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Table of Contents
Troubleshooting
Related Manuals for Empire Vent-Free Log Sets
Summary of Contents for Empire Vent-Free Log Sets
- Page 1 If you do not wish to receive these, please check this box. ** Empire’s web sites list servicing companies. If you wish to have your company/location listed, please provide the service contact information. This information will be published:...
- Page 3 Fireplace Technical Service And Troubleshooting Manual...
- Page 4 TABLE OF CONTENTS Section Page Vent Free Fireplace Troubleshooting ..................1:1 Pilot Flame Characteristics For Vent Free ................1:12 Clearances And Ventilation For Vent Free ................1:14 Direct Vent Fireplace Troubleshooting ...................2:1 Venting Examples .........................2:12 Venting Clearances .......................2:18 Vent Kits ..........................2:21 B Vent Fireplace Troubleshooting ..................3:1 Control Valves And Devices ....................4:1 Pilot Assemblies (ODS)......................4:2 Gas Valves ..........................4:6...
- Page 5 Vent Free Fireplace Troubleshooting Sect1:1...
- Page 6 MODELS: Vent-Free Log Sets PURPOSE: This is a general information bulletin written to insure the proper installation, application, and use of vent-free log sets. There are many factors that come into play when there is an occurrence of sooting with any log set. We have compiled the following informtion to cover any potential issue that can create sooting.
- Page 7 DIAGNOSING VENT FREE FIREPLACES Sect1:3...
- Page 8 DIAGNOSING VENT FREE FIREPLACES Sect1:4...
- Page 9 DIAGNOSING VENT FREE FIREPLACES Sect1:5...
- Page 10 DIAGNOSING VENT FREE FIREPLACES Sect1:6...
- Page 11 DIAGNOSING VENT FREE FIREPLACES Sect1:7...
- Page 12 DIAGNOSING VENT FREE FIREPLACES Sect1:8...
- Page 13 DIAGNOSING VENT FREE FIREPLACES Sect1:9...
- Page 14 DIAGNOSING VENT FREE FIREPLACES Sect1:10...
- Page 15 SOOTING CAUSES Sect1:11...
- Page 16 Pilot FlAME CHARACtERiStiCS Figures 1 and 4 show a correct pilot flame pattern. The correct 2. Blow air pressure through the holes indicated by the arrows. flame will be blue and will extend beyond the thermocouple. The This will blow out foreign materials such as dust, lint and spider flame will surround the thermocouple just below the tip.
- Page 17 TROUBLESHOOTING SYMPTOMS - POSSIBLE CAUSES AND CORRECTION 1. When ignitor button is pressed, there is no spark at ODS/ c. Manual Shutoff valve not fully open - Fully open manual pilot. shutoff valve. d. Thermocouple connection loose at control valve - Hand a.
- Page 18 PROVISIONS FOR ADEQUATE COMBUSTION & VENTILATION AIR This heater shall not be installed in a confined space unless provisions are provided for adequate combustion and ventilation air. The National Fuel Gas Code defines a confined space as a space whose volume is less than 50 cubic feet per 1,000 Btu per hour (4.8m per kw) of the aggregate input rating of all appliances installed in that space and an...
- Page 19 Don’t remove crushed media additional bag of ceramic media, part number, 12389 can be from inside burner box. ordered from Empire Comfort Systems, Inc. • Inspect and clean burner air intake holes. Remove lint or particles with brush.
- Page 20 ONLY BE PLACED ON THE FIREPLACE FLOOR. Replacement of loose material (glowing embers) must be purchased from Empire Comfort Systems, Inc. Application of excess loose material (glowing embers) may adversely affect performance of the heater. WARNING: All previously applied loose material must be removed prior to reapplication.
- Page 21 Sect1:17...
- Page 22 SERVICE NOTES Sect1:18...
- Page 23 SERVICE NOTES Sect1:19...
- Page 24 Sect1:20...
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Page 25: Troubleshooting
Direct Vent Fireplace Troubleshooting Sec2:1... - Page 26 DIAGNOSING DIRECT VENT FIREPLACES Sec2:2...
