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Troubleshooting

   Also See for RCA Digital Satellite Receiver

   Related Manuals for RCA Digital Satellite Receiver

   Summary of Contents for RCA Digital Satellite Receiver

  • Page 1

    eiversatellitereceiversatellitere eceiversatellitereceiversatellite ereceiversatellitereceiversatell USER’S itereceiversatellitereceiversate llitereceiversatellitereceiversat tellitereceiversatellitereceiverd satellitereceiversatellitereceive GUIDE rsatellitereceiversatellitereceiv versatellitereceiversatelliterec eiversatellitereceiversatelliter eceiversatellitereceiversatellit ereceiversatellitereceiversatell itereceiversatellitereceiversate llitereceiversatellitereceiversat tellitereceiversatellitereceiverd satellitereceiversatellitereceive ersatellitereceiversatelliterece iversatellitereceiversatelliterec ceiversatellitereceiversatellite receiversatellitereceiversatelli tereceiversatellitereceiversatel litereceiversatellitereceiversat ellitereceiver satellit ereceiverdi s a t e llitereceiver rsatellit eceive rsat tellite recei iversat ellit terecei ersatel...

  • Page 2: Table Of Contents

    Digital Audio Output Connection .......... 13 Step 3: Place Batteries In the Remote Control ......14 Step 4: Plug In and Turn On the Digital Satellite Receiver ..14 Step 5: Connect the VCR Controller ..........14 Step 6: Using Point and Select ............16 Step 7: Interactive Setup ..............

  • Page 3

    Table of Contents Messages ..................41 Mail ................... 41 Caller ID ..................42 Using the Purchases Menu ............. 45 Reviewing and Canceling an Upcoming Purchase ....45 Spending Limits ................ 46 Pay Per View Programs ............46 Previewing and Purchasing ............. 47 Using the Attractions Guide ............

  • Page 4: Safety Information

    Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them. The numbers are located on the back of the digital satellite receiver.

  • Page 5: Setup And Connections

    DIRECTV PLUS™ System. In Setup and Connections, you’ll learn: Using the Remote • different ways to connect the digital satellite receiver to your TV • how to order programming • how to program the remote control...

  • Page 6: Step 1: Unpack The Directv Plus™ System

    Connect all components before plugging any power cords into the wall outlet. • Always turn off the digital satellite receiver, TV and other VCR Controller components before you connect or disconnect any cables. Position Cables Correctly to Avoid Audio Hum or Interference •...

  • Page 7: Jacks And Cables

    Digital Audio Output Jack* and SPDIF Cable If you own a Dolby Digital receiver that uses an optical cable-type input, use an optical (SPDIF) cable to connect the digital satellite receiver to your Dolby Digital receiver or decoder for the best sound quality. (You must remove the cover from digital audio output jack before inserting cable.)

  • Page 8: Back Of The Digital Satellite Receiver

    Setup and Connections Back of the Digital Satellite Receiver The diagram below describes each of the back panel jacks found on your digital satellite receiver. When connecting A/V cables, be sure to connect corresponding OUTPUTS and INPUTS (Video to Video, Right Audio to Right Audio, etc.). For more information on the function of the back panel jacks and many other features of your digital satellite receiver, press the MENU button and select Options from the Main menu, then select System Info.

  • Page 9

    Dolby Digital offers theatre-quality sound (six audio channels). OUT TO TV Use to connect the digital satellite receiver to your TV. However, if your TV has audio/video jacks, you should use those jacks to get better picture and sound quality.

  • Page 10: Basic Connection

    Setup and Connections Basic Connection CAUTION This connection provides a basic level of sound and picture quality and Do not stack electronic components or can be used with TVs and VCRs that do not have audio/video jacks. Note: other objects on top of the digital your back panel may not look exactly like the one shown below.

  • Page 11: Making The Connection

    Tune the TV to the VCR output channel (usually CH 3 or 4) and set your VCR to play. If your VCR is a brand other than RCA, GE, or PROSCAN, you may need to program the remote to control the VCR. See the “Using the...

