AT&T E5921 User Manual page 57

Appendix
Troubleshooting
I h e a r o t h e r
c a l l s w h i l e
using my phone
I hear noise in
t h e c o r d l e s s
h a n d s e t , a n d
n o n e o f t h e
keys or buttons
work
My cordless
handset does
not ring when
I receive a call
• Relocate your phone to a higher location. The phone will
likely have better reception when not installed in a low area.
• If the other phones in your home are having the same prob-
lem, the problem is in your wiring or local service. Contact
your local telephone company (charges may apply).
• If you subscribe to DSL service and if you hear noise dur-
ing conversations and/or your caller ID features are not
functioning properly, install a DSL filter to the telephone
line between the telephone base and the telephone line
jack. Contact your DSL provider to obtain a DSL filter.
• Disconnect the telephone base from the telephone jack,
and plug in a different telephone. If you still hear other
calls, the problem is probably in your wiring or local ser-
vice. Call your local telephone company.
• Make sure the power cord is plugged in securely.
• Make sure that the ringer is not turned off. Refer to the
section(s) on ringer selection in this user's manual.
• Make sure the telephone line cord is plugged securely
into the telephone base and the telephone jack. Make
sure the power cord is securely plugged in.
• The cordless handset may be too far from the telephone base.
• Charge the battery in the cordless handset for at least 16
hours. For optimum daily performance, return the cord-
less handset to its base when not in use.
• You may have too many extension phones on your tele-
phone line to allow all of them to ring simultaneously.
Try unplugging some of the other phones.
• The layout of your home or office might be limiting
the operating range. Try moving the telephone base to
another location, preferably on an upper floor.
• If the other phones in your home are having the same prob-
lem, the problem is in your wiring or local service. Contact
your local telephone company (charges may apply).
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