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Related Manuals for Apex Digital Apex EmergeCard Remote Access
Summary of Contents for Apex Digital Apex EmergeCard Remote Access
- Page 2 EmergeCard Remote Access User Guide © 2001 Apex Inc. All rights reserved. July 2001 Printed in the United States of America Apex Part Number 053-0191-00 The information contained in this guide is subject to change without notice. Apex Inc. shall not be liable for technical or editorial errors or omissions contained herein; nor is it liable for incidental or consequential damages resulting from the furnishing, performance, or use of this material.
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Page 3: Table Of Contents
Contents 1. Overview EmergeCard Remote Access Overview... 1 Package Contents ... 2 Key Features ... 3 2. Installation System Requirements ... 4 Installation Checklist ... 5 Planning Your Emerge System Options ... 6 Installing your EmergeCard ... 8 Connecting to an OutLook Switch or a Server ... 9 Connecting to a Multi-user OutLook Switch ... - Page 4 Screen Update Rate... 33 Changed-Segment Grid... 34 Using Function Keys... 35 Setting Alternate Function Key Mapping... 36 Configuring Mouse Pointers ... 37 Synchronizing Mouse Movement ... 37 Optimizing Mouse Performance ... 38 Improving the Video Display... 39 Setting Your Switch Port Scan Rate... 41 Adjusting the Target Window Properties ...
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Page 5: Overview
1. Overview EmergeCard Remote Access Overview The EmergeCard is the fastest and most reliable way to remotely control and manage your entire server population no matter where you are, and no matter where your servers are! — The EmergeCard provides you with the first digital, customizable, universal access solution available today. -
Page 6: Package Contents
Package Contents EmergeCard CD containing the EmergeCard Remote Access User Guide and the Emerge software EmergeCard Install Card Save Your Emerge Packaging Apex ships the Emerge system in packaging designed to protect its components during shipping and handling. Save the carton and packing materials until your equipment is fully installed and operational. -
Page 7: Key Features
Key Features Feature OSCAR Compatible Many Possible Configurations Compatible Operating Systems Full Network Security Flash Memory Supported Remote Control Software Compatibility Console View Options Supported Resolutions Resolution Detection Video Control Options Programmable Function Keys Constant Connection Full Apex Service Emerge Card Remote Access User Guide Description On-Screen Configuration and Activity Reporting. -
Page 8: Installation
2. Installation System Requirements The following are the recommended systems for your EmergeCard. Recommended systems: Compaq 1850R Compaq Prosignia Series Compaq Proliant Series Dell Power Edge 6300 Dell Dimension Series HP NetServer Series IBM NetFinity Series Recommended system parameters: Pentium III 450MHz 128MB RAM NT Server 4.0 with Service Pack 4 NT network connection... -
Page 9: Installation Checklist
Installation Checklist Follow the steps outlined in the checklist below to install your Emerge remote computer system. Check the contents of the package Plan the Emerge system options Connection options Location options Remote access options Tiering options Cabling lengths Video resolution support options Install your EmergeCard Connect the Emerge system into your system in one of the following configurations: Directly to a critical server... -
Page 10: Planning Your Emerge System Options
Planning Your Emerge System Options Before you setup your new Emerge system, take a few minutes to plan your layout. A quick review of your options will facilitate a quick, trouble-free installation. System connection options You may connect your Emerge system to a single critical server or integrate it with other Apex console switches. - Page 11 Video resolution support options The Emerge supports standard high-resolution VGA video up to 1024 x 768 @75 Hz refresh rate. 640 x 480 @60 Hz 640 x 480 @72 Hz 640 x 480 @75 Hz 640 x 480 @85 Hz 800 x 600 @56 Hz 800 x 600 @60 Hz 800 x 600 @72 Hz...
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Page 12: Installing Your Emergecard
Installing your EmergeCard The exact installation procedure you will follow to install your EmergeCard will depend on the computer system brand you are using. The following instructions give you the essential steps to accomplish your installation successfully. To install your EmergeCard Ensure that the system into which you will be installing your EmergeCard is powered off and unplugged. -
Page 13: Connecting To An Outlook Switch Or A Server
Connecting to an OutLook Switch or a Server The Emerge can be attached directly to an OutLook switch or to a server to allow the remote user to gain access to servers or remotely access commands and functionality of remote switches. Connect directly to a server The Emerge can be connected directly the keyboard, monitor, and mouse ports of a server or other single computer. - Page 14 To connect to a switch console port or server Make sure the Emerge system is turned off and unplugged. Place the unit in the desired location. The maximum length of cable between the Emerge system and a computer or switch should be no more than 12 feet. Connect the video, mouse, and keyboard cable set to their respective jacks on the back panel of the Emerge system.