- Page 27 DIAGNOSING DIRECT VENT FIREPLACES Sec2:3...
- Page 28 DIAGNOSING DIRECT VENT FIREPLACES Sec2:4...
- Page 29 DIAGNOSING DIRECT VENT FIREPLACES Sec2:5...
- Page 30 DIAGNOSING DIRECT VENT FIREPLACES Sec2:6...
- Page 31 DIAGNOSING DIRECT VENT FIREPLACES Sec2:7...
- Page 32 DIAGNOSING DIRECT VENT FIREPLACES Sec2:8...
- Page 33 DIAGNOSING DIRECT VENT FIREPLACES Sec2:9...
- Page 34 DIAGNOSING DIRECT VENT FIREPLACES Sec2:10...
- Page 35 SOOTING CAUSES Sec2:11...
- Page 36 VENTING FIREPLACE - TOP Venting Graph (Dimensions in Feet) To Use the Vent Graph (Figure 9) 1. Determine the height of the center of the horizontal vent pipe. Using this dimension on the Sidewall Vent Graph, locate the point it intersects with the slanted graph line.
- Page 37 EXAMPLES - TOP VENT RUN 24” 24” MINIMUM CLEARANCE TO COMBUSTIBLES Figure 11 Figure 10 Figure 12 Sec2:13...
- Page 38 VENTING FIREPLACE - REAR Venting Graph (Dimensions in Feet) To Use the Vent Graph (Figure 13) REAR EXIT - VERTICAL AND HORIZONTAL TERMINATION 1. Determine the height of the center of the (DIMENSIONS IN FEET) horizontal vent pipe. Using this dimension on the Sidewall Vent Graph, locate the point it intersects with the slanted graph line.
- Page 39 EXAMPLES - REAR VENT RUN Model Maximum Pipe Length H1 DVD32 24" DVD36 24" DVD42 24" DVD48 6" Figure 15 Figure 14 Model Maximum Pipe Length H1 DVD32 24" DVD36 24" DVD42 18" DVD48 Figure 16 Figure 17 Sec2:15...
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Page 40: Vertical Venting
REAR VENT CONVERSION VERTICAL VENTING HORIZONTAL VENTING Note: Discard insulation & retainer when venting off top of fireplace. INLET VENT Note : Discard insulation COVER PLATE & retainer when using vertical venting off Note : It is recommended that the FLUE COVER PLATE flue cover plate tab be pulled outward prior to removal. - Page 41 (MAXIMUM OF THREE 90 ELBOWS) (MAXIMUM OF TWO 90 ELBOWS) ecial Venting Components (Simpson Duravent) See Empire Comfort Systems Retail Price List for Simpson Duravent part numbers and pricing. Special DV Vent Kits Available from Empire Comfort Systesm, Inc. dealers DVVK-4FV Vertical Flex Vent Kit 4"...
- Page 42 VENT CLEARANCES Figure 19 *Clearance above grade, veranda, porch, deck or balcony clearance to non-mechanical air supply inlet to building or [*12 inches (30cm) minimum] the combustion air inlet to any other appliance [*12 inches (30cm) minimum for appliances ≤ 100,000 Btuh (30 kW) clearance to window or door that may be opened [*12 inches (30cm) minimum for appliances <...
- Page 43 TERMINATION CLEARANCES Termination clearance for buildings with combustible and noncombustible exteriors. Figure 20 Vertical Sidewall Installations important! Minimum clearance between vent pipes and combustible materials is three (3") (76mm) on top, and (1") (25mm) on bottom and sides. important! When vent termination exits through foundation less than 20" below siding outcrop, the vent pipe must extend outward so that the horizontal vent terminal is located flush to, or beyond the outcrop siding.
- Page 44 VERTICAL TERMINATION LOWEST DISCHARGE OPENING VENT CAP GAS VENT ROOF PITCH IS X/12 H (Min.) - Minimum height from roof to lowest discharge opening ROOF PITCH H (Min.) Flat to 6/12 12" (305 mm) 6/12 to 7/12 15" (381 mm) Over 7/12 to 8/12 18"...
