Receiving And Inspecting - Ella's DELUXE SOAKING WALK IN TUB Owner's Manual

INSPECTION, RECEIVING, OR REFUSING THE PACKAGE AND PRODUCT
Please make sure to inspect the package and crate for any possible damages. In
case of any damage to the package or crate, immediately notify your shipping
agent and record the damages on the bill of lading, and make sure to record the
shipping agent's signature and retain a copy of the bill of lading for proof. If at all
possible, document and take photos of any damage to the crate or product. In
the event that there is damage, you must refuse the shipment and call Ella's
Bubbles at 800‐480‐6850 or place of purchase immediately, as well as e‐mail the
photos of the damage to: support@ellasbubbles.com or your place of purchase.
This will help us expedite your product exchange or replacement as soon as
possible. Please make sure to keep the signed copy of the bill of lading from the
shipping agent. Any shipping damages must be reported to the shipper and Ella's
immediately. Send a copy of the bill of lading to Ella's Bubbles for immediate
claim processing. The damages must be noted in the bill of lading upon reception
of the product; otherwise, product damages and replacement costs will be the
customer's responsibility.
If the crate is in good condition or with minor imperfections and there is a
suspicion that the material inside may be damaged, please record it on bill of
lading and ask the shipping agent to sign it. You must keep a copy of the bill of
lading. In most cases, the minor damages to the surface of the packaging may not
affect the product, but any signs of defects must be recorded with the shipping
agent present. All product damages must be reported within 24 hours of receipt
from Ella's Bubbles or its Vendor. Claims WILL NOT be processed if the proof of
the damage is not reported within 24 hours.
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