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Page 15: Connecting To A Multi-User Outlook Switch
Connecting to a Multi-user OutLook Switch The Emerge can be connected to an OutLook multi-user switch in two different ways: either to a user console or system port. Connect to a switch console port Emerge can be connected to one of the user console ports of the OutLook switch. Monitor installation is optional if you want to perform setup or maintenance locally at the Emerge system. - Page 16 To connect to an OutLook multi-user switch Make sure the Emerge system is turned off and unplugged. Place the unit in the desired location. Connect the video, mouse, and keyboard interconnecting cables to their respective jacks on the back panel of the EmergeCard. Connect the other end of the mouse, monitor, and keyboard interconnecting cables to their respective jacks in one of the console ports on the back panel of the OutLook switch.
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Page 17: Connecting To A Viewpoint User Pod
Connecting to a Viewpoint User Pod Attaching the Emerge to a user pod allows a remote user to utilize the OSCAR menus to access commands and functionality of the Viewpoint switch. Connect a monitor if you want to perform setup or maintenance locally at the Emerge system, and if you want to access target computers. - Page 18 To connect to a user pod Make sure the Emerge system is turned off and unplugged. Place the Emerge system in the desired location. The maximum cable length between the Emerge and the target system should be no longer than 12 feet. Connect the mouse, video, and keyboard interconnecting cables to their respective jacks on the back panel of the EmergeCard.
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Page 19: Connecting To A Viewpoint User Pod And System Pod
Connecting to a Viewpoint User Pod and System Pod Attaching the Emerge to a system pod and user pod allows a remote user to utilize the OSCAR menus to access the commands and functionality of the Viewpoint switch and perform maintenance on the Emerge system. - Page 20 To connect to a user pod and system pod Make sure the Emerge system is turned off and unplugged. Place the unit in the desired location, no longer than 12 feet from a user pod. Connect the mouse, video, and keyboard interconnecting cables to their respective jacks on the back panel of the EmergeCard.
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Page 21: Configuration
3. Configuration Configuring Your EmergeCard After installing your EmergeCard, follow the steps listed below in the Configuration Checklist before operating your new system. Configuration checklist Install and configure the Emerge software Install and configure the remote communication software Install and configure your remote communication software on the Emerge system Install and configure your remote communication software on the remote computer Access the Emerge Ensure network/modem connections are in place... -
Page 22: Install And Configure The Emerge Software
Install and Configure the Emerge Software Once your new EmergeCard is installed you will need to install your Emerge software. To install and configure your Emerge software Insert the Emerge CD into the System’s CD-ROM drive. Open up the folder "Update.xxx." Run Updatexxx.exe. -
Page 23: Operation
4. Operation Using the Emerge Application This chapter describes how to operate your Emerge software. The following checklist will help you in operating and customizing your Emerge environment. Reference the following pages for details on each topic. Application operation checklist Launch the Emerge application from your desktop (if it doesn't automatically start up.) Use the Switch Configuration Wizard to configure Emerge to recognize the switch (or switches) to which the unit is connected. -
Page 24: Launching The Emerge Application
Launching the Emerge Application To gain access from the remote computer through Emerge to the target system Double-click the Emerge icon to open the Emerge application. If this is the first time you are running the Emerge, you will use the Switch Configuration Wizard to configure Emerge to recognize the connected switch (or switches). -
Page 25: Using The Switch Configuration Wizard
Using the Switch Configuration Wizard To use the Switch Configuration Wizard Double-click the Emerge icon on the desktop of the Administrator Remote Control console to open Emerge. If this is the first time you have launched Emerge or if no windows were open the last time Emerge was closed, the Switch Configuration Wizard dialog box appears. - Page 26 Select the type of switch being used. Click Next. -or- Select (Other) if you are using an Apex compatible switch and select the associated switch model. Click Next. A dialog box appears asking if additional switches are tiered from this switch. Select Yes or No. Click Next.
