AT&T E5921 User Manual page 60

Appendix
Troubleshooting
Incomplete
messages
Difficulty hear-
ing messages
System does
not answer
after correct
number of rings
"Time and day
not set" prompts
System does
not respond to
remote com-
mands
System does
not record
message
Announcement
message is not
clear
• If a caller leaves a very long message, part of it may be lost
when the system disconnects the call after four minutes.
• If the caller pauses for more than seven seconds, the sys-
tem stops recording and disconnects the call.
• If the system's memory becomes full during a message, the
system stops recording and disconnects the call.
• If the caller's voice is very soft, the system may stop
recording and disconnects the call.
• Press VOLUME to increase speaker volume.
• Make sure that the answering system is on (page 44).
• If toll saver is activated, the number of rings changes to
two when you have new messages stored (page 40).
• If the memory is full or the system is off, the system will
answer after 10 rings.
• You need to reset the answering system clock (page 38).
• Make sure to enter your remote access code correctly
(page 45).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone and
cannot activate the answering system.
• The answering system may not detect the remote access
code while your announcement is playing. Try waiting until
the announcement is over before entering the code.
• There may be noise or interference on the phone line
you are using. Press dial pad keys firmly.
• Make sure answering system is on (page 44).
• When you record your announcement, make sure you
speak in a normal tone of voice, about nine inches from
the telephone base.
• Make sure there is no background noise (TV, music, etc.)
while you are recording.
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