Troubleshooting - Sony Up-CR20L Basic Operation Manual

5
Load the paper roll.
* Be sure to load the paper roll with the arrow on the
seal pointing inside the unit.
6
Remove the seal affi xed to the paper roll.
* Be sure to remove the seal completely. In addition,
remove the seal slowly to avoid leaving parts of the
adhesive on the paper.
7
Close the paper door.
Replacing the Ink Ribbon
1
Open the ribbon door.
2
Remove the ribbon tray.
3
Remove the ink ribbon.
4
Detach the white spool of the ink ribbon from
the black spool.
5
Gently unravel the ribbon without loosening it,
and place it in the ribbon tray.
6
Hold the center of the ribbon tray, and load it
into the unit.
7
Close the ribbon door.

Troubleshooting

Symptom Cause/Remedy
The printer does not The printer may be turned off.
feed the correct Turn on the printer.
amount of paper The paper roll may have been
automatically when loaded with its left and right
you close the paper sides reversed.
door and ribbon door Load the paper roll in the
after loading the proper direction.
paper roll and ink
ribbon.
Cannot load ink You may be trying to load
ribbon. the ink ribbon spools into the
wrong holders.
Load each spool into its
proper holder on the ribbon
tray.
Cannot load paper You may be trying to load a
roll. printing pack that is 152 mm
(6 inches) in width (2UPC-R204/
C26/R206 series) while the
paper adapters are attached.
Remove the adaptors and
then load the paper roll.
Paper roll was Paper roll may not have been
loaded, but "no loaded correctly.
paper" message Ensure that paper roll is
appears. loaded correctly.
Ink ribbon was Ribbon may not have been
loaded, but "no ink loaded correctly.
ribbon" message Ensure that ribbon is loaded
appears. correctly.
Out of paper This is not a defect. Some spare
message appears, paper will be left over.
but there is still paper Remove the leftover paper
in the unit. and load a new ink ribbon
and paper roll.
There is a white You may be trying to load a
margin on the printed printing pack that is 127 mm
image. (5 inches) in width (2UPC-R203/
R205 series) without the paper
adapters attached.
Attach the paper adapters.
A vertical white Dust may have accumulated
stripe appears on the on the thermal head.
printout. Clean the interior of the
printer.
Symptom Cause/Remedy
Display not on or Depending on the display
diffi cult to see. angle, the display may not be
visible or may be diffi cult to
see.
The display angle can be
adjusted. Adjust the angle
of the display to improve
the display appearance.
Image data cannot A mounted memory card does
be read. not contain any data.
Insert a memory card that
contains image data.
Data has been recorded in a
format that the unit does not
recognize.
Be sure to store image data
in a format that the unit can
recognize.
The memory card may not be
properly inserted.
Make sure that the memory
card is fully inserted.
The memory card may not
be inserted in the correct
direction.
Set the memory card in
the direction shown on the
operation screen.