NetComm NB5PLUS4 Quick Setup Manual

Troubleshooting

Q1. Cannot see the Connect to Internet page from my browser?
If previously the computer had a dialup modem, check browser setting. For example in
Internet Explorer, go to Tools–Internet options–Connections, and select Never dial a cnnection.
Also check LAN Settings that the option Use a Proxy Server is not selected.
1. Check that the modem's "Ethernet" light is on. Check that the "Ethernet" cable is firmly
plugged in.
2. Perform a PING test. In Windows XP or 2000, click "Start" then "Run" . Type "Command" then
click OK. "ping 192.168.1.1" then press "Enter" . The response should resemble:
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=4ms TTL=30
If there is a similar response, the router is communicating with your computer correctly and
the problem lies elsewhere. If the result is Request timed out, there may be a network
problem. Check that the "Ethernet" cable is firmly plugged in.
3. Disable any personal firewall or virus checker temporarily.
4. If you are using Internet Explorer, go to "Tools" on the browser menu and select "Internet
options" then "Connections" and select "Never dial a connection" . Reset the security level of
all 4 icons to default. (You can revert back to your settings after configuring the router. )
Check LAN settings to ensure that "Use Proxy Server" is not selected.
5. If the router is connected to a network hub, try connecting the router directly to the
computer in a standalone setup to eliminate any possible problem associated with the hub.
6. Check that your Computer is set to obtain its IP address dynamically (automatically).
• Go to "Start" > "Run" > type "ncpa.cpl" (Without quotes) and press enter.
• Right cilck Local Area Connection > Properties > Internet Protocol > Properties > Select
"Obtain IP address automatically" and 'Obtain DNS servers automatically" > Select OK > OK
Q2. Cannot connect to Internet or cannot browse?
• If the ADSL light is off
This means the broadband service may not have been activated on your telephone line. Make
sure that the ADSL Line Filter has been connected correctly. If it has, contact your ISP to
confirm that the broadband service has been provisioned.
• If the PPP light is off
This means the modem is unable to go online because your Internet username or password
you entered in step 9 is incorrect, or the Internet account has not been activated. Check that
you have entered your Internet user name and password in the exact format as specified by
your ISP. Repeat step 9 if necessary. Should this problem persist, confirm that the Internet
account, username & password are correct.
Help
•
If you were able to enter your username and password but still did not connect, please check
the status light on the modem. If the ADSL light is on but the PPP light is not, contact ISP.
•
If you were unable to progress your installation to the step where you enter your Broadband
username and password, contact Dynalink on TollFree 0800 653 962 (Monday to Friday 8.30am
- 7.30pm) and log a request for telephone support (please make sure you provide your full
telephone number including area code or mobile number).
ADSL2+ (Wireless) Modem Router
NB5PLUS4, NB5PLUS4W, NB6W

Quick Setup Guide

This guide has been designed to help you set up your modem easily and
should only take a few minutes to complete.

PACKAGE CONTENTS

1. One of:
NetComm NB5PLUS4 NetComm NB5PLUS4W
2. All of:
ADSL Line Filter
Installation CD
USB Cable Phone Cable 2
you may not require this you may not require this
NB6W only
NetComm NB6W
Power Adapter
Ethernet Cable
Phone Cable 1