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4
Troubleshooting
Installation Error Messages
Problem/Error Message
Cannot install this hardware.
There was a problem, install
this hardware:
KODAK D4000 Duplex
Photo Printer.
An error occurred during the
installation of the device.
Cannot complete this function.
Click Finish to close the
Wizard.
Printer Error Messages
Problem/Error Message
Error - Printing - Load paper
or check that the paper
installed properly.
Error - Printing - Load ribbon
or check that the ribbon
installed properly.
Error - Printing - Load the
printer with KODAK D4000
Duplex Photo Print Kit 8DL.
November 2011
Description or Causes
The printer driver requires
D4000 Printer Firmware
Version 3.0 or later. The printer
firmware currently installed
does not meet this requirement.
The printer driver uses the standard error handling provided by
the operating system. Error messages are displayed with the
spooler status window (printer queue).
NOTE: Check the operator control panel on the printer for
additional error details.
Description or Causes
• Out of paper.
• Paper is partially loaded.
• Paper ran out while loading.
• Out of ribbon.
• Ribbon is partially loaded.
The ribbon size loaded is not
long enough for the print size
requested.
Solution
• Click Finish to exit the
installer.
• Go to
www.Kodak.com/go/D4000
and download the firmware
update.
• Install the latest version of
D4000 Printer Firmware.
Solution
Load paper or check that the
paper is installed properly.
Load ribbon or check that the
ribbon is installed properly on
both the left and right sides of
the printer.
Load the 8DL ribbon or check
that the ribbon is installed
properly on both the left and
right sides of the printer.
4-1
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