Troubleshooting - Panasonic EP-MA73 Operating Instructions Manual

Troubleshooting

Investigate the Problem and follow appropriate the Cause and Remedy below.
If the problem still exists after following the remedy, contact an authorized service center.
Problem
The unit stops during
operation.
It is not possible to recline the unit.
The leg rest cannot be raised or
lowered.
( All the displays and buttons on the
controller will flash and then turn off.)
The massage heads do not
come up to the shoulder or
neck.
The height of the left and right
massage heads is different.
Heat massage heads do
not get warm.
The Foot Heat does not
get warm.
The Heat massage heads or
Foot Heat do not cool down
even after being turned off.
Reclining does not take place even though
a massage is started in automatic course.
(The seat does not automatically recline.)
The backrest does not
return to the upright
position.
Cause and Remedy
For safety purposes, operation may stop when
excessive force is applied to the unit.
Turn off the power switch, wait 10 seconds and then switch it back
on for operation.
If the unit encounters an obstacle or if excessive force is exerted on it
during operation, in the interests of safety the unit will come to a stop.
When all displays and buttons are flashing and the backrest or the leg
rest has stopped, turn off the power of the unit once, turn on the
power again after approximately 10 seconds, and then operate the unit.
If your head does not contact the pillow or your back does not contact the backrest,
the shoulder position may be detected as lower than the actual position during the
body scanning. Sit on the seat in the deepest position and put your head on the
pillow, and then repeat the operations again from the start.
An alternating tapping method is employed, which means that this phenomenon
will naturally occur. There is nothing wrong with the unit.
is set to Off.
Sense of warmth from the massage heads differs depending on your body
shape, the massage body part, massage action, clothing, and room temperature.
is set to Off.
The Foot Heat warms the toe portion of the cloth.
Sense of warmth from the Heat (heater) section differs depending on
your body shape, the massage body part, massage action, clothing, and
room temperature.
Raise the leg/sole massage section during use so that soles of your feet
touch this section to feel the heat from the heater section. You can also
place a blanket over your knees and lower legs to feel even warmer.
Because of the structure of the heater, the Heat massage heads
will feel warm for a while after heating due to the residual heat.
Continuing to massage the same area even after turning off the Heat
massage heads and the Foot Heat switch may increase the temperature felt.
Automatic reclining will not activate when the backrest is reclined
to flat position more than massage position and leg rest is in upper
position.
If the unit is stopped by automatic shut-off or by pressing
(To return from the reclined position to the original position, press
See page EN26.
See page EN54.
See page EN55.
, it will not return automatically.
twice.)
EN57