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doesn't work.
Are the width guides adjusted properly?
Adjust the width guides so that they can hold properly the plate
Dirty or slipping rollers?
Clean carefully the rollers.
Is the cleaning roller installed properly?
Ensure that the cleaning roller has been properly installed.
Is the plate positioned correctly in the printer?
See 2 sections 7 and 8.
Printing problems due to dirty
Are there any dirt or debris adhering to the plate?
Before loading a plate into the printer, ensure that it is clean. Clean the cleaning roller
regularly with a cloth a little wet.
Print faints at the top or bottom of the print area or streaks appear
Is the item warped?
If the print head doesn't touch a rigid plate evenly throughout its surface, some of the print
characters may faint, or may appear streaks.
Don't use warped items. Always store items properly to prevent their warping.
Horizontal streaks appear on the print
Is the print head dirty?
Clean the print head being careful not to scratch it.
Cleaning cassette end
Is there any spare cleaning cassette?
When the cleaning tape end has been reached, the following message appears on the
display: No Cleaning Tape Change cassette. Replace the cleaning cassette. If you don't have
a spare cleaning cassette, press Cancel to clear the message. Now put HTP500 V2 in Auto
cleaning mode and set this Option to NO. The cleaning roller is automatically cleaned while
using the printer.
Plate size unknown
Do the plate sizes match the ones set in your PC?
Before printing, the print parameters appear on the display for confirmation. Therefore always
make sure that the item sizes match the item sizes set in the PC. If you need to gauge the
item you can always use the scale on the edge of the printer tray.
7.3 PRINTER MESSAGES / ERRORS
If the print is in progress and one of these messages appears on the HTP500 V2 display,
proceed as follows:
7.3.1 WRITING PROBLEMS
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