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Page 45: Installation Instructions
DVVK-4FV DIRECT VENT TERMINATION KIT installation instructions This termination kit can only be used with Empire Comfort Systems direct vent fireplaces listed for use with DVVK-4FV Vertical Flex Vent Kit. Please review the instructions packaged with your fireplace and verify the fireplace model number. - Page 46 PRE-INSTALLATION INFORMATION: Items Required For Installation: tools Building Supplies Phillips Screwdriver Framing Materials Hammer Wall Finishing Materials Saw and/or saber saw Caulking Material (Noncombustible) Level Support Strap supplies Measuring Tape Electric Drill and Bits Pliers Square Tin Snips Before You Start: Plan your installation.
- Page 47 DVVK-4FV DIRECT VENT TERMINATION KIT (continued) Step-By-Step Installation For Flex DV Kit 1. Unpack vent components and check all items for shipping Next, determine the location for the cutout in the roof open- damage. ing. This opening must be large enough to provide a mini- 2.
- Page 48 10. With the flex vent assembly and the 48” long hard pipe 13. Now the pre-assembled vent system may be carried to the components laid out on the floor, begin securing these parts roof, then lowered through the roof cutout opening (see step together.
- Page 49 DVVK-4FV DIRECT VENT TERMINATION KIT (continued) 17. To attach the vent connections at the fireplace, be sure the 7” 21. An additional storm collar band is provided in kit that may be diameter adapter collar has been installed per step 3. Apply used as an attic insulation shield.
- Page 50 Vertical Termination Storm 4' Long Rigid Pipe Collar Roof Flashing Adjustable Roof Jack Roof Assembly Exterior Clearance to Combustibles Required From Vent Pipe Clamps At Flue & Inlet Vent Connections Adjustable Storm Collar (Use TO Firestop/Thimble Keep Insulation Out Of Assembly Thimble Assembly) Ceiling...
- Page 51 DVVK-4FV DIRECT VENT TERMINATION KIT (continued) Vertical Flex Termination Kit item Quantity Number item Description Repair Part No. Supplied 4”/7” Vertical Termination Cap MF100038 Roof Support Kit MF100503 2 Ply Alum Flex 4” Diameter by 6 ft. MF04ALA2F006 2 Ply Alum Flex 7” Diameter by 6 ft. MF07ALA2F006 4”/7”...
- Page 52 NOTE: If installing onto wood, lap, or vinyl siding, the vinyl siding kit should be used (sold separately, part number DV-822). 9” The vinyl siding vent kit, DV-822, is available from Empire Comfort Figure 28 Systems, Inc. The depth is 3” (76mm), which enables the vent cap to be extended away from vinyl siding or projections.
- Page 53 DVVK-4RE VENT KIT INSTALLATION INSTRUCTIONS (continued) the opposite end. Do not crimp or enlarge tube. 8. Attach the 4” (102mm) diameter flue outlet tube onto the rigid VINYL SIDING KIT DV822 venting system or directly to fireplace. Ensure the 4” (102mm) OUTSIDE MOUNTING diameter flue outlet tube is placed as far as possible onto the rigid PLATE...
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Page 54: Parts List
DVVK-4RE VENT KIT INSTALLATION INSTRUCTIONS (continued) Follow correct option according to venting method. Connecting to Rigid Vent System If the air inlet and flue outlet tubes are to be connected to a rigid Connecting Directly to Fireplace venting system (and not directly to the back of the unit), then do If the air inlet and flue outlet tubes are to be connected directly to not use the gasket provided. - Page 55 DVVK-4F FLEX VENT INSTRUCTIONS The DVVK-4F FLEX VENT KIT includes the following components: • (1) Horizontal Termination Cap • (1) 7" dia. Outer Vent adapter collar • (1) 4-foot section of Flex vent with spacers (4" flue/7" outer • (1) Wall Firestop/Thimble Assembly pipe) •...
- Page 56 SERVICE NOTES Sec2:32...
- Page 57 SERVICE NOTES Sec2:33...
- Page 58 Sec2:34...
- Page 59 B Vent Fireplace Troubleshooting Sec3:1...