  • Page 12: Advanced Connection

    Setup and Connections Advanced Connection CAUTION This connection provides better sound and picture quality than the basic Do not stack electronic components or connection and is recommended for use with TVs and VCRs or other other objects on top of the digital components that have audio/video jacks.

  • Page 13

    One S-Video cable (optional) Making the Connection Connect the OUT TO TV jack on the digital satellite receiver to the IN FROM ANT jack on the VCR with a coaxial cable. Connect the OUT TO TV jack on the VCR to the TV’s IN FROM ANT jack with a coaxial cable.

  • Page 14: Rf Remote Antenna Connection

    This connection allows your remote control to communicate with your Do not stack electronic components or digital satellite receiver even when you do not have line-of-sight to the other objects on top of the digital receiver’s front panel remote sensor. Note: your back panel may not look satellite receiver.

  • Page 15: Digital Audio Output Connection

    DIGITAL AUDIO OUTPUT Jack Using Your Component This digital satellite receiver’s optical After you connect your digital satellite receiver to a Dolby Digital digital output jack fully complies with the receiver, you must select Dolby Digital from the Options menu, then...

  • Page 16: Step 3: Place Batteries In The Remote Control

    RCA, GE, or PROSCAN, press the TV button on the remote to turn on the TV. If your TV brand is not RCA, GE, or PROSCAN, see the next section, “Using the Remote,” for details on how to program the remote to control your TV.

  • Page 17: Selecting A Vcr Type

    VCR controller to the spot where you think the sensor is located, and then follow the steps under “Selecting a VCR Type.” Selecting a VCR Type You need to tell the digital satellite receiver which VCR brand you are using. Press MENU on the remote control to bring up the Main menu.

  • Page 18: Step 6: Using Point And Select

    Setup and Connections Step 6: Interactive Setup If you installed your satellite dish antenna yourself, you may have already used the interactive setup to find the dish pointing coordinates, acquire and fine-tune the signal, and run a system test. If you need to run the interactive setup again, select Options from the Main menu, then select Interactive Setup.

  • Page 19: Using The Remote

    The universal remote can be programmed to control most brands of remote controllable VCRs, TVs, and cable boxes. If you have an RCA, GE, or PROSCAN device, you probably Using the Remote don’t need to program it at all.

  • Page 20: Remote Control Buttons

    If you are in the program guide or menu system, use the CH +/- buttons to page up and down a screen at a time. You can also use the CH +/- buttons on the top of the digital satellite receiver to change the channel.

  • Page 21

    MENU Displays the Main menu. If you are already in the menu system, press OK or MENU to select a highlighted choice. When you are using the remote control to operate an RCA, GE, or PROSCAN VCR (the remote is in VCR mode), the MENU button functions as a PROGRAM button.

  • Page 22: Programming The Remote Control

    Programming the Remote Control Device buttons and ON•OFF button The digital satellite receiver’s remote can be programmed to control most brands of remote controllable devices. The remote is already programmed to control most RCA, GE and PROSCAN devices; it may need to be programmed to control other manufacturers’...

  • Page 23: Using The Remote To Control A Device

    Using the Remote Using Direct Entry This remote control may not operate all Turn on the device to be programmed. models of the brands that are shown. Use the codes shown in this manual, or on Look up the brand and code number(s) for the device on the code the sheet packed with your remote.

  • Page 24: Controlling A Second Satellite Receiver

    Radio Shack/Realistic ........1000, 1004, 1006 Janeil ..................1174 ........1012, 1038, 1049, 1095, 1162, 1171, 1172 JBL ....................1062 RCA ..... 1000, 1003, 1004, 1005, 1006, 1007, 1019, 1096, JCB ..................... 1002 Abex ..................1172 ...... 1098, 1099, 1100, 1101, 1102, 1103, 1129, 1179 JC Penney ...