- Page 27 Yes brings up a dialog box asking which ports the tiered switches are attached to. Select All or Ports. (If you select Ports, proceed to Step 10.) Click Next. If you select All, you are asked if all the switches are the same type. Select Yes or No and click Next.
- Page 28 Selecting Yes brings up a dialog box that asks you to identify the tiered switch type. Select the tiered switch and click Next. A dialog box appears where you enter the name you want associated with each Port. Select how you want the window for each Port to appear on Start up and click Next to access the next Port.
- Page 29 10 If you select Ports, a dialog box appears asking you to enter the port numbers and/or port ranges, separate port numbers and/or ranges with commas. 11 Selecting Next brings up a dialog box asking if all tiered Switches are the same type. Select Yes or No.
- Page 30 15 If you select Yes, but I want to use the same window for all ports when you first encounter the Switch Configuration Wizard dialog box and click Next, a dialog box appears asking you to enter a title for the Target System Window. 16 Enter the title you want for the Target System Window and select whether the window should be maximized or normal on Start up.
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Page 31: Beginning A Host Session
Beginning a Host Session Once you have configured your Emerge to recognize the attached switches, you can begin a host session by double-clicking the Emerge icon on the desktop to launch Emerge. To Begin a Host Session Double-click the Emerge icon on the desktop to launch the application. Click File>Start Session or press the Start/Stop Session function key F5 or click the Start Session icon on the Session toolbar. -
Page 32: Emerge Application Tool Bar
Emerge Application Tool Bar The following toolbar appears at the top of your Emerge application window. This Icon New Target Window Log File Options Exit Resolution Table Screen Update Rates Configure Function Keys Mouse Pointers Emerge Help Emerge Help Topics Current Function Key Settings About Emerge Emerge Card Remote Access User Guide... -
Page 33: Target System Tool And Status Bars
Target System Tool and Status Bars The following target system window will appear for each of the port windows you have open. This Icon Port Name/Number Start Session Stop Session Adjust Target Video Display Send Ctrl+Alt+Del Send Ctrl+Esc Current Target Resolution Target System Session Status Emerge Card Remote Access User Guide Represents This... -
Page 34: Menu Items In The Emerge Window
Menu Items in the Emerge Window This Key Represents This FILE Start/Stop Session New Target Window Log File Options Update Firmware CONFIGURE Resolution Table Screen Update Rate Function Keys Mouse Pointers Adjust Video Reset keyboard/Mouse VIEW Toolbar Status Bar Switch Port Scan Changed-segment grid Full Screen Properties... - Page 35 This Key Represents This Which Does This WINDOW New Target Window Cascade Tile Horizontally/Vertically Order by Port Number Arrange Minimized Windows HELP Contents Help Topics Function Key Help About Emerge Emerge Card Remote Access User Guide Allows you to select a different target system. Allows you to cascade multiple sessions on the screen.
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Page 36: Resolution Table
Resolution Table The Resolution Table lists the supported video resolutions and associated values. Your current resolution is the selected value. Emerge Card Remote Access User Guide Operation... -
Page 37: Optimizing Your Connection Performance
Optimizing Your Connection Performance Screen Update Rate The Screen Update Rate allows you to set the video update rate between 2 seconds and 200 milliseconds to adjust to the type of connection you are using to access your target system. If you are accessing your target system over a slower link or if you have a great deal of screen activity, you may be able to increase performance by slowing the Screen Update Rate. -
Page 38: Changed-Segment Grid
Changed-Segment Grid The Changed-Segment Grid identifies the presence and location of any screen activity. This feature is important for helping you to improve the performance of your connection. If the phase is out of adjustment, you may have screen activity that you aren’t aware of that will impact your performance over a slower connection. -
Page 39: Using Function Keys
Using Function Keys Emerge comes configured with helpful function keys that allow you to select menu items quickly. Click the Function Key Help icon on the Tool bar or look under the Help menu item to find the Function Key that has been configured for the keystrokes you want to send. Default Settings for Emerge Function Keys This Key Represents This Help Menu... -
Page 40: Setting Alternate Function Key Mapping
Setting Alternate Function Key Mapping You can change the current function key configurations or remove Emerge assignments entirely to match your existing system usage. To set alternative key mapping and function keys From Configure, select Function Keys. The Function Keys dialog box appears, allowing you to view the current key functions. -