- Page 60 DIAGNOSING B VENT FIREPLACES Sec3:2...
- Page 61 DIAGNOSING B VENT FIREPLACES Sec3:3...
- Page 62 DIAGNOSING B VENT FIREPLACES Sec3:4...
- Page 63 DIAGNOSING B VENT FIREPLACES Sec3:5...
- Page 64 DIAGNOSING B VENT FIREPLACES Sec3:6...
- Page 65 DIAGNOSING B VENT FIREPLACES Sec3:7...
- Page 66 DIAGNOSING B VENT FIREPLACES Sec3:8...
- Page 67 DIAGNOSING B VENT FIREPLACES Sec3:9...
- Page 68 DIAGNOSING B VENT FIREPLACES Sec3:10...
- Page 69 SOOTING CAUSES Sec3:11...
- Page 70 SERVICE NOTES Sec3:12...
- Page 71 SERVICE NOTES Sec3:13...
- Page 72 Sec3:14...
- Page 73 Control Valve and Control Devices Sec4:1...
- Page 74 Sec4:2...
- Page 75 Sec4:3...
- Page 76 Hot Junction 450° temperature difference between Hot and Cold Junction Cold Junction Mounting Nut Thermopile Lead Negative Terminal (White) Positive Terminal (Red) 750 MV Maximum Sec4:4...
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Page 77: Lighting Instructions
STANDING PILOT LIGHTING INSTRUCTIONS FOR YOUR SAFETY, READ BEFORE LIGHTING Warning: If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury or loss of life. A. This appliance has a pilot which must be lighted by hand. •... - Page 78 RobertShaw Valve ElectroHeat Dexen Sec4:6...
- Page 79 Sec4:7...
- Page 80 Sec4:8...
- Page 81 Robertshaw Valve Check FROM DESIRED READING CHECK FOR TH/TP 450 - 550 MV Proper MV output for Pilot Only Burning thermopile TH/TP 40% - 60% Drop Proper Gas Valve Operation Unit Calling for Heat TH/TP 9 to 11 OHMS Pilot magnetic safety coil 1.3 to 1.7 OHMS Burner head magnetic coil End of Black Wire...
- Page 82 Sec4:10...
- Page 83 SIT Valve Check FROM DESIRED READING CHECK FOR TH/TP 450 - 550 MV Proper MV output for Pilot Only Burning thermopile TH/TP 40% - 60% Drop Proper Gas Valve Operation Unit Calling for Heat TH/TP 9 to 11 OHMS Pilot magnetic safety coil 1.3 to 1.7 OHMS Burner head magnetic coil End of Black Wire...
- Page 84 Sec4:12...
- Page 85 Sec4:13...
- Page 86 Sec4:14...
- Page 87 STANDING PILOT WIRING DIAGRAM (OPTIONAL) THERMOSTAT (OPTIONAL) WALL SWITCH Figure 33 Sec4:15...
- Page 88 Sec4:16...
- Page 89 Sec4:17...
- Page 90 DIRECT IGNITION WIRING DIAGRAM (OPTIONAL) (OPTIONAL) ON/OFF WALL REMOTE CONTROL SWITCH OR 120 VOLT RECEIVER THERMOSTAT 120V (INSTALLER PROVIDED) GAS VALVE (Wiring without remote) BLACK WHITE GREEN LED LIGHT SPARK IGNITOR JUNCTION BOX CONTROL MODULE LED CODES Steady ON Normal operation, power ON to control 2 Flashes 3 unsuccessful ignition trials 3 Flashes...
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Page 91: For Your Safety Read Before Lighting
DIRECT IGNITION LIGHTING INSTRUCTIONS FOR YOUR SAFETY READ BEFORE LIGHTING Warning: if you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury, or loss of life. A. BEFORE LIGHTING smell all around the heater area for gas. B. - Page 92 Sec4:20...
- Page 93 Sec4:21...
- Page 94 DIAGNOSING IP FIREPLACES Sec4:22...