  • Page 25

    Using the Remote JCL .................. 0008, 2021 RCA ..... 0000, 0005, 0007, 0008, 0028, 0035, 0037, 0054, JC Penney ....0002, 0005, 0007, 0008, 0014, 0016, 0030, .... 0069, 2000, 2001, 2003, 2013, 2021, 2055, 2056, 2082, ...... 0035, 0051, 0053, 2009, 2010, 2011, 2013, 2014, ....

  • Page 26

    Using the Remote Pioneer ................5033, 5034 Cable Box Satellite Receiver Pulsar ..................5026 RCA ..............5047, 5049, 5052 ABC ......5002, 5003, 5004, 5005, 5006, 5007, 5053 Chapparal ..............5056, 5057 Realistic ................5009, 5049 Antronix ............... 5008, 5009 Drake ................

  • Page 27: Program Guides

    Program Guides Program Guides What is a Program Guide? Setup and Connections A program guide is an on-screen programming schedule. There are several types of guides, each presenting the schedule in a different format. Using the program guides is easy as long as you remember Using the Remote the Point and Select rule.

  • Page 28: Anatomy Of A Program Guide

    Program Guides Anatomy Of a Program Guide The following diagram shows you the kind of information you will see in the program guides. Current user Program titles profile Current time and information To change the current user, press the and date WHO•INPUT button while in a program guide.

  • Page 29: The Channel Banner

    Program Guides The Channel Banner The channel banner appears whenever you do one of the following: • tune to a channel • press INFO, DIRECTV, AUX, or GO BACK from video • exit a program guide or menu by selecting Back On-screen icons represent frequently-used menu items.

  • Page 30: Using The Guide Button

    Program Guides Using the GUIDE Button Each time you press the GUIDE button, a different type of program guide appears. The Detail Guide The Detail Guide shows five channels in a time-and-channel format, with program information for the highlighted program. Detail Guide The Grid Guide The Grid Guide shows seven channels in a time-and-channel format.

  • Page 31: Tuning To A Program

    Program Guides Tuning To a Program To tune directly to a current program listed in the guide, point to the program and press OK. To see information about a program in the guide, point to the program and press INFO. The Program Details screen gives you several options.

  • Page 32: Additional Program Guides

    Program Guides Additional Program Guides Besides the Detail Guide and Grid Guide, there are a few more guides: the Channel Guide, the Logo Guide, and the Attractions Guide, plus the sorting variables Guide Data and Channel Groups. You can access these guides and sorting variables by selecting the Other Guides icon at the bottom of the Detail Guide and Grid Guide.

  • Page 33: The Attractions Guide

    Program Guides The Attractions Guide Displays a list of channels that show coming attractions and special events information. Other Sorting Variables The Other Guides icon also lets you sort the guide by different variables, such as future times (Guide Data), user profile channel lists, and channel groups.

  • Page 34: Sorting The Guides

    Program Guides Sorting the Guides Sorting the guide is a way of organizing the guide to show only the types of programs that interest you. There are several on-screen icons that sort the guide in different ways. The sorting icons appear at the bottom of the Grid Guide and Detail Guide.

  • Page 35

    Program Guides Movies Select the Movies icon to list movies only. After selecting Movies, the Movies icon changes to a Movies Themes icon. Movies icon Select the Movies Themes icon to sort the guide to list specific types of movies, such as comedies or musicals. This icon may change from Movies to a different topic in the future, but it will continue to function in the same way.

  • Page 36

    Program Guides The All icon resets the guide to show all available topics, channels and listings for the current profile. All icon AlphaSort ™ AlphaSort lists all the program titles in the current guide in alphabetical order. Select the AlphaSort icon to search for specific program titles that are in the current program guide in alphabetical order.

  • Page 37

    Program Guides Scout ™ The Scout icon lets you assign “Scouts” to search the guide for specific program information, such as actors’ names or program descriptions. Select the Scout icon from a program guide to view the available Scouts. Scout icon Then, point to an available Scout (one without a checkmark by its name) and select it.