Page 41: Configuring Mouse Pointers
Configuring Mouse Pointers Emerge offers you the ability to configure your mouse pointers for unique operating environments. Synchronize at Upper-Left Corner This option focuses the synchronization of the mouse pointer of the target system and the remote computer to the upper left corner of the image display. Use this option if you are having problems with standard mouse synchronization. -
Page 42: Optimizing Mouse Performance
Optimizing Mouse Performance Apex recommends that all servers controlled by the Emerge system be adjusted as follows prior to installation. To adjust Standard PS/2 mouse drivers Access via Control Panel>Mouse>Motion tab>Pointer Speed The mouse motion rate needs to be set all the way to SLOW. The EmergeCard device then can use a calculation matrix to move the mouse at the target server the appropriate distance and speed to match the remote client. -
Page 43: Improving The Video Display
Improving the Video Display The Emerge gathers system information from the target system through observation. Because it has an unobtrusive presence, it cannot obtain specific system information. When it obtains the video image from the target system, it digitizes the analog signal. Because its video output is based on information gathered through observation and the sampling of color bits, you may need to make slight adjustments to improve video display. - Page 44 To adjust the displayed video image of the target system Click the Video icon on the toolbar for the console switch screen to open the Adjustments dialog box or Press F6, the Adjust Settings function key, to bring up the Emerge Adjustments menu. Select Automatic and the Emerge system will make changes to the screen to attempt to align the target window in the Emerge window.
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Page 45: Setting Your Switch Port Scan Rate
Setting Your Switch Port Scan Rate If you have set Emerge to automatically scan from port to port, you can set how long it stays at each port by setting the slider on the Switch Port Scan Rate. Emerge Card Remote Access User Guide Operation... -
Page 46: Adjusting The Target Window Properties
Adjusting the Target Window Properties The Properties dialog box allows you to control various attributes of your target system including the Name, Switch Port number, and Tiered Port number. To change Target Window Properties Open the Target Window Properties dialog box under the View menu item. Type in the Name, Switch Port or Tiered Port number in the appropriate box. -
Page 47: Maintaining Log Files
Maintaining Log Files The Emerge system maintains an application log file that can be reviewed by Apex Customer Support for servicing problems. The log file settings can be modified to record specific types of information, although maintaining the default settings will help Customer Support assess operation problems. To modify log file settings Click File>Log File Options in the Emerge window. -
Page 48: Viewing Emerge Versions
Viewing Emerge Versions You can access a window displaying the current versions of the Emerge application and components that you are running. To verify the current version of the Emerge Click Help>About Apex Emerge or select the Emerge icon on the Emerge application tool bar. View all the version numbers to verify the current application and component information for your EmergeCard. -
Page 49: Troubleshooting
5. Troubleshooting Symptom Probable Cause Emerge host mouse Method that mouse movements are loses synchronization processed and transferred with target mouse Speed/acceleration settings incorrect on target system Mouse displays erratic Processing with target computer left behavior mouse in indeterminate state Slow video Large video images at high transmission... -
Page 50: Appendices
Appendices Getting Help Where to Go for Assistance Visit our Web site for the latest technical information and to download updates. www.apex.com Contact your distributor or reseller E-mail Apex Customer Support: support@apex.com Phone Apex Customer Support: 800 861-5858 Monday through Friday between 6 am and 6 pm Pacific Time What Information to Provide to Apex Customer Support Unit model number and serial number Make and model of keyboard and mouse attached to the unit. -
Page 51: Communications Regulation Information
Communications Regulation Information ENGLISH Federal Communications Notice (Class A Equipment) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable interference when the equipment is operated in a commercial environment. -
Page 52: Limited Warranty
Limited Warranty Apex Inc. warrants that the Emerge remote access card (Product) will be free from defects in materials and workmanship under normal use and service for a period of one year from the date of receipt. Any implied warranty on the switch is limited to one year. Customer Remedies Apex’s entire liability and your exclusive remedy shall be, at Apex’s option, either (a) return of the price paid or (b) repair or replacement of the Product that does not meet Apex’s Limited Warranty...