Cisco uBR924 Installation Manual page 70

Troubleshooting Subsystems
Verify that the network card is installed properly and that necessary software drivers have been installed
and are running on the computer. Consult the user guide or other documentation that accompanied the
network card. Contact technical support for the network card manufacturer as necessary.
Is the computer preconfigured to work with special software such as America Online? Some computers
Step 3
come with dialup adapters preconfigured to work with special software. To ensure the setup is correct,
follow the procedures below.
Setting the Internet Properties
a. Turn on your PC and enter your network username and password.
Choose Start:Settings:Control Panel to display the Control Panel.
b.
Double-click the Internet icon. The Internet Properties window appears with the General tab in the
c.
foreground.
d. Click the Connection tab. The Internet Properties Connection tab displays. The Connect to the
Internet: as needed check box is checked and the name of the dialup adapter appears in the Dial-Up
Networking connection list box.
e. Click the Connect to the Internet: as needed check box to deselect the option.
Note The check box must not be checked. If the checkbox is checked, the computer attempts to
open a dialup adapter connection each time a network application is started.
f. Click OK.
g. From the Control Panel, double-click the System icon. The System Properties window displays
with the General tab in the foreground.
h. Click the Device Manager tab.
i. Click the Network adapter selection. Make sure the display does not contain either a red "X" or a
yellow exclamation point.
j. Click OK.
Setting Network Components
a. Turn on your PC and enter your network user name and password.
b. Choose Start:Settings:Control Panel to display the Control Panel.
Double-click the Network icon. The Network window appears with the Configuration tab in the
c.
foreground.
d. Scroll the list box until the particular dialup adapter selection appears. If the computer has America
Online installed, two network components will be displayed: AOL Dialup Adapter and
TCP/IP:AOL Dialup Adapter.
Note
If the subscriber does not intend to use America Online, remove both these components from the
e.
Network components list box:
•
•
Cisco uBR924 Router Hardware Installation Guide
4-10
The computer might have more than one dialup adapter. Be sure to select the right
dialup adapter.
Click AOL Dialup Adapter to highlight it. Click Remove.
Click TCP/IP:AOL Dialup Adapter to highlight it. Click Remove.
Chapter 4 Troubleshooting
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