- Page 95 TROUBLESHOOTING THE INTERMITTENT GAS PILOT ELECTRONIC SYSTEM RobertShaw SP745 SYMPTOM POSSIBLE CAUSES CORRECTIVE ACTION 1. No spark and A. Faulty transformer Confirm 24Vac output from transformer (red and blue leads). If no, then replace transformer. pilot gas Note: Before replacing transformer, check wiring for loose connections or broken wires and repair as needed.
- Page 96 INTERMITTENT PILOT OPERATING INSTRUCTIONS The intermittent pilot (120/24 volt system) is ON when the main Label all wires prior to disconnection when servicing controls. burner is ON. When the main burner is OFF the intermittent pilot Wiring errors can cause improper and dangerous operation. is OFF.
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Page 97: To Turn Off Gas To Appliance
INTERMITTENT PILOT LIGHTING INSTURCTIONS FOR YOUR SAFETY, READ BEFORE LIGHTING WARNING: If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury or loss of life. A. This appliance is equipped with an ignition device which C. - Page 98 Sec4:26...
- Page 99 Sec4:27...
- Page 100 RF STANDING PILOT OPERATING INSTRUCTIONS Features Benefits • Self powered millivolt receiver/valve • No external power or batteries required to operate valve and flame modulation • Thermostat performance • Flame cycles and modulates such that heat output equals heat loss from the room •...
- Page 101 RF TRANSMITTER FUNCTIONS FIRST USE OF TRANSMITTER Status Action Begin communication between transmitter and receiver/valve. Move LOCAL/REMOTE Switch to LOCAL position for at least two seconds; then move switch to the REMOTE position. Transmit unique code. Press Fan or Flame key within 30 seconds. Confirm recognition between transmitter and receiver/valve.
- Page 102 RF WIRING DIAGRAM WIRING DIAGRAM WITH BLOWER Figure 36 Sec4:30...
- Page 103 RF STANDING PILOT LIGHTING INSTRUCTIONS FOR YOUR SAFETY READ BEFORE LIGHTING WARNING: IF YOU DO NOT FOLLOW THESE INSTRUCTIONS EXACTLY, A FIRE OR EXPLOSION MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY, OR LOSS OF LIFE. A. This appliance has a pilot which must be lighted by C.
- Page 104 DIAGNOSING THERMOSTATS Sec4:32...
- Page 105 DIAGNOSING WALL SWITCHES Sec4:33...
- Page 106 SERVICE NOTES Sec4:34...
- Page 107 SERVICE NOTES Sec4:35...
- Page 108 Sec4:36...
- Page 109 Vented and Vent Free Sizing Charts Sec5:1...
- Page 114 Sec5:6...
- Page 115 Service Bulletins Sec6:1...
- Page 116 Sec6:2...
- Page 117 We will issue credit for these burners when we receive them. Replacement Option: Contact Empire Parts Department for a free • replacement R3436 Switch. Follow the instructions for replacing ECS engineers are working to resolve this issue.
- Page 118 Sec6:4...
- Page 119 Do not pry against the blower wheel. To eliminate a whistling noise, gently flex the blower housing outward Silicone Pad Magnet Empire Comfort Systems, Inc. 918 Freeburg Avenue Belleville, Illinois 62220-2623 ...
- Page 120 Sec6:6...
- Page 121 We will issue credit for these burners when we receive them. ECS engineers are working to resolve this issue. Once a solution is found and testing is completed, we will replace these burners. COMMENTS: Empire Comfort Systems, Inc. 918 Freeburg Avenue ...
- Page 122 Sec6:8...
- Page 123 If you have any Vista burners remaining in inventory, please contact Empire Comfort Systems to arrange a Merchandise Return. COMMENTS: This is not a safety issue. Any installed units operating satisfactorily may remain in place.
- Page 124 Sec6:10...
- Page 125 This will make the switch operate properly – with ON turning the burner on and REMOTE allowing the remote control or thermostat to operate the unit. Replacement Option: Contact Empire Parts Department for a free • replacement R3436 Switch. Follow the instructions for replacing the switch.
- Page 126 Sec6:12...
- Page 127 Common Replacement Parts And Conversion Sec6:13...
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- Page 135 Vent Kits Sec6:21...
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