  • Page 38

    Scout 1 is in use, but has not yet found anything. Scouts 2 and 4 have results. The Scout will search for information when the digital satellite receiver is off. (This may take up to 30 minutes for a full guide search.) Check a Scout’s results by selecting that Scout, then selecting Scout...

  • Page 39: The Menu System

    The Menu system The Menu System What’s a Menu? Setup and Connections The on-screen menu is a list of choices, just like a menu in a restaurant. And, just as a restaurant menu is divided into sections such as appetizers, entrees, and desserts, the on- screen menus are also separated into sections to help you find the information you need.

  • Page 40: Using The Menu System

    The Menu System Using the Menu System To bring up the Main menu, press MENU on the remote control. If the Main menu doesn’t appear when you press MENU, the remote control might not be in DIRECTV mode. Try pressing the DIRECTV button on the remote, and then MENU.

  • Page 41: Menu Descriptions

    Review or cancel upcoming purchases, review past purchases, and set spending limits. Timers Schedule the digital satellite receiver to tune to a specific channel at a specific time, or to record future programming, if your VCR has been properly set up.

  • Page 42: The Program Guide

    The Menu System The Program Guide Selecting Program Guide from the Main menu brings up your default program guide: the Detail Guide or the Grid Guide. Anatomy of a Program Guide The following diagram shows you the kind of information you will see in the Detail Guide and Grid Guide (Detail Guide shown here).

  • Page 43: Messages

    There are two ways to tell if you have mail, depending on whether the digital satellite receiver is turned on or off. • If the digital satellite receiver is turned on, the mail icon in the channel banner is highlighted. •...

  • Page 44: Caller Id

    Important Caller ID Light Setting Caller ID Light to On causes the front panel light to flash if you receive new calls while the digital satellite receiver is If you have a timer set to either watch or off. The light will flash until you turn the receiver on.

  • Page 45

    The Menu system Receiving Calls When your phone rings twice and Caller ID Message is set to On, a banner appears at the bottom of the screen. The banner may include the phone number, date, and time; or the If you’d like more information to appear name, phone number, date, and time.

  • Page 46

    The Menu System The Caller ID List Screen The digital satellite receiver can store up to 10 call entries in the Caller ID List screen. When the memory is full, a new call automatically replaces the oldest call in memory. The list also tells you if you have received multiple calls from the same number.

  • Page 47: Using The Purchases Menu

    The Menu system Using the Purchases Menu The Purchases menu allows you to review upcoming and past purchases and set spending limits. Use the Purchases menu to keep track of program purchase spending. The list of purchases may be longer than one screen; use the up and down arrow buttons to see more items.

  • Page 48: Spending Limits

    Pay Per View (PPV) programs are DIRECTV programs that you can ® purchase—like a movie ticket—if you subscribe to DIRECTV programming and have your digital satellite receiver connected to a telephone line (see the “Setup and Connections” section for more information). You can preview movies on certain channels to determine if you would like to purchase them.

  • Page 49: Previewing And Purchasing

    If you want to order PPV programs using the on-screen menus, you need to connect your digital satellite receiver to a telephone line. You may need to enter your four-digit password to order a PPV program if it costs more than the spending limit you set up in the Profiles or Purchases menu.

  • Page 50: Using The Attractions Guide

    The Menu System Using the Attractions Guide Your program providers may offer future programming events not currently listed in your program guide. These events are called “Coming Attractions,” and can be previewed in the Attractions Guide. Press the GUIDE button on the remote control. Use the down arrow button to move the highlight to the bottom of the screen.

  • Page 51: Timers Feature

    The Menu system Timers Feature The Timers feature allows you to preset your digital satellite receiver to automatically tune to a particular channel at a predetermined time. To use the Timers feature, select Timers from the Main menu. Select a If you subscribe to Caller ID service, note Timer (1–8) and then use the arrow buttons to complete the on-screen...

  • Page 52

    The Menu System Recording with a Timer If you choose Record instead of Watch when setting a Timer (and have set up your VCR as previously discussed), the Timer will turn on your VCR, then start and stop recording a program. To record with timers: •...

