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Troubleshooting
Investigate the "Problem" and apply the "Remedy" below.
If the problem still exists after following the remedy, contact an authorized service center.
Problem
The action stops mid-way.
The seat cannot be reclined and
the legrest cannot be lowered.
(
All the displays and
buttons on the controller
flash and then turn of f .
The massage heads do not
come up to the shoulder or
neck.
The height of the left and right
massage heads is different.
"Heat" massage heads do not
get warm.
The "温热" massage heads
do not cool down even after
being turned of f .
Reclining does not take place
even though a massage is
started in automatic course.
(
The seat does not
automatically recline.
The backrest does not return
to the upright position.
EN42
If excessive force is applied to the massage heads during operation, in
the interests of safety the action may stop.
→ Turn of f the power switch, wait for approximately 10 seconds and then turn the
power switch on again.
If the unit encounters an obstacle or if excessive force is exerted on it
during operation, in the interests of safety the unit will come to a stop.
)
→ When all displays and buttons are flashing and the backrest or the legrest has
stopped, turn of f the power of the unit once, turn "on" the power again after
approximately 10 seconds, and then operate the unit.
If your head does not contact the pillow or your back does not contact
the backrest, the shoulder position may be detected as lower than the
actual position during the body scanning.
→ Sit on the seat in the deepest position and put your head on the pillow, and then
repeat the operations again from the start.
An alternating tapping method is employed, which means that this
phenomenon will naturally occur. There is nothing wrong with the unit.
is set to Off.
Sense of warmth from the massage heads differs depending on your
body shape, the massage body part, massage action, clothing, and
room temperature.
Because of the structure of the heater, the "温热" massage heads will
feel warm for a while after heating due to the residual heat.
Continuing to massage the same area even after turning of f the "温热"
switch may increase the temperature felt.
Automatic reclining will not activate when the backrest is reclined to flat
position more than massage position and legrest is in upper position.
)
If the unit is stopped by automatic shut-of f or by pressing
not return automatically.
→ To return from the reclined position to the original position, press
Cause and Remedy
(Page EN22)
(Page EN38)
(Page EN39)
, it will
twice.
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