTERIOR OF PACKAGING.
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