  • Page 53: Profiles

    The Menu system Profiles When you select Profiles from the Main menu, the first screen you see presents a menu of user profiles from which to choose. In addition to the Family profile, you can create as many as four different profiles that can be easily accessed using the WHO•INPUT button on the remote control.

  • Page 54: Setting The Rating Limit

    The Menu System Add or Delete All Channels You might be able to save time when creating a channel list by using the Add All Channels option or the Delete All Channels option before removing or adding individual channels. Also, program providers may make additional channels available. To prevent new channels from appearing in a profile channel list, choose Delete All Channels and checkmark only the channels you want to appear in the list.

  • Page 55: Viewing Hours

    The Menu system Viewing Hours Use the Viewing Hours option to limit the total amount of time, as well as the time of day, that a user can watch programming. Point to Viewing Hours, and press OK. You can limit viewing seven days a week. Use the digits on the remote control or point to the + or –...

  • Page 56: Locking A User's Profile

    The Menu System Locking a User’s Profile Users can be assigned a personal password to lock their profile. When a password is assigned, users must enter the password before they can view programs using that profile. Profile passwords do not allow access to, or editing of, the profile limits.

  • Page 57: Unlocking The System

    If you enter the password to override a limit, all limits are unlocked until accessed and changed. you turn off the digital satellite receiver. When you turn on the receiver Yellow Unlock icon: The system is locked, again, the system will be locked, and the Family profile channel list will but no limits are in effect.

  • Page 58: Choosing Your Profile

    The Menu System Choosing Your Profile Each time you turn on the digital satellite receiver, the Family profile is selected by default. To select a different profile: Press the WHO•INPUT button to scroll through the profiles. The WHO•INPUT button toggles through the profiles.

  • Page 59: Options

    Remote Control Shows a descriptive list of the remote control buttons. Front Panel Shows a list of the digital satellite receiver’s front (top) panel features. Point to an item to see a brief description. Back Panel Shows a list of the digital satellite receiver’s back panel features.

  • Page 60: Look And Feel

    The Menu System Look and Feel Default Guide Lets you choose which guide appears first when you press the GUIDE button on the remote control. The choices are Grid Guide or Detail Guide. Color Scheme Lets you pick which colors appear in the guide and menu systems.

  • Page 61

    The Menu system 6. Choose up to eight menu items to include in your customized menu by checkmarking them with the OK button. Choose which menu items to include in your customized Fetch menu. 7. Press the left arrow button to confirm your selections and return to the menu.

  • Page 62: System Options

    DIRECTV System. Set VCR Type To use the One-Touch Record and Timer recording features, you need to tell the digital satellite receiver which VCR brand you are using, and have your VCR Controller connected (see the “Setup and Connections” section for details on connecting your VCR Controller).

  • Page 63: Audio Language

    Audio Language display screen. Point to the audio language or audio type you want and press OK. The digital satellite receiver will then automatically set the audio program to the selected audio program type or language, when available.

  • Page 64: Dolby Digital

    Autoselect is recommended for most situations. • No to send a digital audio stream in PCM format. This digital satellite receiver’s optical digital output jack fully complies with the international standard governing this type of jack (IEC958), and is designed for...

  • Page 65: Alternate Data

    Selects from among the available data channels. Upgrades Your digital satellite receiver is able to receive upgrades or modifications to some of its features and functions. These modifications will occur automatically, usually at times when your receiver would likely be turned off.

  • Page 66: Dish Pointing

    The Menu System Dish Pointing The Dish Pointing menu helps you set up your digital satellite receiver and optimize your reception of the satellite signal. Selecting Dish Type It is important to complete each of the following steps required for your satellite dish antenna.

  • Page 67: Find Your Dish Pointing Coordinates

    The Menu system Find Your Dish Pointing Coordinates If you already know your dish pointing coordinates and have placed your dish, you can proceed to the next step in this book, “Using the On- screen Signal Meter.” If not, you only need to use one of the available methods (ZIP Code, City, Latitude/Longitude) to find your dish pointing coordinates.

