Troubleshooting - Cricut Expression Provo Craft User Manual

Troubleshooting

TIP: For our complete list of Cricut™ troubleshooting tips, plus the latest
updates to the User Manual, visit www.cricut.com
Problem: The Cutting Mat won't load when I push the Load Paper key.
Possible Cause and Solution: Try pushing the Cutting Mat slightly into the roller bar as
you press the Load Paper key.
Problem: The Cutting Mat didn't load when I pushed the Load Paper key. And now,
when I try to push it again, it doesn't do anything.
Possible Cause and Solution: You need to press Unload Paper first. Your Cricut™ machine
"thought" that it loaded the mat, even if it didn't pull it in. The machine needs to be
given the command to unload before another paper load attempt is made. Pressing the
Unload Paper key will reset the roller bar, allowing for another paper load attempt.
Problem: The blade is not cutting all the way through the paper.
Possible Cause and Solution 1: The first and easiest possible solution would be to
increase the cut pressure. Do this with the Pressure Dial found on the left side of the
front of the Cricut™ machine. See page 16.
Possible Cause and Solution 2: The blade depth may need to be adjusted, particularly
if you are trying to cut through thicker stock. See page 15.
Possible Cause and Solution 3: The blade may be getting dull. The greatest key to a
sharp cut is a sharp blade. Try replacing the blade. Refer to the "Replacing the Cutting
Blade" section on page 17.
Problem: The paper lifts off the mat as my Cricut™ machine is cutting.
Possible Cause and Solution 1: Make sure you press the paper firmly onto the mat
when setting up the cut.
Possible Cause and Solution 2: The mat may be getting old. Each mat will last any-
where from 25-40 full-page cuts, depending on the size of cuts and the kind of
paper/cardstock you use. Try using a different or new mat.
Problem: I can't get some letters, shapes, or phrases to cut out with one of the Features
selected.
Possible Cause and Solution: Some letters, shapes, and phrases don't always work with
all of the Features available on a font or shape cartridge. Refer to the particular cartridge's
handbook for which Creative Features work with which letters, shapes, and phrases.
Problem: I've placed a smaller sized paper on the mat, for example, 5" x 5" (12.7 cm x
12.7 cm), and navigated to the upper right corner of the Cutting Mat. But when I cut a
line of letters, the blade returned and started cutting back at the top of the Cutting Mat.
Possible Cause and Solution: After you've navigated to the upper right corner using
the Blade Navigation Buttons, you need to press the Set Paper Size key. This will tell the
Cricut™ machine that you have selected a smaller paper size, and it will know where to
begin cutting. Otherwise, the machine "thinks" that a 6" x 12" (15.2 cm x 30.5 cm)
paper is loaded.
Problem: The Cutting Mat is too sticky. It's ripping my paper when I try to remove
it from the Cutting Mat.
Possible Cause and Solution: The best solution is to use the Cricut™ Tools (sold
separately) to successfully remove the paper/cardstock from the mat. These custom tools
are built for lifting, pulling, or cleaning up the cut letter, shape, or phrase. You may also
want to use an older or more worn mat for thin papers and use your new mats with
cardstock for optimal results.
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