  • Page 68: Using The Onscreen Signal Meter

    The Menu System Using the On-screen Signal Meter The signal strength meter is used to determine whether or not you are receiving the satellite signal; it also indicates the strength of the satellite signal. Follow these steps to bring up the on-screen signal meter: Press MENU on the remote control to bring up the Main menu.

  • Page 69: Tips & Troubleshooting

    Tips & Troubleshooting Tips & Troubleshooting Tips for Solving Problems Setup and Connections You may have some questions about using your DIRECTV PLUS™ System that you are unsure how to answer. This section provides the answers to such questions. You will find out how to access your video input channel, run a system test, and diagnose and correct problems.

  • Page 70: Troubleshooting

    Tips & Troubleshooting Troubleshooting Wrong picture The digital satellite receiver and most VCRs let you toggle between signals. If you don’t see the signal you think you should be seeing, try using these buttons to toggle between the signals: •...

  • Page 71: Finding The Video Input Channel On Your Tv

    Note: If your TV is connected with just coaxial cables, you only need to tune to channel 3 or 4. If you used audio/video cables to connect your TV to the digital satellite receiver, you must tune your TV to the video input channel to view DIRECTV ®...

  • Page 72: Running The System Test

    • the access card is installed in the digital satellite receiver. Follow these steps to run the diagnostics system test on your DIRECTV PLUS™ System. Turn on your TV and the digital satellite receiver.

  • Page 73: Appendix A: Warranty Information

    Appendix A: Warranty Information Repair Help Thomson Consumer Electronics offers hardware repair service if you encounter any problems with your DIRECTV PLUS™ System. Many problems can be diagnosed over the phone, or if necessary a replacement unit can be shipped to you. Please have your DIRECTV PLUS™ System model, serial number and date of purchase ready when you call.

  • Page 74: What Your Warranty Covers

    Appendix A: Warranty Information RCA SATELLITE SYSTEM LIMITED WARRANTY What your warranty covers: • Any defect in materials or workmanship. For how long after your purchase: • 90 days - Unit exchange, which includes parts and labor. • 91 days to 1 year - Unit exchange, which includes parts only; you pay the labor.

  • Page 75

    Appendix A: Warranty Information To receive a replacement receiver after we have received your unit: • Write the RA number on the outside of the carton used to return the unit. Make sure you insure your shipment in case of damage or loss. •...

  • Page 76: Appendix B: Fcc Regulations

    Appendix B: FCC Regulations FCC Registration Information Your digital satellite receiver is registered with the Federal Communications Commission and is in compliance with parts 15B and 68, FCC Rules and Regulations. Notification to the Local Telephone Company. On the back of this equipment is a label indicating among other information, the FCC Registration number and Ringer Equivalence Number (REN) for the equipment.

  • Page 77: Appendix C: Accessories

    Appendix C: Accessories Accessory Order Form RG-6 Coaxial Burial Cable Part No. Price Description Total with weatherproof “F” RG-6 Coaxial Cable connectors comes in a variety of lengths. 12 feet D912 $12.95 25 feet D925 $15.95 S-Video Cable comes in 12 foot lengths.

  • Page 78

    Appendix C: Accessories Placing an Order Charge your order on your VISA, MasterCard, or Discover Card To place your order by phone, have your Visa, MasterCard by filling in below or Discover Card ready and call the toll-free number listed USE YOUR CREDIT CARD below.

  • Page 79: Index

    Index Signal meter 66 SKIP button 18 Fetch 58 Passwords 54 Sorting by Access card 60 FETCH button 18 Problems, solving 68 number 16 All icon 34 Front panel light 42 Profiles Accessories 75 AlphaSort icon 34 channel lists 51 All button 34 Movies icon 33 choosing 56...

  • Page 80

    If your DIRECTV PLUS™ System needs service, please contact your dealer or the nearest Service Center from the Yellow Pages. Please do not send any products to the Indianapolis address listed in this manual or on the carton. This will only add delays in service for your product.

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